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Letter I got from TNN

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Shawn C. Robak

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Feb 13, 2001, 10:18:09 AM2/13/01
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This letter I got from TNN is kinda interesting.

It claims that my message is the only one with negative feedback with regards
to the popups.

You all sure you have been bugging these guys? :) If you affirm it, then I
will throw the bullshit flag with this guy. :)

Date: Mon, 12 Feb 2001 11:19:50 -0500
From: "Berkman, Michael" <Michael...@nick.com>
To: "'sro...@with.honors.indiana.edu'" <sro...@with.honors.indiana.edu>
Subject: TNN Popups & Graphics


Shawn,

As the Creative Director of TNN, and the person responsible for promoting
the Network, I enjoyed reading your email. Your perception is quite keen
regarding our relationship with the WWF. As you are probably aware, most
people watch TV channels for an average of 5 minutes or less. When trying to
re-brand a network, we are faced with the daunting task of getting our
message across to our viewers. Of course there is a fine line between
branding and annoying, and I must tell you, while you may represent a silent
majority, we have not received any other negative feedback as of yet.

We are looking to alter the lower third (our term for it) in the future, to
best find that annoyance/information balance. During movies, we are
considering doing an animated bug (the logo in the lower right corner) to
promote the line-up.

The changing color of our logo shows that we have many moods, many takes on
what is pop today, and therefore many versions. The phone tone is annoying,
and we are in the process of changing it.

Just thought I'd let you know a bit more about why we do what we do, since
you took the time to write such a good letter.

Good luck!

Michael Berkman
Creative Director, TNN
All opinions and comments in this message are my own, and are also in behalf
of any or all of TNN.

---
All opinions and comments in this message are my own, and are not on behalf of
any or all of Indiana University in any way.

Support Search and Rescue - Get Lost!
----------------------------------------------------
Shawn C. Robak sro...@indiana.edu
Indiana University Alumni Association
Network Analyst http://www.alumni.indiana.edu
---------------------------------------------------
http://php.indiana.edu/~srobak
ICQ#: 41962699 75232335

J Austin

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Feb 13, 2001, 10:49:56 AM2/13/01
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Shawn C. Robak wrote:
>
> This letter I got from TNN is kinda interesting.
>
> It claims that my message is the only one with negative feedback with regards
> to the popups.
>
> You all sure you have been bugging these guys? :) If you affirm it, then I
> will throw the bullshit flag with this guy. :)

I sent them one as well. IIRC the subject header was "TNN Pop Up
complaint" or something to that effect. I didn't save the message. :(
But I did get this confirmation response from them:

****
Thank you for your email. If you have submitted a question to us, we'll
be getting back with you as quickly as we can.

We appreciate that you have taken the time to contact us. Each and
every email received is read and your comments are passed along to the
appropriate individual(s) in their department.

To hear from us on a regular basis and find out all the latest
happenings
on country.com, TNN and CMT, sign up for our YouHeardIt newsletter.
We welcome you to add your email address to our mailing list by visiting
our registration page:

http://www.country.com/email-registration.html

Once again, thanks for checking out the site!

country.com
your personal source for all things country
****

I haven't gotten a reply yet.

ChriszXmas

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Feb 13, 2001, 11:23:10 AM2/13/01
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5 minutes? What is he think everyone is stupid?

ChriszXmas

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Feb 13, 2001, 11:42:00 AM2/13/01
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I have complained many, many times.
This guy is giving you bull.

Estone1977

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Feb 13, 2001, 1:25:44 PM2/13/01
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There's a difference between "complaining" and "productively expressing
negative opinion"

ca

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Feb 13, 2001, 6:36:28 PM2/13/01
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I made at least 3 calls and left messages on the POP 888 number.

But don't be too hard on them, they did react and make changes, so they
deserve some credit for that.

ChriszXmas

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Feb 13, 2001, 8:17:17 PM2/13/01
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Yes, but they need to make more changes and remove the pop up ads on the show.
It should never have even been done.

></PRE></HTML>


mama...@nospam.com

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Feb 13, 2001, 10:52:10 PM2/13/01
to
On Tue, 13 Feb 2001 10:18:09 -0500, "Shawn C. Robak"
<sro...@with.honors.indiana.edu> wrote:

>This letter I got from TNN is kinda interesting.
>
>It claims that my message is the only one with negative feedback with regards
>to the popups.
>
>You all sure you have been bugging these guys? :) If you affirm it, then I
>will throw the bullshit flag with this guy. :)

Buncha bull. What a liar.

Here's the letter I wrote on 6 Feb 01:
--------------------------------------------------------------
Dear Folks,

Why are you trying to make me STOP WATCHING TNN? Why are you putting
those dreadful, annoying ads across the bottom of the screen 20 times
an hour? Do you care that it distracts me so much that I switch
channels?

Please reconsider; it's a gross error. Thank you.
---------------------------------------------------
No answer yet.

At least the beep is gone.

--MamaLana

ChriszXmas

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Feb 13, 2001, 11:50:04 PM2/13/01
to

Why not Send that letter to that guy who said no one has had any negative
feedback.
I feel the same way, the ads are distracting and I want to not watch because of
them getting in the way.
Their needs to be a way that each of us can turn that stuff off, like with
Closed Captioning.

djfan

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Feb 14, 2001, 7:47:34 AM2/14/01
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"Shawn C. Robak" <sro...@with.honors.indiana.edu> wrote in message
news:Pine.NXT.3.96.101021...@with.honors.indiana.edu...

> This letter I got from TNN is kinda interesting.
>
> It claims that my message is the only one with negative feedback with
regards
> to the popups.


Thanks for letting us know Shawn. I forwarded the letter to a few DJ
mailinglists also, so this Michael Berkman is bound to get a lot more
letters......


--
dj fan

~~Brenda: How do you go from this tranquility to that violence?~~
~~~~Sonny Crockett: I usually take the Ferrari.~~~~

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