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Texan Ford, Katy Texas
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Brad Taylor
Nov 13, 2000, 9:55:55 PM11/13/00
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Anybody have any experience with this dealership? They always have a pile
of different trucks on their lot. Anyone buy from a salesman named Ron
Johnson? He seems to be a decent guy. (not full of himself or BS)
of different trucks on their lot. Anyone buy from a salesman named Ron
Johnson? He seems to be a decent guy. (not full of himself or BS)
Alfred
Nov 14, 2000, 1:41:27 AM11/14/00
to
Ask the salesman for a list of his customers, or better yet, go find some
customers who happen to be waiting for maintenance work to be done on their
vehicles and see what they think.
customers who happen to be waiting for maintenance work to be done on their
vehicles and see what they think.
Jim
Nov 14, 2000, 3:00:00 AM11/14/00
to
I bought a 2000 Ford Expedition there 4 months ago. Got a pretty good deal.
However, after getting the vehicle home I looked at the sticker and found a
problem. The sticker said I was charged $200 for aluminum rims and there
was a Firestone Tire Warranty slip in the paper work. Problem was there were
styled steel rims and Continental tires on the truck. Well, when I returned
to pick up my License plates I walked out with a $200 check for the rims.
While waiting for them to make up their minds as to how to remedy the
situation initially I heard three different stories from sales staff why the
rims did not match the invoice. Everything from a salesman had ordered the
change before we selected the vehicle to "it came from the factory that
way." The salesman initially tried to argue with me that the rims on the
vehicle were aluminum until I pulled out a magnet and it stuck to the rim.
I will not take the Expedition there to be worked on.. With in a week after
purchasing the vehicle the rear passenger door window shattered while I was
driving down the freeway. I claimed defective window, they stated they
would look into it. Ultimately my insurance cover the claim which also
required inside door panel and a molding piece on the outside to be replaced
due to glass cuts. Texan accepted the insurance repair quote and we waited
almost a month for parts. Finally Texan service department called and said
the parts were in and to bring the Expedition in. I told them I wanted the
replaced parts, no problem. I went out observed the door panel had been
replaced. Paid the bill which was $20. less than that the insurance quote.
As I was preparing to leave I started looking at the bill (which I did not
receive until I went to the cashiers window) and I noticed that the trim
piece was not listed. I looked closer at the trim and observed that it had
not been replaced. I went back to the service department and talked to the
manager and started to get the run around. Now after initially have been
told by two service department personnel that the parts were in and that the
repairs had been completed. I now found out that it was going to cost $60
to $80 to get the trim fixed. All they offered was a free oil change for
compensation.
However, after getting the vehicle home I looked at the sticker and found a
problem. The sticker said I was charged $200 for aluminum rims and there
was a Firestone Tire Warranty slip in the paper work. Problem was there were
styled steel rims and Continental tires on the truck. Well, when I returned
to pick up my License plates I walked out with a $200 check for the rims.
While waiting for them to make up their minds as to how to remedy the
situation initially I heard three different stories from sales staff why the
rims did not match the invoice. Everything from a salesman had ordered the
change before we selected the vehicle to "it came from the factory that
way." The salesman initially tried to argue with me that the rims on the
vehicle were aluminum until I pulled out a magnet and it stuck to the rim.
I will not take the Expedition there to be worked on.. With in a week after
purchasing the vehicle the rear passenger door window shattered while I was
driving down the freeway. I claimed defective window, they stated they
would look into it. Ultimately my insurance cover the claim which also
required inside door panel and a molding piece on the outside to be replaced
due to glass cuts. Texan accepted the insurance repair quote and we waited
almost a month for parts. Finally Texan service department called and said
the parts were in and to bring the Expedition in. I told them I wanted the
replaced parts, no problem. I went out observed the door panel had been
replaced. Paid the bill which was $20. less than that the insurance quote.
As I was preparing to leave I started looking at the bill (which I did not
receive until I went to the cashiers window) and I noticed that the trim
piece was not listed. I looked closer at the trim and observed that it had
not been replaced. I went back to the service department and talked to the
manager and started to get the run around. Now after initially have been
told by two service department personnel that the parts were in and that the
repairs had been completed. I now found out that it was going to cost $60
to $80 to get the trim fixed. All they offered was a free oil change for
compensation.
I decided that while the prices were good the service was not. I now take
it to AC Collins Ford in Pasadena for servicing which has been excellent.
Oh yes, check the vehicle out carefully. Six weeks after the purchase, I
was sitting in the Barber's chair admiring my new vehicle when I notice that
I could see right through the right rear wheel well to the bumper. A
plastic partition was missing, it had never been installed the screw holes
were there and had never been used. It was cheaper for me to pick one up
at Collins Ford for $13 than drive clear out to Texan and deal with them.
This was my experience with Texan Ford some good, some bad.
JimO.
"Brad Taylor" <tm...@flash.net> wrote in message
news:%Q1Q5.204$6W1....@news.flash.net...
Brad Taylor
Nov 14, 2000, 11:38:55 PM11/14/00
to
Jim,
I live out in this part of town and can't see myself going to Pasadena.
Anyway, I have a detailed list of what I want and an even more detailed list
that I got from FordDiesel.com for picking the truck up. I know that once
you drive that truck off the lot, it is difficult to prove that an item was
ever there. I have heard of "miscellaneous" charges the dealerships charge
and I hope to be able to remind them of the law and my contract. As far as
service goes, I know they are all crooks. Actually, they are trying to look
good in their managers eyes, not ours. I used to buy parts for an
automotive business and those guys are always looking for ways to cut
corners and pocket the difference. I probably will bypass the dealership
shop altogether and go to my personal mechanic of which I have built a good
relationship. I would only go there for a recall. Even then I would want
to see what they did. Warranties are only as good as the authority that
monitors those repairs. GAG, it doesn't exist!
I live out in this part of town and can't see myself going to Pasadena.
Anyway, I have a detailed list of what I want and an even more detailed list
that I got from FordDiesel.com for picking the truck up. I know that once
you drive that truck off the lot, it is difficult to prove that an item was
ever there. I have heard of "miscellaneous" charges the dealerships charge
and I hope to be able to remind them of the law and my contract. As far as
service goes, I know they are all crooks. Actually, they are trying to look
good in their managers eyes, not ours. I used to buy parts for an
automotive business and those guys are always looking for ways to cut
corners and pocket the difference. I probably will bypass the dealership
shop altogether and go to my personal mechanic of which I have built a good
relationship. I would only go there for a recall. Even then I would want
to see what they did. Warranties are only as good as the authority that
monitors those repairs. GAG, it doesn't exist!
Jim
Nov 15, 2000, 3:00:00 AM11/15/00
to
Sounds like you have everything covered. I have been happy with the
Expedition even with few bumps along the way. I am just a lot more careful
now. Good Luck
Expedition even with few bumps along the way. I am just a lot more careful
now. Good Luck
Jim O.
Galena Park, TX
"Brad Taylor" <tm...@flash.net> wrote in message
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