Toys R Us A Failure in the E-Commerce World
Bruce P. Morin
This is to inform the world that Toys R Us.Com is an organization built on
broken promises and blatant lies. They use this tactic to make excuses for
their poor backend systems that don't perform as promised.
We placed a toy order on November 28th to take advantage of the free
shipping for orders that were placed before December 1. It is now 19 days
latter and still the product has yet to arrive.
When you contact them, the customer service folks can only tell you that it
is still in the warehouse, or that it might of shipped but their systems
haven't been updated. They can give you no additional information other than
what you can find at the web site. Why have them?
Our advice to you toy shoppers, stay clear of Toys R Us. They may know
brick and mortar toy stores, but they haven't got a clue as to how to
operate an online establishment.
On another note, we have used e-Toys and we've had great success with them.
Toys R Us should learn from them.
Good Luck,
Still waiting!
Yaz
there is any different from any other TRU store you can walk inside, if
anything it's much, much worse.
Yaz
Kyndyle
gotten all orders within a week of ordering the merchandise.
this is no excuse but lets remember this is a busy time of year for All Stores
and maybe what you ordered is on back order!
Bruce P. Morin
The only reason we chose the online version is the same that everyone else
does, time. Something right now we have very little of.
To add to this, I called them today and I found out that their call centers
are outsourced and when they send the order to the warehouse, the order is
then out of their control. They can't even tell you when the order is in the
queue to be processed nor can they cancel the order once it's placed.
If you want to cancel the order, you have to call another number and they
only work during the week.
Overall, this was a poor experience.
A disgruntled TRU.COM customer
"Yaz" <a5...@wave.home.com> wrote in message
news:lkL64.43763$eh2.8...@news2.rdc1.on.home.com...
Bruce P. Morin
truth, the time of year is no excuse. We placed several orders with e-Toys
and we received the product in a timely fashion. The only reason why we used
TRU.COM is because e-Toys didn't carry the products.
We placed this order on November 28 with Toys R Us.Com and the product was
showing in stock with a promised ship date of 10 business days. Now
according to the law, they need to notify you if they can't meet that date.
To date we have received no such statement.
Also the call center is outsourced, once they place the order they lose all
control of it. They can't tell you when it's being shipped, nor can they
cancel the order.
Bruce
"Kyndyle" <kyn...@aol.com> wrote in message
news:19991218074824...@ng-fh1.aol.com...
KRZKATZ
doesn't work and neither does their email link! I finally had to use their
other email for other issues and they replied back that someone would get back
to me in 5 days! I placed an order on the 5th and another on the 9th and still
don't have either one! And Amazon.com just barely sent out an order that I also
placed with them on the 9th. And just try calling them! You will be on hold
forever, if they don't hang up on you first! Guarenteed by Christmas? Yeah
right,
we'll see!
Gizmo
them up. I told them I would take them to small claims, and the shipped my
package that day over-night. I would try that again...
Bruce P. Morin wrote:
--
Gizmo - The Gremlin
-----------------------
www.PokeTech.com
PokeTech - Pokemon R US!
-----------------------
http://www.alladvantage.com/go.asp?refid=BTP076
Get paid to surf to net!
------------------------
Yaz
> Overall, this was a poor experience.
>
> A disgruntled TRU.COM customer
Yeah , this is unfortunate, and shame on TRU for being so disorganized and
causing more stress then needed this time of the year. No wonder they're
having financial problems.
Yaz
mwg...@my-deja.com
"Yaz" <a5...@wave.home.com> wrote:
> I don't think I would ever order from TRU online anyway, nothing
offered
> there is any different from any other TRU store you can walk inside,
if
> anything it's much, much worse.
>
> Yaz
>
I wouldnt say the stock at TRU.com and TRU stores are exactly the same.
I picked up my POTF Jabbas Palace w/Han Carbonite on TRU.com, an item I
never saw at any of the 3 TRUs in my area (or any retail stores except
once at a Kaybee, and one Babbages still has it in stock - but Babbages
screwed me once and I dont shop there anymore). Online shopping isnt
all that bad. I pick up quite a bit of stuff at Barnes&Noble.com, but
seldom at their retail stores. BN.com has some discount, and its
incredibly easy to find stuff and have it within a week. Hell, it got
me to where I havent bought from Waldenbooks within the last year.
+-Mike-W-Goos-+
Sent via Deja.com http://www.deja.com/
Before you buy.
Tripod Advertising
that they will deliver before x-mas even if they have to ship fedex.
We shall see
Pete
ROBERT J SPONAUGLE
I think they got in over their head, and they were too successful for their
own good. I would give them another try after the Christmas season. I am
sure they will use their slow period to get their act together, and they
will be OK for next Christmas.
Bruce P. Morin <bpm...@harborco.com> wrote in message
news:OIE64.2290$4l1....@news.rdc1.ct.home.com...
Tripod Advertising
Pete
ROBERT J SPONAUGLE
I think they got in over their head, and they were too successful for their
own good. I would give them another try after the Christmas season. I am
sure they will use their slow period to get their act together, and they
will be OK for next Christmas.
Bruce P. Morin <bpm...@harborco.com> wrote in message
news:OIE64.2290$4l1....@news.rdc1.ct.home.com...
> Hello,
>
> This is to inform the world that Toys R Us.Com is an organization built on
> broken promises and blatant lies. They use this tactic to make excuses for
> their poor backend systems that don't perform as promised.
>
Official Weredragon
we got our stuff weeks ago. I'm sorry you had a problem but messing up
one person's order (important though it it is to you) hardly makes them
dishonest or a failure.
Distant Wing
* Sent from RemarQ http://www.remarq.com The Internet's Discussion Network *
The fastest and easiest way to search and participate in Usenet - Free!
Robot Sonic
internet. They had to totally realign their online division to even try
to compete.
Their online troubles are just the tip of the iceberg for all that's
wrong with TRU.
ROBERT J SPONAUGLE wrote:
>
> I think they got in over their head, and they were too successful for their
> own good. I would give them another try after the Christmas season. I am
> sure they will use their slow period to get their act together, and they
> will be OK for next Christmas.
--
Check out my new Joe website for pictures, trades, and my wanted list!
http://act1.net/users/mike/joe.htm
Updated 12/20/99
grnip...@my-deja.com
>>I cancelled an order with KBToys for exactly the same reason you
describe. Did the customer (dis)service department give you the line
about "someone from the main office will definitely call you regarding
your order..." ? ( to be fair, I will also state that I had one
satisfactory experience with them but the bad one was SUCH a HASSLE
I am unwilling to risk ever enduring it again...NO TOY worth that B.S.)
Zipshot
am confined to a cart or the bed all the time... You just have to trust and
sometimes that is harder to do than most think..
"AMBAN" <amban...@home.com> wrote in message
news:Rke84.4295$4l1....@news.rdc1.ct.home.com...
I ordered December 8th and paid for quick delivery which was supposed to be
six days it is now Dec. 22nd and I still have not received my order. I am
disabled and use a wheelchair. I do all my shopping online and every other
company has delivered the goods on time and some even quicker than
anticipated. They tell me it may get here by the 24 th. So what do I tell
my children if it doesn't? I can not jump in the car and try to replace
these items. I wish I knew how many people there are that are waiting. I
personally will never use Toys R Us again as there are much more reputable
and efficient companies online to order from. This really stinks. I
trusted a name.
AMBAN
incentive
is that people who have online businesses really care about offering quality
service to their customers. Online merchants are constantly making an effort
to improve their service, merchandise and overall appeal to their clients.
Individual people can make a difference too as they put up e-commerce
websites and offer quality service. Feel free to browse my Megastore webpage
to see the effort that I have made toward offering quality service and
products to all parties concerned.
http://www.hollywoodmania.com/megastore/megastore.html.
I think that you'll agree that online e-commerce really IS improving and
that individuals can make a difference.
Thank you!!
Kevin D. McClarty
Owner/Webmaster of Hollywoodmania
http://www.hollywoodmania.com/megastore/megastore.html
In article <09920fb9...@usw-ex0107-042.remarq.com>, Official
AMBAN
I ordered December 8th and paid for quick delivery which was supposed to be
six days it is now Dec. 22nd and I still have not received my order. I am
disabled and use a wheelchair. I do all my shopping online and every other
company has delivered the goods on time and some even quicker than
anticipated. They tell me it may get here by the 24 th. So what do I tell
my children if it doesn't? I can not jump in the car and try to replace
these items. I wish I knew how many people there are that are waiting. I
personally will never use Toys R Us again as there are much more reputable
and efficient companies online to order from. This really stinks. I
trusted a name.
AMBAN
"Tripod Advertising" <pmor...@optonline.net> wrote in message
news:385D37A2...@optonline.net...
> Yeah Sure! Let me tell my kid that when there are no presents under the
tree
>
> Pete
>
> ROBERT J SPONAUGLE wrote:
>
> > I think they got in over their head, and they were too successful for
their
> > own good. I would give them another try after the Christmas season. I
am
> > sure they will use their slow period to get their act together, and they
> > will be OK for next Christmas.
> >
HSmelcer
in my opinion) if the kids your ordering these gifts for can't wait for a few
days after xmas to get them than thats to bad, because if they wanted and liked
the toy before xmas they probably will after xmas as well.. im sorry youve all
had a problem with TRU but the majority act as if your kids will die if they
dont get the gift right on xmas day surely you got them other items besides
what your waiting for from TRU.
Tripod Advertising
fedex but did they really need a whole month to send me 3 toys?
AMBAN
I am glad you received your order. That is good news. I ordered 4
inexpensive chairs from Office Max and they were delivered the next day!
And I didn't pay anything for delivery. Of course Office Max had the link
to Toys R Us. I received $20 off if I shopped at Toys R Us after shopping
at Office Max. My order at Toys R Us was 4 toys and all for my youngest who
is the least likely to understand.
AMBAN
"Tripod Advertising" <pmor...@optonline.net> wrote in message
news:3861BFA6...@optonline.net...
AMBAN
It can be very frustrating. Good luck to you.
AMBAN
"Zipshot" <whee...@zoomnet.net> wrote in message
news:s62uluc...@corp.supernews.com...
> I know what you are going through... I cannot even sit in a wheelchair...
I
> am confined to a cart or the bed all the time... You just have to trust
and
> sometimes that is harder to do than most think..
>
>
> "AMBAN" <amban...@home.com> wrote in message
> news:Rke84.4295$4l1....@news.rdc1.ct.home.com...
>
>
SFindlay99
orders. They are shipping 100,000 parcels a day and are swamped with online
sales. It is the wave of the future but they never expected to do 4 time the
estimated business online.
Also, for those of you who did not received the promised Christmas delivery,
they are offering a $100 coupon.
sheila
Norma Davis
ordered the Tropical Furby in early November and have never received
anything but a busy signal and a run-around.
"DK" <dia...@my-deja.com> wrote in message
news:848b24$fug$1...@nnrp1.deja.com...
> In article <19991226153648...@ng-ce1.aol.com>,
> This is true. The thing that is *inexcusable* AND *unforgivable* is
> that they KNEW they were overwhelmed, and were making apologies as to
> their being unprepared for the demand for weeks before they quit taking
> orders.
> So claiming that they were swamped is NO excuse. The prudent thing to
> have done would be to let people know they were swamped and having
> trouble delivering orders from 2 weeks ago on time. Then, we could
> decide whether or not to risk it. Instead, they repeatedly "assured"
> us that the gifts would be here.
> I don't know what will come of it. But I will do everything I can to
> make sure people know exactly how mercenary Toys R Us was this
> Christmas.
> Diana
lizjo...@my-deja.com
first order, a Furby, arrived in decent time (but continue to the end of
my post).
The second order, a Baby plus one other item, took several weeks. We
began to get concerned and couldn't get an answer from the tracking
feature on the site. I tried calling and never got through. Finally, we
bought another Baby. Then the order came in. We never got a shipping
acknowledgement till after we physically received the order. We returned
the Baby to a local Toys R Us store that never had heard anything about
accepting returns, but they did anyhow.
Now, back to the first Furby. It was DOA. Of couse, we didn't try it till
Christmas morning when it was unwrapped, and at that point, I had a very
sad 10 yo girl on my hands. We returned it to one Toys R Us that was all
out of Furbys and Babies, and finally found another Furby a few days
later.
My greatest concern with toysrus.com is that I could never find out the
status of an order, and could never get in touch with a human voice at
customer service. Hopefully, they will work out their kinks. It will be
quite a while before I order from them online again.
However, they have been surpassed in the online lemon award by
shop.theglobe.com, which is by far the worst online shopping site I have
encountered. They charge customers right when the order is placed. I
ordered a gameboy cartridge in November. It was indicated as in-stock.
Several weeks later, I had received no order acknowledgement and had not
received the order. I started e-mailing over the next two weeks...about 6
times. Finally I tracked down a phone number. The first time I was on
hold for about 30 min and the person couldn't help me, they just said
they'd pass along my inquiry. The second time, a couple of days later, I
was on hold for 40 min, and I requested that my order be cancelled. After
Christmas, someone finally responded to one of my many e-mails. I told
them I had requested that my order be cancelled and my credit card
refunded. They wrote back and said that they had cancelled my order and I
should see a credit back to my card in about 5 days or so (so what
happened the FIRST time, on the telephone, that I requested my order be
cancelled?) I've found out that many other people have similar horror
stories about shop.theglobe.com
Liz