bad experience with MCI telephone

[Tomoyuki Tanaka]

my experience with Sprint has been pretty good.

is MCI known for tricks like what i experienced (see below)?

>> (i plan to report this to Calif. Public Utilities Commission.)
>
> briefly:
>
> 1. MCI commercials and salesperson told me MCI local
> service will be cheaper than PacBell, so i switched to
> MCI. MCI turned out to be about 30% more expensive.
>
> 2. when switching me to MCI local service, MCI made a
> "mistake" and switched me to MCI LD service, which was
> much more expensive than what i had (Sprint).
>
> after i asked MCI to get me back to Sprint, it took
> almost 2 months for them to do so.
>
> since it was MCI's mistake, it would make sense for MCI
> to rerate the charges so that i would pay to MCI only
> the amount i would have owed to Sprint, but MCI is
> demanding payment of the full amount.
>
> i know that customers get screwed like this all the time.
> is there something i can do?

>--------------------------------------------------------------------
> From: PensH...@aol.com (PensHockey)
> Date: 1998/05/26
> Newsgroups: info.inet.access
>
> Everyone now knows not to use MCI... Try Sprint or a local
> phone company.

>--------------------------------------------------------------------
> From: den...@etinc.com (Dennis)
> Date: 1998/05/21
> Newsgroups: info.inet.access
>
> At 05:38 AM 5/21/98 -0500, you wrote:
> > [...] And as you found out, calling a MCI sales
> > person about a billing dispute is useless.
> >
> > Rule #1 of billing disputes, phone calls are meaningless.
> > Always write a letter, and keep a copy. [...]
>
> I had to write a letter to get them to stop calling me...I would
> never do business with MCI.
>

i wished i had known MCI's reputation before.

i too wasted many hours before i found out talking to MCI
people on the telephone is useless.

--------------------------------------------------------------------
Please do not call me "Tanaka-san" in English speech or text.
White Americans (e.g., comedians, bigots, smart alecs) often use
the "-san" ending to make fun of the Japanese and Japanese Americans.
--
;;; TANAKA Tomoyuki ("Mr. Tanaka" or "Tomoyuki")

[Bill Heyman]

Tomoyuki Tanaka wrote:
> i wished i had known MCI's reputation before.
>
> i too wasted many hours before i found out talking to MCI
> people on the telephone is useless.
>
> --------------------------------------------------------------------
> Please do not call me "Tanaka-san" in English speech or text.
> White Americans (e.g., comedians, bigots, smart alecs) often use
> the "-san" ending to make fun of the Japanese and Japanese Americans.
> --
> ;;; TANAKA Tomoyuki ("Mr. Tanaka" or "Tomoyuki")

Yes, when MCI was bought out by Worldcom, there was a change and I gave
up MCI for Sprint.

What is this about no -san? I served in Korea (1961) as a Lt. with Lt.
Masayoshi Riusake and we used to call each other that all the time.
Mostly along the lines of "Heyman-san, you got any beer in your hooch?"
"Hai, Riusaki-san, what do you have?" "I have the best salted fish and
local rice and fresh vegetables" "C'mon over!" Of course we were maybe
20 years old, so what did we know. It seemed okay at the time. I don't
miss the frozen DMZ, maybe I miss being twenty. I know that if I ever
see Mas again the first words out of his mouth will be, "Heyman-san, you
old son-of-a-bitch!"

[Adrian Lundgren]

MCI is TERRIBLE!! When the telemarketers call me to sell
me something and I find out it is MCI I say...EEEEEEEWWWWWW
I HATE MCI and they always laugh, guess they have heard it before!!

Tomoyuki Tanaka wrote:

[sangsun]

I got phone slammed by MCI. Didn't have LD, but they signed me up with them,
bless their hearts.

I called US West, local phone company, and they but a block on MCI. I called
MCI and asked for my 5 dollar switching fee, they never sent it.

The MCI witch told me it was a law that I had to have LD when I told them I
didn't want, didn't need LD.

Can you believe that crap?

Patrick

All the phone companies can go to H-E-Double-Hockey-Sticks. I do like to use
the 10-10-whatever numbers when I have to call LD.

[Armando Hart]

Every day, all day the only choice for all telecommunications services is and will always be AT&T.
My experience with Sprint,Sprint PCS and MCI will be something that will never be forgotten.Their services
are poor,network,sales,and customer support.I cannot describe these companies on a public forum as they can
only be equated to that of the worst type of predators.
They sell packages by contortion of words and prices making them look attractive,however one realises the
mistake when their bill arrives and then trying to get some redress.Customer support,I believe this is a
misnomer,more like management front line defence support-there is nothing about customer in their support
system.Ones ideas about common sense and logic fails when talking with sales and "customer suport" in both
these companies.
At the moment I am still waiting for my $125 refund from SprintPCS.Speaking to their "customer support" two
months ago they "were cutting the check as we speak",so far after a two month wait,I can only believe that the
check cutting machine has broken down.Sprint sold me a "Smart choice " package with 7 cents a minute ,so far
I have paid 10 cents a minute.MCI is no better,same manipulation of words and numbers,I wouldn't go into
details at the moment.
As I said the only choice,the Smart choice is AT&T,no one else.Decent Customer Service,a quality network,
and the willingness to satisfy the requirements of their customers.They are the only telecommunications
carrier that can be trusted to provide a service,pricing and billing that customers can depend on.
Even if the prices for calls with AT&T were higher than the other major carriers,I will still continue using their
services and will recommend them to anyone.My interest is in quality reliability and fairness,something that
can only be had from AT&T.
Forget about the others,AT&T is the Smart choice,all the others are engrossed in semantics.
The other "big two" are telephone companies that no one should subscribe to.I agree that there was a drastic
change for the worst when MCI was taken over by Worldcom,however SPrint is the same.
Stay with AT&T for the most decent service.

In article <B653FC91.1B55%kund...@eskimo.com>, kund...@eskimo.com says...

[Patrick]

Well AT&T is no better, not at all!
The big three have financial obligations, share holders, directors, etc., that force unethical practice. I have been
so agravated with them I started representing a long distance provider. http://technologydelivered.com/
All should beware the games the big ones play... they are no bargain at all.