Has a similar experience with a burn phone I was using - couldn't add
time to it, eight days of no service finally got in motion after a
little investigative work found the name of a senior VP of customer
support and the email pattern for the company.
Words were had between him and senior support folks, who contacted me at
an alternate number, and solutions poured out.
--
The word "urgent" is the moral of the story "The boy who cried wolf". As
a general rule I don't believe it until a manager comes to me almost in
tears. I like to catch them in a cup and drink them later.
-- Matt Holiab, in the Monastery