Dear Dedicated SalesRep
What the hell's going on? I arrived at work today to find a fax order
confirmation in my box that stated that the machine was only ordered
yesterday and ETA was a further 10 business days!
I gave you the OK to proceed with the order on the 17th and you told me
it was in the system waiting on the re-activation of the monthly account.
The account details were faxed to you on the 17th and the account re-
instated on the 19th when you were processing the order according to your
email. That's 11 days ago, why does the order confirmation say the
machine was only ordered on the 29th?
To say that I'm less than impressed would be an understatement. This
machine was ordered two weeks ago because it is a staging machine for a
pilot system that needed to be here quickly so the pilot could proceed.
With a view to ordering two further fully specked up servers to run the
actual system on should the pilot be successful. Your companies laxity in
processing this simple order is putting the pilot in jeopardy as the
server which should have been here by this Friday at the latest will now
not arrive until the middle of next month in 10 business days.
It's looking less and less likely that we'll be ordering the operational
servers from Dell.
Regards
Disgruntled Customer
--
Cameron
Happy happy joy joy! Anything that helps Dull sell a few less swervers
sounds like a win to me.
> On 2008-09-30, Cameron <news...@dragon.auz.net> wrote:
>> Ok it must be the recessive sheep genes in me, but every time I try
>> something old again and it seems to work for a while I'm constantly
>> amazed when it suddenly fails.
> <Zap>
>> servers from Dell.
>
> Ok, given the last word, why am I _not_ surprised?
> Davide
>
Exactly my point, I shouldn't be, but I constantly am.
--
Cameron
> Disgruntled Customer
One question you can bet they'll be too dull to ask: what would it take
to make you gruntled again?
--
Joe Zeff -- The Guy With The Sideburns:
http://www.zeff.us http://www.lasfs.info
As I said it before, all mushrooms are edible, some
of them only once.
Guess who is supplier of choice for our new PHB (and will be replacing
our UC hardware)?
And guess who is looking for a new job?
>Guess who is supplier of choice for our new PHB (and will be replacing
>our UC hardware)?
>And guess who is looking for a new job?
<shrug> I used to feel that way too, but they look after us rather
well. Admittedly we spend shitloads of money, but when I said I
would be interested in the new M1000 blade chassis they sent me one,
with two blades, free of charge, mine to keep for ever. And an
EqualLogic SAN on loan just to see if it's much slower than our EMC
SANS. If you look under my desk right there you will see my Latitude
D630 with the 64GB solid state disk, which was also free on
indefinite evaluation.
Guy
--
But ye have set at nought all my counsel, and would none of my reproof:
I also will laugh at your calamity; I will mock when your fear cometh;
[Proverbs 1:25]
The sods are cheap. So I am going to be dealing with more of them.
aaaaaghhhhhhhhhhh!!!!!!
Zebee
>I am glad to say that Dell lost a UKP30,000 order from $EMPLOYER because
>they couldn't use email.
Another one for the FAQ, I think.
"Are there any vendors that do not suck?"
"No."
Any time you have a week or two to spare, try getting through to
your IBM account mangler. Hint: the name you have in your contact
list from last week is now wrong, because they have changed their
team, relocated him to a territory in Uzbekistan and lost your
details. It will take you a while to discover this because no IBM
office has the ability to route your call either internally or to
another IBM office.
The only redeeming feature is that when you do finally get through
to a techie, they are very often smart beyond belief, but it can
take literally weeks, especially on the software side.
Nice.... I guess part of the difference is that Dell have no actual
prescence in NZ.
My IBM experience pretty much mirrors your Dell one. $CLIENT have a
nice x3850 that "just arrived" at the same time as my R60 and the 42"
LCD TV at my home (with the knowledge of said $CLIENT). No costs
incurred to any cost centres that will ever bother me or $CLIENT.
Though the differences in suckage could turn out to be important.
> Any time you have a week or two to spare, try getting through to
> your IBM account mangler. Hint: the name you have in your contact
> list from last week is now wrong, because they have changed their
> team, relocated him to a territory in Uzbekistan and lost your
> details. It will take you a while to discover this because no IBM
> office has the ability to route your call either internally or to
> another IBM office.
>
> The only redeeming feature is that when you do finally get through
> to a techie, they are very often smart beyond belief, but it can
> take literally weeks, especially on the software side.
The techie'll turn out to be outsourced helpdesk who tells you you're
not allowed to call because he only is allowed to talk to people
partaking in a certain ``pc-prive''[1] project and to be please
buggering off now. At which point exploding about the transfers might
help, because sometimes such a techie does have phone numbers he's not
allowed to hand out either, but might possibly do so anyway.
[1] Whatever the term is. Get a peecee from employer for home use in
exchange for less days off, deductions off your pay slip, whatever. The
point always seemed to me to be excercises in creative accounting.
--
j p d (at) d s b (dot) t u d e l f t (dot) n l .
>We are having interesting.cn times
Nice :-)
> The sods are cheap.
Yes. Especially if you define the term the way I do: low cost but still
over-priced.
--
Joe Zeff -- The Guy With The Sideburns:
http://www.zeff.us http://www.lasfs.info
This has been a D'oh! moment.
> Another one for the FAQ, I think.
>
> "Are there any vendors that do not suck?"
> "No."
"Then I should just buy parts and build my own boxes?"
"No. They'll still suck and you won't have anybody else to blame or to
send them back to."
--
Joe Zeff -- The Guy With The Sideburns:
http://www.zeff.us http://www.lasfs.info
I was looking at some BMI charts this last week, and calculate that I
am, at presnt, about 10" too short.
Added.
The products hawked by said businesses may not suck, but the vendors
thereof still do.
--
Capt. Gym Z. Quirk (Known to some as Taki Kogoma) quirk @ swcp.com
Just an article detector on the Information Supercollider.
Well, yeah. If there's one thing _guaranteed_ to fail, it's having a
complet VOZ stack from the bare metal up. Throw in a different brand
of disk, or use a different OS, or just change any one thing and you
can get something stable forever.
One of the reasons the older Aches boxes worked is because most of the
stuff in them was made by someone else "for VOZ corporation". One
little Gnaqoret QIC150 tape-drive, even if you never used it, and it
would last forever.
--
"Look, dear, I got you a mild concussion."
-- Rich Franklin on his wife's 30th birthday
Hence the important distinction between "cheap" and "economical."
And, of course, the great thing about buying cheap stuff is you get to
do it over and over again!
--
"I think I was in heaven. Remember when we went to Toys'R'Us and
bought toys with the company credit card during work hours?"
-- John Lasseter in the _Toy Story_ commentary
Ah yes, those sons of perdition.
I will be going on a long business trip soonish; it seemed to me that
now might be the time to purchase a _personal_ notebook to use on said
trip. Been thinking about it for awhile, Dull offer laptops with the OS
I use installed and supported--why not try buying a consumer-grade
computer for once in my life?
Ha!
The website gave a ship date of the day I leave--nearly a month after
ordering. Beyond lame (BrazilianReiver can get me just about anything I
want in two days), but maybe I can get a better ship date by phone. So
I call in. Wow--they'll do it in two weeks. This is good.
The I check the online order record. The vendor lied, lied, lied (my
fault: I should have known): the actual ship date is a month from the
ship date, 18 days after I was told. Which neatly coincides with the
time I'll be on my trip. Outside of the country.
Murphy is looking down from Niflheim on me. My own fault. Well, never
again.
--
The problem with Lisp is that it makes you so damn smug. --Jesse Bouwman
The website is best ignored, I find. A desktop I bought earlier in the
year had an estimated ship date of 8 days after the order, which was
accurate (in fact, overly pessimistic -- it arrived here on the 6th
day, and the 5th was a Sunday).
A laptop I bought a few weeks later (as an end-of-year budget soaking
exercise) showed up with an estimated ship date of a month after the
order, and was delivered within a fortnight. $BOSS has just had the
same thing -- they gave themselves a month and it arrived two weeks
later (having been told UPS had lost it out of the back of their truck
en route, no less).
--
Regards,
Ben A L Jemmett.
http://flatpack.microwavepizza.co.uk/
>[1] Whatever the term is. Get a peecee from employer for home use in
> exchange for less days off, deductions off your pay slip, whatever. The
> point always seemed to me to be excercises in creative accounting.
The less days off is generally optional (and at employer's discretion
whether it's even offered), but the basic idea is that it's pre-tax money
rather than post-tax money.
The government *could* have simply made personal PCs[1] more easily
deductable, but nooooo... that would have been easy.
Jasper
[1] Not a tautology, dammit.
>BDFH <bdf...@gmail.com> writes:
>> It's a VOZ blade, VOZ disk, VOZ QO2 software blah blah blah.
>
>Well, yeah. If there's one thing _guaranteed_ to fail, it's having a
>complet VOZ stack from the bare metal up. Throw in a different brand
>of disk, or use a different OS, or just change any one thing and you
>can get something stable forever.
The difficulty is finding out which thing.
Jasper
It sounds like a conceptual inversion of Jenga. Find exactly the right
place to put one piece in to keep it all from falling over.
--
Steve VanDevender "I ride the big iron" http://hexadecimal.uoregon.edu/
ste...@hexadecimal.uoregon.edu PGP keyprint 4AD7AF61F0B9DE87 522902969C0A7EE8
Little things break, circuitry burns / Time flies while my little world turns
Every day comes, every day goes / 100 years and nobody shows -- Happy Rhodes