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Support Assist and Dell Support Drivers Don't Agree

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Boris

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Jan 13, 2024, 9:49:16 PM1/13/24
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Steve replied to me once about a simular issue...Support Assist and Dell
Support site provide conflicting information. I no longer trust the Dell
Support site.

I have a Dell XPS 8950 desktop, running Windows 11 64-bit 22H2.
It has a PC SN810 NVMe WDC 512GB SSD, running Firmware Version: 61912523.

Support Assist "recommends" that I install this storage firmware for this
SSD:
Western Digital SN810 Solid State Drive Firmware Update
Version: 6191.2524

If I go to the Dell website and enter my Service Tag number, Dell gives
me a different storage firmware update:
Samsung-PM9A1-Solid-State-Drive-Firmware-Update_58WKD_WIN64_3631.0229
_A00.EXE
If I click "Full driver details", "Compatible Systems", my Dell XPS 8950
is listed.

But, the above firmware update is for a Samsung SSD, while I have a
Western Digital SSD.

And again, what Support Assist tells me I need is not the same as what
the Dell Support site tells me I need, even when I enter my Service Tag.
Perhaps Dell began installing Samsung-PM9A1 SSDs at some point, but I
would think that a Service Tag uniquiely identify a particular build with
all parts. This is not the first time this has happened, where Support
Assist gives me one list of updates, and the Dell Support site gives me
another list of updates...for instance, Bluetooth updates, BIOS updates.

Can anyone explain this? Am I missing something? If any of you are
running Support Assist, see if entering your Service Tag gives the same
list of updates.

I wonder what would have happened if I tried to flash the Samsung
firmware update to my machine which has a Western Digital SSD. Would it
have said, "No,not compatible", or would I have bricked my machine.
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