dude your getting a shitty dell computer
Coolest9
computer yet after a year UGHHHHHHHHHHH!!!!!!!!!!!!!! DAMN DELL can't they be
good as compaq
Jay Bollyn
news:20020404025631...@mb-cv.aol.com...
Oh yeah, Compaq...are they still in business?
Gary F.
rarely have problems of any kind.
You must be Special!
"Coolest9" <cool...@aol.com> wrote in message
news:20020404025631...@mb-cv.aol.com...
S.Lewis
Sean
Uh...april fools was a couple of days ago.
"Coolest9" <cool...@aol.com> wrote in message
news:20020404025631...@mb-cv.aol.com...
Ravi Teja Seethamraju
Dells here and we never had to call a tech.
"Gary F." <g_fo...@yahoo.com> wrote in message
news:uaojtma...@news.supernews.com...
Chief
"Coolest9" <cool...@aol.com> wrote in message
news:20020404025631...@mb-cv.aol.com...
Kerry
My experience with Compaq is worst that I have ever had with any computer
technical support.
"Ravi Teja Seethamraju" <seet...@tc.umn.edu> wrote in message
news:a8ih0b$dgp$1...@laurel.tc.umn.edu...
gonoles
"Chief" <gmkelm...@charter.net> wrote in message
news:uapj8d4...@corp.supernews.com...
Amos
and getting my Dimension 8100. Compaq is baaaaad news.
In article <a8iifs$jqe$1...@news.chatlink.com>, kerry...@hotmail.com says...
Kerry
I owned in more than twenty years of computing.
I just wish that Dell's customer support hadn't deteriorated the way it has
over the last year.
"Amos" <nos...@sorry.com> wrote in message
news:AE1C28C4AADC97D2.4C69D8CF...@lp.airnews.net...
Coolest9
Tien
are very happy with them :)
"Gary F." <g_fo...@yahoo.com> wrote in message
news:uaojtma...@news.supernews.com...
Gary F.
"Coolest9" <cool...@aol.com> wrote in message
news:20020405003719...@mb-mi.aol.com...
Bogdan Macri
> dells suck,, compaq is better then hp and so is dell but dells still sucks
While that is your opinion, my opinion is that your grammar and english usage sucks, and that is very objective.
:)
Bogdan
Chief
like cooles9 telling me that Dells suck and that Dell service sucks and that
just about everything else sucks piss me off. You would think that they
have some revelation to offer the world of Dell computer owners. There,
how's that for an "offer"?
"gonoles" <gonole...@nospam.net> wrote in message
news:Dh8r8.4448$QC1.4...@bgtnsc04-news.ops.worldnet.att.net...
Greg
stinks. Their tech support really stinks.
"Coolest9" <cool...@aol.com> wrote in message
news:20020404025631...@mb-cv.aol.com...
Tom Cumming
"Kerry" <kerry...@hotmail.com> wrote in message
news:a8jbdq$4vj$1...@news.chatlink.com...
> Likewise. The Presario, as computers goe, was the biggest piece of junk
that
> I owned in more than twenty years of computing.
The very first ones were built like tanks. May not have been very
competitive in terms of specs for your money, and very proprietory, but my
Presario CDS 520 is now 7 years old and yet to suffer any hardware faults at
all.
Sadly it gradually deteriorated from there - they became more and more
cheapened in their choices of components to compete more adequately on price
to other makes.
--
Tom Cumming
tcumm...@yahoo.go.away.spambots.co.uk
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.346 / Virus Database: 194 - Release Date: 10/04/2002
Sina
it got into bed with the corporate people and started sucking even
more....now they want you to "get a dell" because "dude your getting
a dell" well...let me tell anyone and everyone...DELL sucks...dude on
the commercials sucks! and I will do everything I can to make sure
everyone knows that you DELL suck!!
"Tom Cumming" <tcumm...@yahoo.co.uk> wrote in message news:<a99ind$1e2tb$1...@ID-105548.news.dfncis.de>...
Gretchen Evans
>you don't have to tell me that...DELL sucked from the beginning...then
>it got into bed with the corporate people and started sucking even
>more....now they want you to "get a dell" because "dude your getting
>a dell" well...let me tell anyone and everyone...DELL sucks...dude on
>the commercials sucks! and I will do everything I can to make sure
>everyone knows that you DELL suck!!
>
>
And this will probably get you PO'd, but I've got two Dells, one
Desktop and one Portable and both are excellent systems. Absolutely
no problems at all, and on those rare occasions when I've called for
Support it's been extremely helpful and courteous. So I'm most
definitely NOTone of your 'everyone' that feels Dell sucks.
Go figure.
pixie
Freddie
I just wish that I could say the same for what has become Dell Tech Support.
"Gretchen Evans" <gle...@comcast.net> wrote in message
news:6s10euceh350uumic...@4ax.com...
Gretchen Evans
wrote:
>I agree. I love both my Dell computers.
>I just wish that I could say the same for what has become Dell Tech Support.
I don't know what it is but my few experiences with Tech Support have
been quite good. Maybe I was just lucky in the phone lottery, or
something, but I got my problem resolved on both occasions.
pixie
>
Liam Devlin
Maybe. My recent experience was that the woman with the Indian accent I
got on my 1st call was reading from a script and as soon as she heard
that I'd upgraded W98SE to W2K she said she couldn't help me, full stop.
Seemed happy to have such a simple resolution:-)
I called the next day during Dell's normal business hours and got a
different woman without an accent. She didn't care about the OS upgrade
because I was calling about a failed internal modem card (the 3com Hawk
Winmodem). She told me to run the Dell diagnostics and call back when
they were done. No muss, no fuss, no bother.
The first rep I talked to didn't seem to actually understand what we
were talking about.
Freddie
wanted most of all.
That has become the rule rather than the exception with the "new, improved,
Dell Tech Support.
Like I have said in other posts. Politely get out of the current call, and
call back until you get someone that:
A. can understand and speak English.
B. is willing to help.
"Liam Devlin" <Lia...@optonline.net> wrote in message
news:3CE204...@optonline.net...
Joe
>
> >you don't have to tell me that...DELL sucked from the beginning...then
> >it got into bed with the corporate people and started sucking even
> >more....now they want you to "get a dell" because "dude your getting
> >a dell" well...let me tell anyone and everyone...DELL sucks...dude on
> >the commercials sucks! and I will do everything I can to make sure
> >everyone knows that you DELL suck!!
> >
> >
> And this will probably get you PO'd, but I've got two Dells, one
> Desktop and one Portable and both are excellent systems. Absolutely
> no problems at all, and on those rare occasions when I've called for
> Support it's been extremely helpful and courteous. So I'm most
> definitely NOTone of your 'everyone' that feels Dell sucks.
Did you buy those Dells in the last year?
Did you call for tech support in the last year?
Did you have any actual tech support problems, or did you just call to have
a defective item replaced or to ask some very simple question?
Joe
Can you share with us when you dealt with their tech support and the nature
of the problem they helped you with?
Joe
"Freddie" <itanin't...@msn.com> wrote in message
news:yHnE8.2611$0A1....@eagle.america.net...
> Not surprising to me at all. She got you off her phone and that is what
she
> wanted most of all.
> That has become the rule rather than the exception with the "new,
improved,
> Dell Tech Support.
> Like I have said in other posts. Politely get out of the current call, and
> call back until you get someone that:
> A. can understand and speak English.
> B. is willing to help.
What exactly do you gain by the "politely" part?
It won't help you getting someone better on the next call, and the stupid
and lazy Indian rep certainly doesn't deserve any kindness.
Vickie Clark
Any downturn in service can be traced to call counting and timing. When a
company decides it needs to "quantify" results the first thing it does is
count how many calls and the length of calls it's reps in the call center
handle. It doesn't matter whether they give good or poor service. They have
to meet the numbers. The reps that maintain a good "call count" and the
correct "average length of call" get all the awards and kudos. The trouble
shooters and loafers get on a "Performance Improvement Plan" because their
numbers fall outside the norm.
I have seen it happen to good people in the telephone industry and I see it
now happening in the computer industry. THE BEAN COUNTERS HAVE TAKEN
CONTROL. You won't get good service until management realizes that
everything can't be scripted and that if they really train their reps; they
can HELP their customers.
my $.02
Vickie
"Gretchen Evans" <gle...@comcast.net> wrote in message
news:rum0eug3kjiilucb6...@4ax.com...
Tom Scales
Darn good question. So I'll request it again of you. I'll even quote you:
"Can you share with us when you dealt with their tech support and the nature
of the problem they helped you with?"
I've asked you a half dozen times and you seem to have missed those
requests.
Tom
"Joe" <1...@2.com> wrote in message
news:abulse$chj$1...@nntp9.atl.mindspring.net...
Tom Scales
Tell me about your situation.
Did you buy those Dells in the last year?
Did you call for tech support in the last year?
Did you have any actual tech support problems, or did you just call to have
a defective item replaced or to ask some very simple question?
Tom
"Joe" <1...@2.com> wrote in message
news:abulta$vtp$2...@slb5.atl.mindspring.net...
Gretchen Evans
wrote:
FYI, and not that it makes any difference, the laptop was purchased
within a year, the desktop about 16 mnonths ago.
And yes, I did have a rather large problem.. At least large to me...
concerning my upgrading both systems to XP. Ran into several issues
that were beyond my expertise, called support and got excellent help.
You see, not everyone has a bone to pick with Dell. I got good
support, my machines are running well, and I have no complaints at
all.
pixie
Freddie
"Vickie Clark" <km...@neo.rr.com> wrote in message
news:MQBE8.85047$Ez5.22...@typhoon.neo.rr.com...
fearless
>
<irrelevant snip>
> It won't help you getting someone better on the next call, and the stupid
> and lazy Indian rep certainly doesn't deserve any kindness.
Joe:
You're a xenophobic, jingoistic, racist, asshole so full of shit that your
burial could consist of an enema, stuffing you in a doggie bag and dropping
you down the San Andreas fault. I rarely get this worked about about much
of what I read on Usenet, but you've pushed one too many of my buttons
tonight. Talk about the proverbial and classic "ugly" American.
r1
problem, a noisy fan, was replaced the next day.
I'd buy another Dell w/o hesitation.
"Joe" <1...@2.com> wrote in message
news:abulta$vtp$2...@slb5.atl.mindspring.net...
Joe
issue.
"r1" <r1...@yahoo.com> wrote in message
news:9ncF8.914$cJ6.2...@news1.news.adelphia.net...
Joe
"fearless" <no...@noway.com> wrote in message
news:ac287...@enews1.newsguy.com...
As I've pointed out before, I'm neither racist nor xenophobic. But at the
same time, I don't hold back with sugar coated politically correct BS when
I'm angry at an individual or at a particular organization.
In any case, I didn't suggest that people be rude with ALL tech support
reps, nor that they be rude with Indian reps in particular.
All I said here was that in this particular case, I saw no reason to go out
of your way to be polite to the tech support rep who failed so miserably to
do her job in the first place. If they are too stupid, undertrained,
arrogant, or lazy to do their job properly, and are unable or unwilling to
transfer the call to someone who CAN help the customer, then I see no reason
to smother them with kindness and courtesy. If anything, perhaps a little
harsh treatment might go a long way towards convincing the worst reps to
seek alternate employment.
Tom Scales
support.
"Joe" <1...@2.com> wrote in message
news:acbuhs$cah$1...@slb4.atl.mindspring.net...