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Precision M6500 - screen shut off
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Justin
Nov 7, 2012, 12:15:05 AM11/7/12
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I'm wondering if it overheated. I have an i7 version of the M6500
running Windows 7 64 bit. I came back from lunch and the machine was
asleep. I hit the power button (it was flashing slowly) and the screen
came on and I got back to work. After about a minute the screen went
completely black. Fans were still running, hard drive light was
flickering randomly, and the machine was acting normally. Just not the
screen. The backlight was completely off, and I couldn't see the faint
impression of the pixels changing colors. I've seen that before. I held
down the power button and it restarted normally and I haven't had the
problem since. Normally I put two erasers under the two rear feet to
keep the machine about a quarter inch off the table's surface. That time
I didn't.
running Windows 7 64 bit. I came back from lunch and the machine was
asleep. I hit the power button (it was flashing slowly) and the screen
came on and I got back to work. After about a minute the screen went
completely black. Fans were still running, hard drive light was
flickering randomly, and the machine was acting normally. Just not the
screen. The backlight was completely off, and I couldn't see the faint
impression of the pixels changing colors. I've seen that before. I held
down the power button and it restarted normally and I haven't had the
problem since. Normally I put two erasers under the two rear feet to
keep the machine about a quarter inch off the table's surface. That time
I didn't.
Ron Hardin
Nov 7, 2012, 2:34:57 PM11/7/12
to
I think that a high heat shutdown is a hard shutdown, rather than
a sleep mode.
The response to high but not excessively high heat is to slow
down the processor.
The screen not coming on might be a software screwup. I've seen
that a few times and it didn't recur.
--
rhha...@mindspring.com
On the internet, nobody knows you're a jerk.
a sleep mode.
The response to high but not excessively high heat is to slow
down the processor.
The screen not coming on might be a software screwup. I've seen
that a few times and it didn't recur.
--
rhha...@mindspring.com
On the internet, nobody knows you're a jerk.
Ben Myers
Nov 8, 2012, 12:03:52 AM11/8/12
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Justin
Nov 8, 2012, 6:30:23 PM11/8/12
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Ben Myers
Nov 8, 2012, 9:09:13 PM11/8/12
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Ron Hardin
Nov 9, 2012, 1:20:57 PM11/9/12
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Ben Myers wrote:
> > Is anything reliable with Windows?
>
> It's 99.99% reliable. It's just that we all keep stumbling across the 0.01% regularly... Ben
It stays up and running 24/7 for me with no problem, for years at a
> > Is anything reliable with Windows?
>
> It's 99.99% reliable. It's just that we all keep stumbling across the 0.01% regularly... Ben
time.
Unusual things aren't as well debugged though, like automatic shutdowns
of one kind or another.
Ron Hardin
Nov 9, 2012, 1:22:43 PM11/9/12
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I don't particularly like windows, incidentally.
I'd much prefer Linux, but that doesn't have all
the drivers you need and all the updates to this
or that fashionable multimedia format.
So windows with Cygwin is my choice.
So long as windows stays out of the way, it's fine
with me.
I'd much prefer Linux, but that doesn't have all
the drivers you need and all the updates to this
or that fashionable multimedia format.
So windows with Cygwin is my choice.
So long as windows stays out of the way, it's fine
with me.
who where
Nov 9, 2012, 8:26:13 PM11/9/12
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On Wed, 7 Nov 2012 21:03:52 -0800 (PST), Ben Myers
<ben.m...@gmail.com> wrote:
>Hibernation is not especially reliable with Windows
What is?
<ben.m...@gmail.com> wrote:
>Hibernation is not especially reliable with Windows
Justin
Nov 12, 2012, 10:13:17 AM11/12/12
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On 11/9/2012 1:22 PM, Ron Hardin wrote:
> I don't particularly like windows, incidentally.
> I'd much prefer Linux, but that doesn't have all
> the drivers you need and all the updates to this
> or that fashionable multimedia format.
>
> So windows with Cygwin is my choice.
>
> So long as windows stays out of the way, it's fine
> with me.
I miss my Mac.
> I don't particularly like windows, incidentally.
> I'd much prefer Linux, but that doesn't have all
> the drivers you need and all the updates to this
> or that fashionable multimedia format.
>
> So windows with Cygwin is my choice.
>
> So long as windows stays out of the way, it's fine
> with me.
Justin
Nov 14, 2012, 11:43:10 PM11/14/12
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On 11/7/2012 2:34 PM, Ron Hardin wrote:
> I think that a high heat shutdown is a hard shutdown, rather than
> a sleep mode.
>
> The response to high but not excessively high heat is to slow
> down the processor.
>
> The screen not coming on might be a software screwup. I've seen
> that a few times and it didn't recur.
It turns out this is a well known issue. It happens when the chipset
> I think that a high heat shutdown is a hard shutdown, rather than
> a sleep mode.
>
> The response to high but not excessively high heat is to slow
> down the processor.
>
> The screen not coming on might be a software screwup. I've seen
> that a few times and it didn't recur.
gets too hot.
I installed a set of feet on the machine so its about a quarter inch off
the surface in the front and maybe 5/8 of an inch in the back.
I installed a 500GB Western Digital 7,200 rpm drive.
I couldn't run more than five minutes without the screen blanking.
I miss my Mac.
I thought buying a Dell designed for higher end users would work, but nope.
Justin
Nov 19, 2012, 9:40:16 PM11/19/12
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On 11/9/2012 1:20 PM, Ron Hardin wrote:
> Ben Myers wrote:
>>> Is anything reliable with Windows?
>>
>> It's 99.99% reliable. It's just that we all keep stumbling across the 0.01% regularly... Ben
>
> It stays up and running 24/7 for me with no problem, for years at a
> time.
>
> Unusual things aren't as well debugged though, like automatic shutdowns
> of one kind or another.
Not well documented? Search Google for M6500 blank screen. Yes, it is
> Ben Myers wrote:
>>> Is anything reliable with Windows?
>>
>> It's 99.99% reliable. It's just that we all keep stumbling across the 0.01% regularly... Ben
>
> It stays up and running 24/7 for me with no problem, for years at a
> time.
>
> Unusual things aren't as well debugged though, like automatic shutdowns
> of one kind or another.
a well documented issue.
Once I get this piece of shit fixed, its going on eBay and I'm getting a
Macbook Pro w/ Retina.
A laptop that cost this much should be absolutely perfect.
Before you say it, it was 90% the cost of a Macbook Pro, with the same
specs.
aaronm...@gmail.com
Dec 31, 2014, 3:03:38 AM12/31/14
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Can any one help me i have an m6500 i7 extreme and one day after using it for 3 hours it just turned off and when i bought it used only one left fan was just on and i saw a teardown video it only showed 2 fans can any one please tell me if my video card is going wrong of some thing and if i buy this fan http://pages.ebay.com/link/?nav=item.view&id=360953989187&alt=web will it go away PLEASE REPLY ANY ONE.
Ben Myers
Jan 3, 2015, 5:51:16 PM1/3/15
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On Wednesday, December 31, 2014 3:03:38 AM UTC-5, aaronm...@gmail.com wrote:
> Can any one help me i have an m6500 i7 extreme and one day after using it for 3 hours it just turned off and when i bought it used only one left fan was just on and i saw a teardown video it only showed 2 fans can any one please tell me if my video card is going wrong of some thing and if i buy this fan http://pages.ebay.com/link/?nav=item.view&id=360953989187&alt=web will it go away PLEASE REPLY ANY ONE.
FWIW, the Dell Precision M6500 has an nVidia graphics chip, same as many models of MacBook. nVidia chips have a long sad history of running hot, causing failure. I've dealt with failed nVidia cards in desktops, too. Several Dell and HP laptop models as well as MacBooks were subjects of a class-action lawsuit a few years ago against nVidia, settled with a lot of $$$ for the lawyers and a very short window, 90-days or so (???), for people to make claims about their failed laptops. So nVidia escaped with a slap on the wrist and continues to this day to be one of the three major players in computer graphics. Yes, nVidia makes some very advanced products with its multi-core architecture, but Ralph Nader's "Unsafe at Any Speed" may apply here... Ben Myers
> Can any one help me i have an m6500 i7 extreme and one day after using it for 3 hours it just turned off and when i bought it used only one left fan was just on and i saw a teardown video it only showed 2 fans can any one please tell me if my video card is going wrong of some thing and if i buy this fan http://pages.ebay.com/link/?nav=item.view&id=360953989187&alt=web will it go away PLEASE REPLY ANY ONE.
dickc...@gmail.com
Feb 13, 2016, 12:55:39 PM2/13/16
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I stumbled on this topic while searching something else, but am posting because I have a Precision M6500 that did this a lot. I applied the fix found in the "verified answer" here: http://en.community.dell.com/support-forums/laptop/f/3519/t/19323478
The common problem is due to the video card getting a false overheating signal. My screen was blanking a few times a week, but it hasn't happened once in the year and a few months since applying the fix.
The common problem is due to the video card getting a false overheating signal. My screen was blanking a few times a week, but it hasn't happened once in the year and a few months since applying the fix.
Message has been deleted
Message has been deleted
rdr...@gmail.com
Jan 30, 2018, 4:15:28 PM1/30/18
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On Saturday, February 13, 2016 at 12:55:39 PM UTC-5, dickc...@gmail.com wrote:
> I stumbled on this topic while searching something else, but am posting because I have a Precision M6500 that did this a lot. I applied the fix found in the "verified answer" here: http://en.community.dell.com/support-forums/laptop/f/3519/t/19323478
>
> The common problem is due to the video card getting a false overheating signal. My screen was blanking a few times a week, but it hasn't happened once in the year and a few months since applying the fix.
Had same problem. Installed MSI Afterburner graphics card overclocking utility version 4.4.2 and reduced the clock speeds by 20%. Problem solved. Outlined below are the specifics.
> I stumbled on this topic while searching something else, but am posting because I have a Precision M6500 that did this a lot. I applied the fix found in the "verified answer" here: http://en.community.dell.com/support-forums/laptop/f/3519/t/19323478
>
> The common problem is due to the video card getting a false overheating signal. My screen was blanking a few times a week, but it hasn't happened once in the year and a few months since applying the fix.
Dell Precision M6500
Graphics Card: nvidia quadro fx 3800m
Graphics Card Overclocking Utility: MSI Afterburner 4.4.2
Clock setting reduced 20% to alleviate black screen issue.
Settings: Core Clock: Default: 675
Profile 1: 541: - 20%
Mem Clock: Default: 1000
Profile 1: 802 - 20%
I may increase the clock speeds by only reducing them by 10% - 15% if the system remains stable. That's the recommendation I came across on another forum. I used this utility in the past and it definitely resolved the problem but recently had to re-install it because I needed a Windows re-install and the problem started to re-occur. I expect that this solution will once again resolve the problem.
Ben Myers
Jan 30, 2018, 5:28:43 PM1/30/18
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