The 4024 is a 120 Vac input machine so you can expect only to get 2625
Watts of power out of each Leg of you 120/240 Vac Genset, MAXIMUM, and
since these units are very touchie about how they deal with unbalanced
loads, I would expect what is happening to you to be the case. You
could mitigate the system by using a load balancing Transformer with
a 240 Vac Primary and a Double 120 Vac Secondary, wired in Parallel,
with Correct Phasing. Expect to get some loses thru the Transformer,
maybe as high as 10%, but your Honda EU6500i will like the balanced load,
a LOT Better.....
--
Bruce in alaska
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The XW4024 is actually a split 120/240 system and should draw equally
from both legs. However, you may be right that a balancing transformer
may still be helpful.
In case anyone else has this problem, I found the solution. The setup
works well if you disable the Gen-support feature. It charges and
supplies the extra power to the house. However, if you draw more than
the Genie can handle it switches to battery rather than supporting the
extra load. Called Honda, called Xantrex, both have not come up with a
solution.