Is the mailer supposed to be able to see unfinalized postage statements
on PostalOne dashboard, or just finalized statements? My mail was delayed
two days. The first day's delay was my fault, because I didn't check
my telephone messages (and no one sent me an email message); the clerk
asked me not to check back with him around the critical entry time as he
wouldn't have time to speak to me. The second day, they didn't assign the
mailing permit number until a few minutes after the that day's critical
entry time, so the mail wasn't released till the following morning.
I spoke to the PostalOne! help desk in Memphis. They tell me if I had
been able to use the Postal Wizard in PostalOne! (data entry in lieu
of a paper postage statement) that I wouldn't bring a postage statement
with the mail, just the receipt with the Mailing Group ID and Postage
Statement ID. Do you know what the Mailing Group ID is used for? Both
numbers are associated with one unique mailing, so why on earth are
two numbers being assigned?
I've been trying to follow up on this just to learn the system; I may
not have to do this again for a year.
I did a test postage statement on PostalOne! as if I'd had privileges
before the mailing was entered. Technically, the weight calculations are
not performed the same way as stated in IMM. I thought I entered the
weights correctly, even though I'm using an old fashioned floor scale
and not a pressure plate scale with digital readout. I cannot measure
pounds to four decimal places. I weighed all pieces together, rounded up
to the next whole pound (the scale is adequate for that purpose), then
entered the average weight per piece calculated to four decimal places.
How the hell did would I know that PostalOne! uses that figure to
recalculate the weight back to combined weights by rate category and
total for the whole mailing? IMM says to do it the way I did it. That
created a rounding error in the total weight (now recalculated to be slightly
over the total weight of the mailing and into the next higher pound) and
in my worldwide mixed country weight. I spent quite a lot of time checking
and rechecking PS 3700 Part B (the part for ISAL), even creating my own
hash totals in the piece and pound subtotal columns to make sure my
manually entered figured added up both horizontally and vertically. But
no one at the post office even bothered to use my figures from Part B,
as that's not the way PostalOne! performs calculations.
In my PostalOne! test mailing statement, if I lowered the average per
piece weight by a mere 1/10000th of a pound, the total weight came in
just under the whole pound, not over it; it was that close. When I
weighed all pieces, before rounding up, the total weight was just under
a half pound below the next whole pound.
Something is very wrong here. You're not supposed to use a calculated
weight figure as the base figure for other calculations because every
calculation introduces rounding errors!
>And as you've found out, the IMM is very complicated.
Actually, I prefer IMM to DMM, because the bloody DMM has gone through
two major restructings, whereas IMM is mostly the same. Both manuals are
needlessly complicated, not for what's in them but for what's missing, and
both lack cross references to find missing standards in other manuals. Just
try to find the reference to the thing that tripped me up in either manual,
the lack of application for a mailing permit on PS 3615. I've filled that
application out exactly once, to be authorized to use a permit imprint for
another mailer. But as this mailer was presenting fully prepaid metered
mail, I had no idea a mailing permit was required. Gawd forbid I could
just use the unique postage meter serial number. DMM's index confuses
"permit imprint" with "mailing permit"; the former is a subcategory
of the latter.
>I'm sure the clerks and techs have been spending hours during the last
>couple days studying the IMM. I feel the utmost sympathy for them.
>And you, the customer. But mostly the clerks who are going to get reamed
>if they screw anything up.
There are merely three plants around the country that specialize in bulk
international mail; I entered my mail at one of them. That clerk was an
expert in accepting international mail. His problem was a lack of support
from his immediate supervisor, who just knew to yell at his underling
and wasn't interested in solving the problem of the missing application.
btw, I checked with three different associated offices to the ISAL sack tag,
and not one of them had any. Apparently, ISAL entered at a local post office
is so unusual that they don't bother to keep tags in stock, but the price
is the same if entered at a local post office or BMEU at the plant. The
only price breaks are for entering ISAL at one of the three plants that
specializes in international mail.
>I don't know if your unit responds better to emails or phone calls, but
>I would advise asking for updates, deadlines, and following through as
>soon as each deadline passes.
It's now been a week. I checked PostalOne! and I still don't see the
postage statement as entered by the BME. The BME manager still hasn't
gotten back to me with the postage statement ID number.
>And be prepared to go down there to pay whatever piddling amount they
>decide you owe.
She told me it'll be under $2, but never gave me the exact amount, and
yes, she did demand that I bring a meter tape to her office.