Janome Personalizer 2000 - Help Win XP

[Anthony Fosbrook]

We have come across a problem with Win XP and Personalizer 2000 and the bmp
image that is saved with easy import. For example if a simple outline is
scanned in using scan and sew pc, with Easy import as the editor, then
apply a simple fill, then save the .sew file.

On re-opening the .sew file, the .bmp image is now blank. - The .sew file is
fine with the fill, but the bmp image is now blank. This problem seems to
have appeared since XP install. We've checked the .bmp using a image
program and it is saved as a blank.

Apologies if this isn't overly clear as I'm asking this question for my
wife, my understanding of Personalizer is limited. Any advice would be
appreciated ?

[bnd777]

As I understand it you cannot use either Janome Customiser or Personliser
2000 with Windows XP
It should though work fine on Win 98

"Anthony Fosbrook" <x...@xxx.com> wrote in message
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[Anthony Fosbrook]

"bnd777" <bnd...@btopenworld.com> wrote in message
news:bamotu$9rk$1...@sparta.btinternet.com...

> As I understand it you cannot use either Janome Customiser or Personliser
> 2000 with Windows XP
> It should though work fine on Win 98
>

Thanks for the response, Janome seem to think it works with XP as the call
log response states that they have had no problems ?

Yes it worked fine on 98 !

[bnd777]

Now where have I heard that kind of response before !!!!!!!!!
Funny but Janome USA have admitted and fitted for free a little bar to stop
the bobbins jumping up and out of position
Janome UK claim no UK machine has suffered the problem !!!!!!!
Funny but mines a pain in the butt and i am tired of telling Janome to match
their USA service

"Anthony Fosbrook" <x...@xxx.com> wrote in message

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