Hi there, Mike & Izzy, I have had an identical problem with Personalizer as
designs that I have mirror imaged refuse to read back to the blank card.
The message I get is the same one... is the scan n' sew connected etc etc.,
when you know damn well it is. There is a glitch in the 3 new programs
Personalizer, Customizer and Digitizer), and dealers should be receiving
floppy disks of upgrades which should be provided to customers at no cost.
I was at Janome headquarters in Melbourne (Aust) only yesterday, and
received this information, as I had been complaining about this problem. So
ask your dealer to find out about it. Your printer and scanner should not
be a problem. I did get round the problem by sending the designs to
Smartsizer, and reading them from there, but I have now bought Digitizer,
and that solves just about everything. It is a fantastic program, but sadly
awfully expensive. I hope this helps. Kath. Wilkinson