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Could not start EntraPass Special Edition after a PC crash

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Willy

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May 21, 2016, 2:38:02 PM5/21/16
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EntraPass Special Edition Version 4.02 would not start after a PC ( WIN XP)
crashed. The program will stop at 8% Checking Database Integrity. Error
message says: Cannot verify database. You must reset your computer.

I have rebooted the PC many times. Also, have used the CD to re-install the
program, and applied Kantech database utility re-checking the system many
times, but still could not pass this stage.
Any idea where I can approach the next step?

Thanks a lot in advance.

Willy

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NickMark

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May 21, 2016, 9:17:26 PM5/21/16
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Make sure you have completely deleted old version then try new clean install some times old files will cause new install to not load

jkla...@gmail.com

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Jul 13, 2017, 4:54:14 PM7/13/17
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We have the same error response with a different issue. The software was installed on a server under the local admin. The software works fine. Another user remotes into the server and when they try to run the software, they get this error. Are there files stored at the user level? We have two people who access the software (IT Admin & backup using their own credentials).

Suggestions?

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