DSC Maxsys PC 4020 Reporting probs.
Anonymoose
our wonderful project management team decided to install one of these DSC
panels (Not knocking them, it seems like a nice panel its just that I'm
barely at all familiar with these). Well it just so happens that I'm the
only tech that works with the alarm panels and they decide to throw me to
the wolves on this one too. Anyway, sorry for blabbing.. The problem I am
having is the DSC panel is not reporting to either of our CS-1 (Ademco
685's). It dials, attempts to communicate but the receiver just drops the
call and gives one of its 11 RCVB 5555 5555 etc errors tryin to tell me it
didn't understand the call. Now heres what I've done:
1. I've replaced the board, left all zone devices off
2. I've tested & changed the phone line to another # and cable
3. I've deleted all programming and left only phone #1 active
4. I've changed power supplies
5. I've dabbled in programming changing subtle settings.
None of these work.
my dept. (well, me) maintains two 685 receivers. security monitors one and
the sheriff dept the other. I've changed phone no. 1 to to dial one receiver
to the other and it still does it. I've also verified that both the
receivers and the panel are set to Contact ID reporting. I now have no idea
what else to to. I would like to resolve this as my boss is planning on
changing out the panel to an ademco panel if its not resolved and with 97
zones, I think it would be a huge waste of time and taxpayer's $ to do this
when I'm sure its prolly something right under my nose thats causing it. if
anyone can shed some light onto this subject it would be greatly
appreciated.
Oh and just to be a lil more specific, there are a total of 33 alarm panels
(all ademco other than the DSC) that report to the receivers and the DSC is
the only one not coming thru. It was working fine and then all of the sudden
it stopped.
Thanks for your time and efforts.
Robert L. Bass
Did you program codes for the zones?
--
Regards,
Robert L Bass
=============================>
Bass Home Electronics
2291 Pine View Circle
Sarasota · Florida · 34231
877-722-8900 Sales & Tech Support
http://www.bassburglaralarms.com
=============================>
Anonymoose
even turned off all zones and tried sending opening/closing/duress signals
somehow the receiver and the panel just won't communicate. almost like
handshaking or something.
"Robert L. Bass" <rober...@comcast.net> wrote in message
news:wcCdne9S9ox...@comcast.com...
Mark Leuck
"Anonymoose" <no...@this.time.com> wrote in message
news:ycwce.6$i1...@tornado.ohiordc.rr.com...
Mark Leuck
communicating?
Jeez
"Robert L. Bass" <rober...@comcast.net> wrote in message
news:wcCdne9S9ox...@comcast.com...
McKenzies
remember that there was a problem with that. The answer was to program an
'A' eg; 12A4
Graeme McKenzie
"Anonymoose" <no...@this.time.com> wrote in message
news:ycwce.6$i1...@tornado.ohiordc.rr.com...
petem
just don't program anything for unused zones..
the information that need to be inputted is in the appendix a and b of the
installation manual page 39,40,41
if you want to send a burglar alarm from zone 1 as a perimeter alarm you
will need to program section 320 first data as 3A(for zone 1)
I know its a pain to do so but most people that install DSC use SIA
I hope it help
"Anonymoose" <no...@this.time.com> a écrit dans le message de news:
ycwce.6$i1...@tornado.ohiordc.rr.com...
A.J.
well as the partition ? Yes, each partition can have their own account
number, and you have to manually program in alarm/trouble/restore codes if
you are using Contact ID.
It's best that you do it with DLS software.
"Anonymoose" <no...@this.time.com> wrote in message
news:ycwce.6$i1...@tornado.ohiordc.rr.com...
Anonymoose
Both the receivers and the panel are setup for Contact ID.
Anonymoose
news:4272...@clear.net.nz...
> Have you got a zero programmed as one of the CS account numbers ? I seem
> to
> remember that there was a problem with that. The answer was to program an
> 'A' eg; 12A4
>
> Graeme McKenzie
I do recall the primary system acct # was originally 3AAA. Since this
problem happened, I've changed it to 3000 (which is what the receiver is
setup to receive). Are you saying that maybe I should change the acct. # to,
maybe 30A0, 3A00 etc?
thanks.
Anonymoose
news:AxBce.1167792$8l.1032540@pd7tw1no...
> Have you programmed your account number into both the main communicator as
> well as the partition ? Yes, each partition can have their own account
> number, and you have to manually program in alarm/trouble/restore codes if
> you are using Contact ID.
>
>
> It's best that you do it with DLS software.
As far as I can remember they are... but I'm not sure. I'll check that on
monday.
I'm tryin to get my work to purchase a DSC compatible modem now, but at the
time I'm stuck with punching in the keypad or pestering my simplex rep. I'm
gonna take in all these replies to him on mon and maybe he can hook up his
laptop for pc link.
Mark Leuck
> >What format are you trying to use?
>
>
> Both the receivers and the panel are setup for Contact ID.
It should work fine unless you have bad phone lines, a screwed up panel
communicator or bad receiver
Mark Leuck
That will just cause the panel to possibly send on the wrong account number,
it won't prevent problems communicating with the receiver
alarman
> Have you programmed your account number into both the main
> communicator as well as the partition ? Yes, each partition can have
> their own account number, and you have to manually program in
> alarm/trouble/restore codes if you are using Contact ID.
No you don't, if auto report contact ID is selected.
js
alarman
> You need to program codes in fields 320 to 353 if you use all the
> zones just don't program anything for unused zones..
>
> the information that need to be inputted is in the appendix a and b
> of the installation manual page 39,40,41
>
> if you want to send a burglar alarm from zone 1 as a perimeter alarm
> you will need to program section 320 first data as 3A(for zone 1)
He's working with a 4020 (MaxSys), not a 5010.
js
alarman
> Have you got a zero programmed as one of the CS account numbers ? I
> seem to remember that there was a problem with that. The answer was
> to program an 'A' eg; 12A4
The 4020 will handle a zero in the account number, no "A" is necessary.
js
alarman
> How on earth will that help if the panel is dropping off without
> communicating?
>
> Jeez
Well, he got to post his tag line(s) again.
js
Anonymoose
news:uNGdnc6hS6Y...@comcast.com...
>
> It should work fine unless you have bad phone lines, a screwed up panel
> communicator or bad receiver
>
Anonymoose
buildings, both receivers give the same error when the panel calls them (11
RCVB 5555 5555etc) and a total of 33 other alarm panels call these receivers
and they work fine, of course, they're all ademco panels calling an ademco
receiver (685).
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:uNGdnc6hS6Y...@comcast.com...
>
Robert L. Bass
> communicating?
I've seen similar behavior when a Power832 was set up without zone codes.
The panel kept trying but the receiver wouldn't give the kissoff.
Robert L. Bass
"alarman" <alarm...@yahoo.com> wrote in message
news:cACce.173$D91.55@fed1read01...
Auto report SIA works on the 832. IIRC, it does not work with CID. Whether
that applies to the Maxsys as well I'm not sure.
Here comes that tag line again.
Mark Leuck
Mark Leuck
care what the actual code is it will take a valid as well as an invalid
report code
"Robert L. Bass" <rober...@comcast.net> wrote in message
news:q7udnQ3kgZH...@comcast.com...
Mark Leuck
Have you tried another panel?
Robert L. Bass
> doesn't
> care what the actual code is it will take a valid as well as an invalid
> report code
That depends on the receiver.
Mark Leuck
> I'm also working with two seperate receivers located in two seperate
> buildings, both receivers give the same error when the panel calls them
(11
> RCVB 5555 5555etc) and a total of 33 other alarm panels call these
receivers
> and they work fine, of course, they're all ademco panels calling an ademco
> receiver (685).
I'd say you have a problem receiver, it should take CID codes from any panel
just fine
Mark Leuck
Thats assuming the panel is capable of it, anything pre v3.3 won't do auto
CID
Mark Leuck
>
> "alarman" <alarm...@yahoo.com> wrote in message
> news:cACce.173$D91.55@fed1read01...
> > A.J. wrote:
> >> Have you programmed your account number into both the main
> >> communicator as well as the partition ? Yes, each partition can have
> >> their own account number, and you have to manually program in
> >> alarm/trouble/restore codes if you are using Contact ID.
> >
> > No you don't, if auto report contact ID is selected.
>
> Auto report SIA works on the 832. IIRC, it does not work with CID.
Whether
> that applies to the Maxsys as well I'm not sure.
>
> Here comes that tag line again.
>
> --
>
> Regards,
> Robert L Bass
It works fine with the 832v3.2 except the guy has an Ademco 685 receiver
Mark Leuck
Guess again
Group Moderator
"Robert L. Bass" <rober...@comcast.net> wrote in message
news:q7udnQ3kgZH...@comcast.com...
>> How on earth will that help if the panel is dropping off without
>> communicating?
>
> I've seen similar behavior when a Power832 was set up without zone codes.
> The panel kept trying but the receiver wouldn't give the kissoff.
>
> --
>
> Regards,
> Robert L Bass
>
> =============================>
Ass Himme Electronics, Inc
2291 Pine Soap Drive · Sarasota · Florida · 34231
877-722-8933 Tales & Bath Reports
941-925-9747 Fax
941-232-0791 Wireless
Nextel Private ID - 161*21755*1
Group Moderator
Mike Said:
It has to be #4.......
Robert L. Bass
Have you read his posts?
Mark Leuck
> > Have you tried another panel?
>
> Have you read his posts?
>
Yup, better idea than reprogramming report codes eh?
Frank Olson
>
> "alarman" <alarm...@yahoo.com> wrote in message
> news:cACce.173$D91.55@fed1read01...
>> A.J. wrote:
>>> Have you programmed your account number into both the main
>>> communicator as well as the partition ? Yes, each partition can have
>>> their own account number, and you have to manually program in
>>> alarm/trouble/restore codes if you are using Contact ID.
>>
>> No you don't, if auto report contact ID is selected.
>
> Auto report SIA works on the 832. IIRC, it does not work with CID.
> Whether that applies to the Maxsys as well I'm not sure.
>
> Here comes that tag line again.
Tag line aside, you *sell* (and support) DSC and you don't know??!
Anonymoose
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:xOKdnaiIXLD...@comcast.com...
Anonymoose
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:5Oqdne55KsN...@comcast.com...
Robert L. Bass
Actually, I was referring to "no code" rather than a wrong code programmed.
In the case of a wrong code, we agree. If no code has been programmed some
(most?) receivers will not give a kiss-off. The panel will keep trying
until it enters a trouble mode.
--
Regards,
Robert L Bass
=============================>
Robert L. Bass
Not *re*-programming. I originally asked if he had programmed them at all.
Robert L. Bass
>> Whether that applies to the Maxsys as well I'm not sure.
>>
>> Here comes that tag line again.
>
> Tag line aside, you *sell* (and support)
> DSC and you don't know??!
It's been quite a while since I sold a Maxsys so yer, that is correct. I
don't know its programming by heart. However, no one has yet answered
whether the OP programmed the CID report codes at all. If not and if it's
like the Power832 then advice to replace a receiver which costs several
thousand dollars seems pretty poor.
Mark Leuck
>
> "Mark Leuck" <m..leuck@comcast.net> wrote in message
> news:rJqdnQBUrP1...@comcast.com...
> >
> > "Robert L. Bass" <rober...@comcast.net> wrote in message
> > news:6K6dnVinDt7...@comcast.com...
> >> > Umm no you haven't, you will get the wrong report code, the receiver
> >> > doesn't
> >> > care what the actual code is it will take a valid as well as an
invalid
> >> > report code
> >>
> >> That depends on the receiver.
> >
>
> Actually, I was referring to "no code" rather than a wrong code
programmed.
> In the case of a wrong code, we agree. If no code has been programmed
some
> (most?) receivers will not give a kiss-off. The panel will keep trying
> until it enters a trouble mode.
>
> --
>
> Regards,
> Robert L Bass
Lol now thats funny
Mark Leuck
Do you not understand report code programming on DSC 4020's?
Mark Leuck
> >> Auto report SIA works on the 832. IIRC, it does not work with CID.
> >> Whether that applies to the Maxsys as well I'm not sure.
> >>
> >> Here comes that tag line again.
> >
> > Tag line aside, you *sell* (and support)
> > DSC and you don't know??!
>
> It's been quite a while since I sold a Maxsys so yer, that is correct. I
> don't know its programming by heart. However, no one has yet answered
> whether the OP programmed the CID report codes at all. If not and if it's
> like the Power832 then advice to replace a receiver which costs several
> thousand dollars seems pretty poor.
Its not like the Power 832 and it doesn't matter how the report codes are
programmed, even if it was like the 832 it still wouldn't matter
Mark Leuck
"Anonymoose" <no...@this.time.com> wrote in message
news:NuPce.540$Q....@tornado.ohiordc.rr.com...
Mark Leuck
Then it has auto CID, for some odd reason DSC always defaults that to off
while auto SIA is always defaulted on.
Still won't make a difference with the problem you have tho
James
digit report code. Unlike ademco where you can put anything but zero. I
would also recomend putting the letter A in place of each 0 in your account
number. an example would be 3a45 instead of 3045. I have seen this hold up
reporting on a 685 because it dont see the proper account number.
James
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:v_CdnRlHDrP...@comcast.com...
alarman
> When you program the report codes, you must use the proper contact id
> 2 digit report code. Unlike ademco where you can put anything but
> zero. I would also recomend putting the letter A in place of each 0
> in your account number. an example would be 3a45 instead of 3045. I
> have seen this hold up reporting on a 685 because it dont see the
> proper account number.
>
> James
No.
js
James
Mark Leuck
reporting
<shudder>
"Anonymoose" <no...@this.time.com> wrote in message
news:2yPce.542$Q....@tornado.ohiordc.rr.com...
Anonymoose
to it.
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:buKdncLMmuw...@comcast.com...
McKenzies
wrong track.
I don't recall exactly what the DSC panel model was - probably an 832 , but
there was a definite problem with using zeros in the account number. It was
a while ago, and not one of my panels . The solution was to replace any
zeros in the account number with A's. eg - 1003 would be programmed as
1AA3.
Graeme McKenzie
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:rYudnVddZJF...@comcast.com...
>
> "Anonymoose" <no...@this.time.com> wrote in message
> news:lDBce.50$i1...@tornado.ohiordc.rr.com...
> > "McKenzies" <mckenzieclanatcleardotnet.nz> wrote in message
> > news:4272...@clear.net.nz...
> > > Have you got a zero programmed as one of the CS account numbers ? I
> seem
> > > to
> > > remember that there was a problem with that. The answer was to
program
> an
> > > 'A' eg; 12A4
> > >
> > > Graeme McKenzie
> >
> > I do recall the primary system acct # was originally 3AAA. Since this
> > problem happened, I've changed it to 3000 (which is what the receiver is
> > setup to receive). Are you saying that maybe I should change the acct. #
> to,
> > maybe 30A0, 3A00 etc?
> > thanks.
>
> That will just cause the panel to possibly send on the wrong account
number,
> it won't prevent problems communicating with the receiver
>
>
Mark Leuck
use A instead of 0 in the account however that wouldn't cause it to have
problems connecting to the receiver
"McKenzies" <mckenzieclanatcleardotnet.nz> wrote in message
news:4274...@clear.net.nz...
mikey
"Anonymoose" <no...@this.time.com> wrote in message
news:ycwce.6$i1...@tornado.ohiordc.rr.com...
> At my job, I work mostly with ademco panels. But on a recent remodeling
job,
> our wonderful project management team decided to install one of these DSC
> panels (Not knocking them, it seems like a nice panel its just that I'm
> barely at all familiar with these). Well it just so happens that I'm the
> only tech that works with the alarm panels and they decide to throw me to
> the wolves on this one too. Anyway, sorry for blabbing.. The problem I am
> having is the DSC panel is not reporting to either of our CS-1 (Ademco
> 685's). It dials, attempts to communicate but the receiver just drops the
> call and gives one of its 11 RCVB 5555 5555 etc errors tryin to tell me it
> didn't understand the call. Now heres what I've done:
> 1. I've replaced the board, left all zone devices off
> 2. I've tested & changed the phone line to another # and cable
> 3. I've deleted all programming and left only phone #1 active
> 4. I've changed power supplies
> 5. I've dabbled in programming changing subtle settings.
> None of these work.
>
> my dept. (well, me) maintains two 685 receivers. security monitors one and
> the sheriff dept the other. I've changed phone no. 1 to to dial one
receiver
> to the other and it still does it. I've also verified that both the
> receivers and the panel are set to Contact ID reporting. I now have no
idea
> what else to to. I would like to resolve this as my boss is planning on
> changing out the panel to an ademco panel if its not resolved and with 97
> zones, I think it would be a huge waste of time and taxpayer's $ to do
this
> when I'm sure its prolly something right under my nose thats causing it.
if
> anyone can shed some light onto this subject it would be greatly
> appreciated.
> Oh and just to be a lil more specific, there are a total of 33 alarm
panels
> (all ademco other than the DSC) that report to the receivers and the DSC
is
> the only one not coming thru. It was working fine and then all of the
sudden
> it stopped.
> Thanks for your time and efforts.
>
>
Crash Gordon®
I've been replacing old panels that don't report SIA, CID, SDLC...who has the time for the older formats these days? Sometimes even SIA pisses me off.
"Mark Leuck" <m..leuck@comcast.net> wrote in message news:E6GdnXMELN1...@comcast.com...
James
the account number, the reciever would give an error message and the proper
account would not show up.
James
"mikey" <som...@microsoft.com> wrote in message
news:GKmdnYAvhZM...@rogers.com...
Mark Leuck
while armed and instead send a UT which could be several things from a burg
to a panic.
Unfortunatly the older 4/2 format will never go away, just like old Moose
and AT&T panels
"Crash Gordon®" <NO...@NONE.COM> wrote in message
news:KN6de.39$dS6....@news.uswest.net...
Mark Leuck
problems with the entire signal, since you can't send SIA to the 685 might
try 4/2 just to see if it works
<shudder again>
"James" <trish...@comcast.net> wrote in message
news:wpednQso-6n...@comcast.com...
Reg Siemens
had an earlier Maxsys that would fail to communicate if the PC-link cable
was left attached. At the time, this was a known issue with certain
versions.
Anonymoose
Actually I haven't. I had plans on doing that tho I need another man to set
the panel into alarm. As busy as the location is during the day where this
panel is, that would be a tuffy. As I said no one else knows anything about
the alarm panels in my shop so explaining how to bypass open zones to send
an alarm signal mite be difficult. I will see if I can get my simplex rep in
for assistance on that tomorrow. Kinda funny, my simplex rep is also at a
loss on this problem.
Anonymoose
news:Ypfde.866$fF6....@news1.mts.net...
> This is a long-shot but are you programming via a notebook and PC-link? I
> had an earlier Maxsys that would fail to communicate if the PC-link cable
> was left attached. At the time, this was a known issue with certain
> versions.
Actually, I'm not sure about that. Simplex was in a few times last week
helping me work on it. He has the laptop and was using the PC-Link and since
the keypad is at the opposite end of the building I dunno what he was doing
while the pc link was active. This problem persists all the time tho.
Somewhere I don't think the kissoff signal is being sent/rec'd etc. however
the panels communicate to/from the receiver.
Anonymoose
flawlessly with the receiver until about a month ago when it all of the
sudden stopped.
"Robert L. Bass" <rober...@comcast.net> wrote in message
news:JrWdnWbLpJ5...@comcast.com...
Robert L. Bass
$$ replacing a perfectly good receiver, only to discover that's not where
the problem was. Although I don't much care for DSC panels, it would also
have been a waste replacing functional panels.
--
Regards,
Robert L Bass
=============================>
Bass Home Electronics
2291 Pine View Circle
Sarasota · Florida · 34231
877-722-8900 Sales & Tech Support
http://www.bassburglaralarms.com
=============================>
> This is a long-shot but are you programming
Group Moderator
news:Q6CdndLtA5v...@comcast.com...
> Glad Reg mentioned this. It would have been a shame to have to spend
> major $$ replacing a perfectly good receiver, only to discover that's not
> where the problem was. Although I don't much care for DSC panels, it
> would also have been a waste replacing functional panels.
>
> --
>
> Regards,
>
> =============================>
> Bass Himme Electronics
> 2291 Pine Dirt Road
> Sewararasota · Florida · 34231
> 877-724-8902 Ales & Pecker Support
> http://www.bassburglaralarm.com
> =============================>
Robert L. Bass
> flawlessly with the receiver until about a month ago when it all of the
> sudden stopped.
Did the failure immediately follow a service visit? No flame, friend. I'm
just wondering what might have happened about the time it failed. Also, has
anyone mentioned DSL? If not, was DSL installed recently?
petem
I was thinking of power 832 not a pc4020
"petem" <pete...@gmail.com> a écrit dans le message de news:
X7Bce.43171$x1.11...@wagner.videotron.net...
> You need to program codes in fields 320 to 353 if you use all the zones
> just don't program anything for unused zones..
>
> the information that need to be inputted is in the appendix a and b of the
> installation manual page 39,40,41
>
> if you want to send a burglar alarm from zone 1 as a perimeter alarm you
> will need to program section 320 first data as 3A(for zone 1)
>
> I know its a pain to do so but most people that install DSC use SIA
>
> I hope it help
>
>
> "Anonymoose" <no...@this.time.com> a écrit dans le message de news:
petem
LOL what a beer and a long day can do to a poor man...
"alarman" <alarm...@yahoo.com> a écrit dans le message de news:
eFCce.200$D91.168@fed1read01...
> petem wrote:
>> You need to program codes in fields 320 to 353 if you use all the
>> zones just don't program anything for unused zones..
>>
>> the information that need to be inputted is in the appendix a and b
>> of the installation manual page 39,40,41
>>
>> if you want to send a burglar alarm from zone 1 as a perimeter alarm
>> you will need to program section 320 first data as 3A(for zone 1)
>
> He's working with a 4020 (MaxSys), not a 5010.
>
>
> js
>
>
Robert L. Bass
It has the same affect on a rich man. :^)
Anonymoose
very well could be. Also, this panel has a line specifically dedicated to
it, nothing else is on it.
"Robert L. Bass" <rober...@comcast.net> wrote in message
news:sIudnXm3YLK...@comcast.com...
Mark Leuck
"petem" <pete...@gmail.com> wrote in message
news:X7Bce.43171$x1.11...@wagner.videotron.net...
> You need to program codes in fields 320 to 353 if you use all the zones
> just don't program anything for unused zones..
>
> the information that need to be inputted is in the appendix a and b of the
> installation manual page 39,40,41
>
> if you want to send a burglar alarm from zone 1 as a perimeter alarm you
> will need to program section 320 first data as 3A(for zone 1)
>
>
> I hope it help
Normally I'd suggest SIA too but he's sending to an Ademco 685 which doesn't
support it
Crash Gordon®
"Mark Leuck" <m..leuck@comcast.net> wrote in message news:-4-dnfWbZ-g...@comcast.com...
Crash Gordon®
What you 'should' have done was program and test this at the shop first..that way you'd not be struggling infront of the client...and all you woulda had to do is pop the pre-programmed, pre-tested panel into the premises. You coulda spent 9 hours in the shop figuring it out...and 1 hr at the premises.
Just a suggest.
What's Simplex got to do with it anyway?...just curious. Those guys can be more annoying than Otis Elevator guys.
"Anonymoose" <no...@this.time.com> wrote in message news:qPfde.1182$i1....@tornado.ohiordc.rr.com...
Mark Leuck
quirks
"Crash Gordon®" <NO...@NONE.COM> wrote in message
news:9Zhde.77$dS6....@news.uswest.net...