Napco GEM-P9600 Strange Behavior After Power Outage

[Grant P]

Lost power for extended period of time. Battery went dead. I have an Expansion Zone Module (EZM) and three partitions configured on the 9600.

After power was restored, the following things are occurring:
1-The EZM red LED is solid and the module is beeping every 34 seconds.
2-The keypad for the primary partition says **Zones Faulted** and it then proceeds to display each of the following numbers, one at a time, of: 01-, 02-, 03-,....08-. It then repeats this continuously.
3-The keypads for the other two partitions are continuously displaying '02-Out of System' and '03-Out of System' respectively.

Any ideas what has happened and how to fix it?

[ABLE1]

Just a quick guess....................

Install a NEW Battery and restart the system would be #1.

Les

[Jim Davis]

If the system doesn't totally lose power and then power returns, the micro processor can come back on line with a "scramble" memory. Remove power (both AC and battery) let it sit for a few minutes, then reapply power, AC first and battery quickly afterwards. The system should come back up with all systems normal except it will show you a low battery. If the battery was in decent shape before the power failure, it may take 24 hours or more for it to recharge so you may have to press the reset button a few times until it recharges. If the battery wasn't in good shape, then you'll have to replace it if it doesn't recharge.

[Grant P]

I did a power reset (with the battery removed) several times as specified. It did give me a battery fail warning until I reconnected it and reset the flag. But after that, it was back to the same symptoms as originally described. I did forget to mention one other symptom, the siren fires every couple of minutes. It only sounds for 1/2 a second (long enough to scare the heck out of everyone.) On the bright side, It is conditioning all the employees to not be so jumpy. An interesting behavioural experiment. :-)

[Grant P]

Update:
Had a tech come out and reprogram the unit. The software had become corrupted when I lost power. Everything is now working properly. Thanks for the comments!

[mleuck]

On Thursday, February 25, 2021 at 6:45:24 PM UTC-6, wallywald...@gmail.com wrote:
> Update:
> Had a tech come out and reprogram the unit. The software had become corrupted when I lost power. Everything is now working properly. Thanks for the comments!

Interesting that happened with Napco, I have never seen any other manufacturer have that kind of problem

[Jim Davis]

Yeah - - - - - sure!

Too bad I didn't save the DSC panels that depowered during a storm and never could be programmed again. Or the Cellular radios that continued to send supervisory signals but couldn't send alarm signals and DSC knew about it and didn't tell anyone for months. But what else could anyone expect from a product made out of cardboard, tin cans and spit.

[mleuck]

Programmed thousands of DSC panels ranging from the classic models to the Power series never had one do that, not saying its impossible just never seen it. Never had experience or cared for their cellular radios

[Bob La Londe]

I've seen lots of "old" panels from multiple manufacturers have issues,
but the worst one in my opinion was Firelite with a brand new panel that
claimed to be CID, but would lock up if it wasn't to a very limited set
of receivers. The fix was to just switch it to pulse format. What
pissed me off more than anything was Firelite knew about the problem and
mislead me for months. I finally tried pulse and fixed it myself. I
still lost the customer.

IMO any panel more than 10-15 years old or MFGed during that time period
of rash of bad Chinese caps is subject to unpredictability. One of the
first I ran into was an old Caddx Ranger. It needed a power cycle about
every 6 months, and then it worked great until the next time.

That being said I saw an SP6 still in service the other day.


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