ADT Safewatch Plus Entrepreneur Reset Master Code
Anthony
with an ADT Safewatch Plus Entrepreneur security system. I need to
reprogram the master code because the previous owner failed to leave
it. I was not able to find a definitive answer for reprogramming the
master code in other posts.
Could someone please detail the steps for me to reprogram the master
code so I can actually use my alarm.
Thanks.
AlarmReview
>I need to reprogram the master code
>because the previous owner failed to
>leave it. I was not able to find a definitive
>answer for reprogramming the master
>code in other posts.
>
>Could someone please detail the steps
>for me to reprogram the master code so
>I can actually use my alarm.
First step is to determine the true ownership of the system. It's possible
that ADT may be the legal owners. If you cannot determine the ownership
through the previous homeowner's paperwork, a call to ADT will get the answer.
If ADT say's you own it, simple. If they say they own it, request a copy of
the "lease" paperwork for verification.
If they own it, inquire about an out right purchase from them contingent on
them providing you with all access codes. I've found that ADT has been
accepting this. Now, that still places the financial burden on you and
relieved the previous homeowner from the responsibility of providing a free and
clear alarm system, but at least you have a system. Depending on what the cost
will be, you need to balance it versus the cost of obtaining a new system
directly.
If ADT says you own it, your burden is still with the previous homeowner to
provide the codes at no charge. ADT can reprogram the system for you and
provide all the codes, but they will charge you for that service since you're
not a current client.
It's an often assumed misconception that the installing alarmco is responsible
for providing a working system when a home is sold. The reality is, it's the
responsibility of the buyer and seller to ensure the alarm is what the seller
claims and the buyer thought. Even if the panel is locked out, the seller (if
they are selling the system as an owned system) was responsible for delivering
a working and programmable system to you. You as the buyer, was responsible
for inspecting the system to ensure it conformed to your requirements.
So, where do you go from here? First, contact ADT. You'll never know what
they can and can't do for you until you call and ask. Don't assume a
particular answer from them, get it straight from the horses mouth. Second,
call around to other alarm companies (many good ones post on his NG), explain
the situation, making sure you let them know that you want full access to your
system and plan on not using their monitoring service. This will weed out
those that won't deal with you unless you accept monitoring. Finally, you will
have to accept the fact that this may cost you some money to solve. If you
were under the impression the alarm system was privately owned and fully usable
by you, you may have a claim against the previous owner if they misled you.
However, since you never had it inspected for functionality and programing
ability, it falls into the "as-is" clause in most residential sales.
Although it really doesn't help you this time around, keep this lesson in mind
(pass it along to others) and make sure you treat the alarm as you would the
furnace, roofing, windows, etc.
Rob-
Security Review Group
The Security Review Group provides private independent security consulting and
is not affiliated with any selling, installing, servicing, or monitoring
company.
Mark Leuck
"Anthony" <ama...@san.rr.com> wrote in message
news:3e86d735.03072...@posting.google.com...
Anthony Massa
I do own the system. I have the original paper work on that.
I tried to get the code from the previous owners, however, they say they
never armed the system and never used any codes. Therefore, they don't have
one to give me. I agree with what you are saying below - it is pretty
irresponsible for the previous owners to do this. Especially considering
the high price I need to pay simply to have someone punch in a few numbers
on the panel.
That is the reason for my post. I want to see if there is some standard
code that I can use to put in a new master code.
I have already contacted ADT and they want $115 per half hour of work to
send a technician out to my house. That is pretty much out of the question
for me. Too high to get something so simple done.
--Anthony
"AlarmReview" <alarm...@aol.com> wrote in message
news:20030722164856...@mb-m04.aol.com...
Anthony Massa
additional money - this system should suffice.
Hopefully there are some standard codes or some standard programming mode I
can use to put in a new master code.
Thanks.
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:6miTa.119369$N7.16812@sccrnsc03...
Frank Olson
price to pay... However... If there are "gaps" (doors and windows that are
unprotected, smoke/fire detectors, etc.) you should consider spending a few
more dollars to get them looked after...
--
Frank E. Olson
http://www.alt-security-alarms.com
Free listings for qualified industry professionals, dealers & suppliers.
Please visit the unofficial web site to view FAQ and participant
information.
"Anthony Massa" <ama...@san.rr.com> wrote in message
news:sQnTa.1910$Vp.2...@twister.socal.rr.com...
Cat Burglar
> I have already contacted ADT and they want $115 per half hour of work to
> send a technician out to my house. That is pretty much out of the
question
> for me. Too high to get something so simple done.
>
> --Anthony
>
Why is it not done yet since it is "so simple done" ? How much do you think
they should be charging you for such a simple job ? Are you willing to drive
over to their office to pick up their technician and bring him home, then
drop him off at the office when he's done with your simple job ? Is your
time worth anything at all ?
What's wrong with human being nowadays ? We pirate software, we copy movies,
we share MP3s, etc. etc. don't we all want everything for free.
RICK WOOLDRIDGE
RICK
Anthony <ama...@san.rr.com> wrote in message
news:3e86d735.03072...@posting.google.com...
Mark Leuck
"Anthony Massa" <ama...@san.rr.com> wrote in message
news:DRnTa.1911$Vp.2...@twister.socal.rr.com...
Cat Burglar
Junk it and get something made within the last 2 years.
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:cOpTa.111927$wk6....@rwcrnsc52.ops.asp.att.net...
me
> Thanks for the response.
>
> I do own the system. I have the original paper work on that.
>
> I tried to get the code from the previous owners, however, they say they
> never armed the system and never used any codes. Therefore, they don't
have
> one to give me. I agree with what you are saying below - it is pretty
> irresponsible for the previous owners to do this. Especially considering
> the high price I need to pay simply to have someone punch in a few numbers
> on the panel.
>
> That is the reason for my post. I want to see if there is some standard
> code that I can use to put in a new master code.
>
> I have already contacted ADT and they want $115 per half hour of work to
> send a technician out to my house. That is pretty much out of the
question
> for me. Too high to get something so simple done.
>
> --Anthony
If the master code was originally programmed as "changeable", you must have
the original master code to program a new one via user programming.
Otherwise, it will need to be reprogrammed via "installer" programming,
which only an alarm installer can access.
thesatguy
Otherwise you can't change it.
"Anthony" <ama...@san.rr.com> wrote in message
news:3e86d735.03072...@posting.google.com...
Nunya Bizness
protecting your home. Safety first.
Subject: Re: ADT Safewatch Plus Entrepreneur Reset Master Code
From: "Anthony Massa" ama...@san.rr.com
Date: 7/23/03 12:06 AM Eastern Daylight Time
Message-id: <DRnTa.1911$Vp.2...@twister.socal.rr.com>
Mark Leuck
"Nunya Bizness" <tjf...@aol.comTURPER> wrote in message
news:20030723033332...@mb-m10.aol.com...
Cat Burglar
anymore. They will stop the billing, but they won't bother to come around
and disconnect the actually cable for a few months.
"Mark Leuck" <m..leuck@comcast.net> wrote in message
news:9mvTa.125080$N7.18491@sccrnsc03...
Alarminex
tjf...@aol.comTURPER (Nunya Bizness) writes:
>Subject: Re: ADT Safewatch Plus Entrepreneur Reset Master Code
>From: tjf...@aol.comTURPER (Nunya Bizness)
>Date: 23 Jul 2003 07:33:32 GMT
>
>If money is tight then cancel your CableTv, and spend the money on better
>protecting your home. Safety first.
>
Yeh. I always think that too. How come cable TV is more important than a
working viable security and fire alarm system?
>
>
Jim
(Email accepted only upon request.)
Jim Rojas
the "idiot box"... :)
Jim Rojas
"Alarminex" <alar...@aol.comQzap> wrote in message
news:20030723123311...@mb-m03.aol.com...
Marc Mazzarese
>I HAVE AN ADT SAFEWATCH PRO 2000 WITH THE SAME PROBLEM
THEN YOU GET THE SAME ANSWER. :-)
Marc Mazzarese
ABC Alarm Holdings
Aquisitions
Frank Olson
"Jim Rojas" <jro...@tech-man.com> wrote in message
news:BezTa.15124$Qe5....@nwrddc03.gnilink.net...
Ejm01
you own your system the alarm company cannot deny you access to the system, and
in addition, unless your contract stipulates otherwise, they cannot charge you
to default the panel. It's the same as buying a car and the seller refuses to
give you the keys.
However, your best bet is to upgrade your system. Check with the group - Some
of them offer do-it-yourself panels and will gladly walk you through the change
out and programing. This way you will have complete control of your system.
As for paying for something simple, most of us had to spend several years
working for companies that paid just about nothing, attended CEU classes, and
put up with a bunch of arrogant idiots just to learn those simple tricks. On
one of my service calls yesterday, I shut the kids bedroom window to clear the
panel. Simple, but damnit I knew to shut the window.
This message is coming to you from sunny South Padre Island, Texas
AlarmTech System
Corpus Christi, TX
AlarmReview
>I tried to get the code from the previous
>owners, however, they say they never
>armed the system and never used any
>codes. Therefore, they don't have one to
>give me. I agree with what you are
>saying below - it is pretty irresponsible
>for the previous owners to do this.
>Especially considering the high price I
>need to pay simply to have someone
>punch in a few numbers on the panel.
In all due respect, the fault is yours for not having the functionality and
programing ability of the alarm system inspected when you purchased your home.
If your assumption was that the system was usable, you should have had your
home inspector check the system for operation, functionality, and programming
ability. This way, if there was an issue, the inspection company would have
been responsibly.
>I have already contacted ADT and they
>want $115 per half hour of work to send a
>technician out to my house. That is
>pretty much out of the question for me.
>Too high to get something so simple
>done.
Considering you're not even a customer of theirs, that's not a bad price. The
last monitoring customer of that system probably would have gotten it for less.
As for the high price, ask your self this: "how much value do you place on an
hour of your time?" Now, how much time have you spent so far, and how much
more time do you think you have to spent to get this resolved? Did it cost you
more than $115 in your time?
There isn't a simple solution, after-the-fact. Maybe someone can tell you how
to access your programing, but most likely, you'll simply have to accept that
ADT, or some other company, will probably have to come and default the system
for you. Regardless if it's ADT or someone else, make sure they give you all
the codes and a programming and user's manual for the system.
Marc Mazzarese
>If they can put games on my cell phone, why not a LCD keypad??? :-)))
you can surf the net supposedly with the Ademco Symphony keypads.
Mark Leuck
"Marc Mazzarese" <marc...@aol.com> wrote in message
news:20030723201657...@mb-m05.aol.com...
Alarminex
(Ejm01) writes:
>Subject: Re: ADT Safewatch Plus Entrepreneur Reset Master Code
>From: ej...@aol.com (Ejm01)
>Date: 23 Jul 2003 21:02:54 GMT
>
>There have been several lawsuits published lately that basically stated that
if
>you own your system the alarm company cannot deny you access to the
>system,and in addition, unless your contract stipulates otherwise, they cannot
>charge you to default the panel. It's the same as buying a car and the seller
>refuses to give you the keys.
Do you have a souce for those lawsuits?
Keep in mind that just because a lawsuit is won, doesn't mean that it now is a
law. It's just that now a precident has been set that can be referred to in the
event another lawsuit occurs.
Also keep in mind that If a contract can stipulate that they can charge for
defaulting a panel it can also state that the client cannot have access to the
dealer code until after the central station programing is defaulted to factory.
<snip>
Alarminex
<jro...@tech-man.com> writes:
>Subject: Re: ADT Safewatch Plus Entrepreneur Reset Master Code
>From: "Jim Rojas" <jro...@tech-man.com>
>Date: Wed, 23 Jul 2003 17:04:33 GMT
>
>Starring at a keypad for 1-3 hours at a time isn't quite as entertainment as
>the "idiot box"... :)
>
I beg to differ with you. I think it is every *bit* as entertaining.
JoeRaisin
"Anthony Massa" <ama...@san.rr.com> wrote in message
news:DRnTa.1911$Vp.2...@twister.socal.rr.com...
> I understand what you are saying. But I am hoping to avoid putting in any
> additional money - this system should suffice.
>
> Hopefully there are some standard codes or some standard programming mode
I
> can use to put in a new master code.
There are standard codes that come defaulted in the systems. But most (if
not all) companies change them when they install the systems. Since these
changes are not uniformly done nad each office generally has its own process
there is no way to tell you what your code would be.
Sorry
Anthony
anyone with expertise in this area. It was more of a comment about
paying such a high price ($115 per half hour) to spend only a few
moments correcting something that I feel (just my opinion) should be
corrected by the company since it is there equipment.
I agree that the expertise is what the high price is for. Sorry.
I was looking for a way that I could obtain a portion of that
expertise to reset the master code in a less expensive way than paying
one of their technicians. It's clear from talking to them on the
phone that they have the ability to do this (possibly remotely),
however, they don't want to do it unless I pay them. Business is
business. However, I guess I also have the option to not use them!
Any technical comments on how things I can try are much appreciated.
ej...@aol.com (Ejm01) wrote in message news:<20030723170254...@mb-m29.aol.com>...
AlarmReview
>I feel (just my opinion) should be
>corrected by the company since it is
>there equipment.
Ooops, My mistake. I thought you said you owned the equipment. If they own
the equipment, they don't have to make it local nor provide any codes.
>However, I guess I also have the option to
>not use them!
If they own the equipment you have no options other than having them remove the
equipment. You shouldn't be messing with it.
>Any technical comments on how things I
>can try are much appreciated.
Pick up the phone, call ADT, tell them you will pay to buy the system and make
it local or ask them to remove it. About as technical as it gets.
Rob-
me
SS
that is already there...
they will try to sign u up or walk away if the system was installed by a ADT
DEALER...both will not give you support until u sign -up .
whats bad about this group is, they very seldom answer a question with
straight answer... any local alram company will re-program your system for a
modest fee...
$115.00 is a fair price here in So Calif...you can also buy a new panel from
the many people here on this group...R-Bass,J,Rojas..etc..
good-luck
"me" <meo...@narcissicm.net> wrote in message
news:aA1Ua.25394$BM.81...@newssrv26.news.prodigy.com...
me
original contract to prove this.
"SS" <s...@sss.com> wrote in message
news:ys3Ua.20702$Mc.15...@newsread1.prod.itd.earthlink.net...
Anthony
equipment is that it has their name on it. They built it (I know they
might have just tagged it with their name, but my point is that it is
their product that I purchased).
However, they have the information that I need to enable me to use
their equipment that I own. Clearly from talking to them on the phone
they can do this over the phone or tell me how to do it. They are
holding me hostage in a way. It doesn't reflect well on their
business in my opinion.
I mean if they aren't willing to share a little advice over the phone,
do they really think I want to sign a monitoring contract with them.
"me" <meo...@narcissicm.net> wrote in message news:<4k4Ua.25430$BM.81...@newssrv26.news.prodigy.com>...
AlarmReview
>Right. I own the equipment. My
>statement about it being their equipment
>is that it has their name on it.
You own it, it's yours. Their name on it is meaningless. The issue is they
were the seller of the system AND the last servicing company who had control
over the codes. That's the issue, not the name that's one it.
>However, they have the information that I
>need to enable me to use their equipment
>that I own.
Now that seems to be the main point.
There's a few things you needed to do to be in the right and there are some
things they needed to do for them to be in the wrong. So if you can answer a
few questions, it'll give a clearer picture of your exact situation.
1. Are you the original purchaser of the system from ADT?
2. Have you completed the required monitoring contract?
3. If you have completed the required contract, did you ask ADT to turn over
control of the system to you at the end of the contract?
4. If you didn't ask for control at the end of the contract, how long has it
been since you terminated monitoring?
5. If you did ask for control of your system, did they refuse?
6. Are they willing to provide this service for a fee?
7. Did you refuse the service because of the fee?
8. What state are you in?
>Clearly from talking to them on the phone
>they can do this over the phone or tell
>me how to do it.
Sure, but they won't and that's their right. One of the reasons that some
companies won't give you the code is because if you knew the code, you may find
the pattern in deciphering why that number was used. Let's face it, one of the
strength of national companies is the ability to shuffle technical resources
around as needed. Take the Washington electrical licensing situation. Do you
thing companies like ADT or Brinks were concerned? No because even before the
law became official, ADT had begun notifying their techs in other states, who
met the new licensing criteria, that they could transfer and ADT will provide
financial incentives and assist in relocating them if they wanted. Brinks
probably did the same thing. It was an almost seamless transition. But do you
think it would had been so smooth if the lockout, installers, or whatever codes
they used wasn't something that the techs would know without a hassle? As much
as it may sound strange, but security is the very reason some do not ever give
out the codes to an end user.
>They are holding me hostage in a way.
They are only holding you hostage if they are refusing to help. If they are
willing to reprogram the system, provide you the codes or default the panel
even if it's for a fee, no hostage situation is involved.
Rob-
me
anything wrong here- the previous homeowner did something wrong by not
giving you the code. If you had the master code, you could easily change the
code. Otherwise, it's a standard service call for an alarm company to reset
the code for you.
BTW- Alarm companies don't usually keep the master code on file, which is
the code you need. So they would have to reprogram it in any case- they
can't give you the master code over the phone, because they don't have it.
The homeowner is responsible for keeping track of the master and secondary
user codes. The only "code" the alarm company has is the installer's code,
which they aren't going to provide you.
Now, if you hire them to reprogram it, and tell them you want the
installer's code so you can make your own programming changes later on, they
will do that- but only if they aren't monitoring it for you. There are
serious liability issues involved with a customer changing the programming
and possibly making a system non-functional, so unless you go with a DIY
company who is willing to accept these risks, you won't find any major alarm
company who is willing to let an end user into programming on a monitored
system, and no alarm company with any credibility is going to give out an
installer code that they've programmed.
Mark Leuck
"Anthony" <ajm...@yahoo.com> wrote in message
news:96b4eaf7.0307...@posting.google.com...
> Right. I own the equipment. My statement about it being their
> equipment is that it has their name on it. They built it (I know they
> might have just tagged it with their name, but my point is that it is
> their product that I purchased).
>
> However, they have the information that I need to enable me to use
> their equipment that I own. Clearly from talking to them on the phone
> they can do this over the phone or tell me how to do it. They are
> holding me hostage in a way. It doesn't reflect well on their
> business in my opinion.
They are not holding you hostage in any way, the equipment is yours but you
are not a customer of ADT's therefore they do not owe you anything
> I mean if they aren't willing to share a little advice over the phone,
> do they really think I want to sign a monitoring contract with them.
I would do the same thing, I would not place myself in a state of liability
walking someone who wasn't my customer through programming.
Spend a little money and replace the panel
Nathaniel Lind (New)
merely an "advanced Consumer/Alarm enthusiast) you can enter a code like
[1] [2] [3] [4] or [1] [2] [3] [4] [1] to access the system. Also, if
available, consult the owner's manual.
"thesatguy" <thes...@dishtesting.info> wrote in message
news:IGqTa.89172$XV.57...@twister.austin.rr.com...
me
to access programming. The jig is up, boys- time to try 2 3 4 5 instead.
"Nathaniel Lind (New)" <nkl...@smig.net> wrote in message
news:60TUa.608$m3.2...@news7.onvoy.net...