US-CA-Corona desktop, helpdesk, tech - FullTime - 41-50 KperYear
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Name: John Beecher
Address: 1733 Merrywood Ln.
City State, Zip: Corona CA, 92882
Country: United States
Phone: 909-272-4884
Email: mailto:j-be...@mediaone.net
Type
of work: FullTime
Site Preference: Onsite or Offsite
Availability: Immediately
Salary Requirements: 41-50,000 per year
Citizen Status: US
Education: Technical School/Military
Relocation
Choices:
California
Objective:
I'm looking for a position with a stable company, That has values such as my own, where I can expand my knowledge and work in a friendly and
fun atmosphere.
Resume:
JOHN CLIFFORD BEECHER
1733 Merrywood Lane Corona, CA 92882
Residence: (909) 272-4885 Cell Ph: (909) 376-7030
E-mail: j-be...@mediaone.net
TECHNICAL/CUSTOMER
SUPPORT & FIELD SERVICE CAREER SUMMARY
Over twenty years' experience providing technical/customer and field service support
world wide for leading computer manufacturers.
Excellent in diagnosing complex problems, identifying causes, and installing successful fixes.
Excellent communication skills enhance effectiveness as team member and in establishing
Rapport with diverse customers.
I’m results oriented, fast learner and a strong team player.
Industry Knowledge & Technical Expertise
Mainframes, Teradata DBC/1012 Database
Computer, Hitachi Data Systems Disk & Tape
Subsystems, Cygnet: Optical Storage Subsystems, Exabyte: Tape Drives & Libraries. NSC Pos
terminals, PCB Manufacturing, Raid Technology,
SCSI Interface, PC’s (IBM, Compaq, Dell, Etc), Laptops, Mac’s, HP Printers, Image setters, copiers, Microsoft networks, tcp/ip, ipx/spx
Good working knowledge of UNIX,, Dos and
Windows 3x , 95, 98, NT, 2000, MS Office 97,
2000 suite (word, excel, powerpoint, outlook, exchange, access), PCanywhere, Carbon Copy,
Anti Virus, Ghost. Ociliscopes, Dvm's,
Vom's, Logic analysers
PROFESSIONAL AFFILIATIONS
Siemens Business Services 08/01-Present Sr.Customer Engineer; I Was part of Verizon Wireless’s W2K rollout in all of their
retail stores.
My project now is working with Wells Fargo Bank with their W2k rollout.
Adecco Technical 01/01- 04/01 Technical support. I was contracted out to Washington
Mutual
bank for the purpose of assisting their instructors that were giving classes to their loan officers on
the new software package called OPTIS Select. My roll was to assist
the instructors, help students navigate through the software and for any technical problems that arose. The class was using Dell Laptops running NT4.0
The Press Enterprise
NewsPaper 06/97-09/00 Systems Engineer/Helpdesk. Responsible for handling internal and external customer concerns and / or problems, which included support and repair of all of
the companies pc's, printers, scanners, networks, and phone systems.
I built, configured, loaded OS's, did installs, did software upgrades and trouble shot problems to
component
levels on Pc's (Compaq, IBM, Dell, Etc.), Laptops, Mac's. I installed and supported HP printers, and Microsoft networks for 600+ local and remote users on Windows 95, 98, NT Workstations
and Servers.
AT&T Global Information Solutions (formerly NCR) 11/91-06/97 Help Desk Customer Support
Representative. Responsible for first and second line help desk support
calls for both software and hardware via e-mail, fax or phone, logging and tracking all calls and trouble tickets until resolution.
Taught classes that included customer support
skills and product knowledge
Reviewed change control requests from field to effectively support customer upgrades/changes
by field engineers with minimum down time
Provided
customer service that included rapid problem identification and support
Technical support liaison between manufacturing and customers for problem resolution.
Created, published
and distributed technical alerts and technical tips to the field
Duplicate customer hardware problems and working with engineering developed fixes
Travel to customer sites both
domestic and internationally for installs, upgrades and support
purposes.
Use remote dial up capabilities to diagnose and repair problems
Teradata Corporation 4/90-11/91
Help Desk National Support Center
Responsible for world-wide second level hardware technical help desk support for the
CYGNET Optical Storage processor and DBC/1012 (which is
a parallel database processor).
Liaison with manufacturers and the field for problem resolution for the DBC/1012 and
CYGNET Optical Storage Subsystems
Track hardware problems,
site audits, administer (FCO’s) engineering changes
Hitachi Data Systems 10/78-10/89 Senior Field Engineer
Responsible for providing field support for six major industries
including 30+ accounts and provided the following:
Hardware Technical Support for CPU tape and disk drives throughout the United States
Maintenance and service calls for STC,
IBM, Telex, Sequent, and Magnuson equipment
Diagnosed complex problems, identified causes and installed fixes
Plan installs, upgrades and engineering changes
Supervised 6 associate
field engineers
EDUCATION & RELATED TRAINING:
Computer Technology Degree (AA) Control Data Institute - Anaheim, CA
Computer Technology - Orange Coast College - Costa Mesa,
CA
HelpDesk 2000 Certified – Support Technologies
Salary: Open
Specific Skills:
User21359
+++ Online Work At Home +++
+++ We Are a Division of: USA Home Employment +++
Subj: Home Employment
Date: Start on or before: 2/12/02
Pay: $350.00 to $700.00 Weekly
All Openings Are: Salary
Online Jobs (U.S. & Canada)
( Online - At - Home )
Must Have Access To The Internet.
And Have Fax/Modem, along with
486 Home Computer.
Some Office Experience - Helpful
Full Time And Part Time Employment.
Permanent Employment .
Please E-mail for more Info. on the
Positions: (Online Internet Order Taker)
(Web Master) &
(T.S.T.)
E-Mail at: Work...@aol.com
-------- > Add On's ------- >
+ Entry Level Internet Order Taker
+ Computer Sales
+ Web Developer
+ Computer Operator
+ Administrative -Online
Or Send for your application and Contract today by sending: A Self Addressed
Stamped Envelope
( for full Package. )
Send To:
Quantum Tech @ Home -
(Computer Division)
1801 E. Wheeler Rd. Suite # 7
Seffner , Fl. 33584-5521
Do It today - And I will have you Working in about 7 to 10 days.
We have (17) - New openings Through-out The U.S. & Canada.
Ask about our other: Computer / Administrative/
Professional Jobs Available.
-------------> We also have Entry Level Positions.
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(Our Phone: 813 657-8430)
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