Is anyone having problems with ELN's usenet server?

[a...@zimage.com]

It started at late night (PDT) on April 30th, 2017. I cannot log in.

Thank you in advance. :)

[Gary Woods]

a...@zimage.com wrote:

>It started at late night (PDT) on April 30th, 2017. I cannot log in.
>

yes; when I sent a complaint via chat, they escalated it, told me it was
fixed, told me they were working on it...;.;
This is being sent by news.west.earthlink.net; first logon I've gotten
since the 30th. news.east still refusing me; didn't try
news.earthlink.net.
I wonder what _really_ happened...



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[Ant]

Gary Woods <garyu...@earthlink.net> wrote:
> a...@zimage.com wrote:

> >It started at late night (PDT) on April 30th, 2017. I cannot log in.
> >
> yes; when I sent a complaint via chat, they escalated it, told me it was
> fixed, told me they were working on it...;.;
> This is being sent by news.west.earthlink.net; first logon I've gotten
> since the 30th. news.east still refusing me; didn't try
> news.earthlink.net.
> I wonder what _really_ happened...

Finally, it works again with nntp.earthlink.net server. I also told them
in chat with Michael J. He escalated it. EarthLink's Shine called and
sca_esc...@corp.earthlink.net e-mailed me that it was fixed as of
this morning at 10:46 AM PDT, but it wasn't until now. I wonder if ELN
forgot to pay GigaNews. :P
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[Andy]

Hi yes i had the same problem neither server east or west would allow me to
log in.
3 online chats 3 phone rep chats later the last online chat tech i talked to
actually did his job and checked with the server level team and my problem
they said was because
I updated my credit card information for my account .
I had no choice the bank that issues the card i pay for my account with was
bought by capital one.
the only person who could actually tell me what the problem was was the 3rd
online chat tech i talked to.
It has something to do with some restriction that EarthLink has on its news
servers that they don't offer or allow news group access to new accounts
only existing accounts such as mine been with the company since 1996 when it
came to my state.
I even talked to a tech support floor manager and got the same story and
that i needed to wait up to 72 business hours for them to correct it.
Did any of you change or update youre credit card information and have the
same problem?


--
AL'S COMPUTERS
<a...@zimage.com> wrote in message
news:64537299-13ae-4a76...@googlegroups.com...

[Andy]

Hi yes i had the same problem neither server east or west would allow me to
log in.
3 online chats 3 phone rep chats later the last online chat tech i talked to
actually did his job and checked with the server level team and my problem
they said was because
I updated my credit card information for my account .
I had no choice the bank that issues the card i pay for my account with was
bought by capital one.
the only person who could actually tell me what the problem was was the 3rd
online chat tech i talked to.
It has something to do with some restriction that EarthLink has on its news
servers that they don't offer or allow news group access to new accounts
only existing accounts such as mine been with the company since 1996 when it
came to my state.
I even talked to a tech support floor manager and got the same story and
that i needed to wait up to 72 business hours for them to correct it.
Did any of you change or update youre credit card information and have the
same problem?


--
AL'S COMPUTERS

--
AL'S COMPUTERS
"Gary Woods" <garyu...@earthlink.net> wrote in message
news:k36ngc9ge22dqnfve...@4ax.com...

[Andy]

Hi yes i had the same problem neither server east or west would allow me to
log in.
3 online chats 3 phone rep chats later the last online chat tech i talked to
actually did his job and checked with the server level team and my problem
they said was because
I updated my credit card information for my account .
I had no choice the bank that issues the card i pay for my account with was
bought by capital one.
the only person who could actually tell me what the problem was was the 3rd
online chat tech i talked to.
It has something to do with some restriction that EarthLink has on its news
servers that they don't offer or allow news group access to new accounts
only existing accounts such as mine been with the company since 1996 when it
came to my state.
I even talked to a tech support floor manager and got the same story and
that i needed to wait up to 72 business hours for them to correct it.
Did any of you change or update youre credit card information and have the
same problem?


--
AL'S COMPUTERS

--
AL'S COMPUTERS

"Ant" <ANT...@zimage.com> wrote in message
news:ZdSdnWCbzLWjdJbE...@earthlink.com...