Is this a common Comcast issue?
Thanks guys,
Jeff
--
Jeffry Wisnia
(W1BSV + Brass Rat '57 EE)
The speed of light is 1.8*10e12 furlongs per fortnight.
This is a phenomena of voice over IP: you hung up before the final
packet from the other end arrived, even if it was 'empty', so you
get one "ringy dingy".
This happens to me regularly if I hang up just as the other end gets
picked up by an answering machine!
Do you hang up your handset? That probably takes just enough time so
you will not see this happen. I DO hang up too quickly.
Other implementations, like Skype, handle the "problem" so it could be
unique to Comcast, or to some of its customers ;-)
>
> I've noticed that occasionally right after hanging up at the
> conclusion of an incoming phone call we get one ring of our phone.
> If we pick up the phone there's no one there.
>
> Is this a common Comcast issue?
>
> Thanks guys,
I had this happen yesterday, as you describe. I had a second call
come in while I was on the phone. I got one ring when I hung up on
the first call, but I could not answer the second one. The CID
showed another call on the phone, but not on the TV. The second call
went to Comcast voice mail, so it was some sort of race condition.
--
Paul
>I had this happen yesterday, as you describe. I had a second call
>come in while I was on the phone. I got one ring when I hung up on
>the first call, but I could not answer the second one. The CID
>showed another call on the phone, but not on the TV. The second call
>went to Comcast voice mail, so it was some sort of race condition.
Alas, call waiting doesn't work the same as on a genuine POTS line. If
you have call waiting on a POTS line and choose to terminate one call
to take the other call (even if you've switched back and forth between
the calls), holding down the switchhook for two seconds terminates one
call and causes the phone to ring, reminding you that the call is on hold.
With Comcast caller ID, you cannot terminate either call individually,
relying entire on the party on the other end to terminate the call while
Comcast equipment (I cannot call it a switch!) notices that the other
party has rung off. All you can do is switch back and forth, or hang up
terminating both calls.
The other call was on hold when you hung up which means that Comcast
equipment treats your line as open for a couple of seconds, hence the
possibility of a ring of a call that you cannot possibly answer.
>I've noticed that occasionally right after hanging up at the conclusion
>of an incoming phone call we get one ring of our phone. If we pick up
>the phone there's no one there.
>Is this a common Comcast issue?
It's a three-way calling thing, actually, that could even occur on
POTS. Comcast includes this feature by default and will not turn it
off even upon request. So if you hang up before the other party, the
call is briefly put on hold as if you were flashing the switchhook
to initiate calling the second party you are about to add into the
conversation. Holding down the switchhook for at least two seconds
positively terminates the call without putting it on hold During that
two seconds, it's possible to hear a ring because your line is still open.
Unless you hear phantom rings for longer than two seconds, well,
it's a "feature". If it's longer than two seconds, something is keeping
your line open unexpectedly and you have a repair issue.
Were you making a call and then switched to answer an incoming call via call
waiting? The other call may have stayed on until you hung up and then rung
you back. It used to work that way for me in many cases [especially when
calling automated services] when I had QWest telephone. I had CDV for a
short time; perhaps 3 or 4 months and I never experienced the issue that you
describe.
--
Thomas T. Veldhouse
Religion is a crutch, but that's okay... humanity is a cripple.