Comcast FREE speed upgrade

[rod blagojevich]

Chicago area has just received a FREE humongous speed upgrade, went from
50/10 to 105/20.

Did I mention the upgrade was FREE?

[VanguardLH]

For you to know there was an upgrade, did you get an e-mail from Comcast
announcing the upgrade? To get the upgrade, did you have to reset or
power cycle the cable modem?

[Dave Stone]

FWIW, I had to power cycle my Zoom 5341J.

I'm subscribed to the Blast package and speedtest.net now shows 55/11

[VanguardLH]

Dave Stone wrote:

> VanguardLH wrote:
>
>> rod blagojevich wrote:
>>
>>> Chicago area has just received a FREE humongous speed upgrade, went from
>>> 50/10 to 105/20.
>>

>> For you to know there was an upgrade, did you get an e-mail from Comcast
>> announcing the upgrade? To get the upgrade, did you have to reset or
>> power cycle the cable modem?
>
> FWIW, I had to power cycle my Zoom 5341J.
> I'm subscribed to the Blast package and speedtest.net now shows 55/11

Darn. I hear about these speed boosts (to the Extreme level from the
Blast level) but all those users were already at the Blast level. We're
still back on the Performance service tier. Guess we won't get a boost.

[Seth Goodman]

In article <kh4jc6$mo3$1...@news.albasani.net>, V...@nguard.LH wrote:

> Darn. I hear about these speed boosts (to the Extreme level from the
> Blast level) but all those users were already at the Blast level. We're
> still back on the Performance service tier. Guess we won't get a boost.

What's your current speed for Performance? I recently got raised from
15/2 to 20/4, though I understand some people already had that.

My email from Comcast stated:

"Great news! We've increased your Internet speed!

Now the download speed on your Performance Internet service is up to 33%
faster with speeds up to 20 Mbps and we have doubled your upload speeds
up to 4 Mbps."

Speed increase was there as soon as I rebooted my eMTA (confirmed by
shaperprobe).

--
Seth Goodman

[VanguardLH]

The last boost we got was sometime over 2 years ago. I don't have the
e-mail when Comcast mentioned the speed boost back then (my e-mails go
back 5 years) so maybe I read it using their webmail client and deleted
it before it got downloaded to my e-mail client.

Is there anywhere that the speed boost rollout is being tracked (so
someone could tell if it happened in our area, when, and the speed boost
speed)? I did find:

Comcast Begins Rollout Of Extreme 50 Mbps High-Speed Internet Service
http://www.comcast.com/About/PressRelease/PressReleaseDetail.ashx?PRID=814&SCRedirect=true
which said:

Performance tier customers will benefit from doubled downstream and
upstream speeds, offering up to 12 Mbps and 2 Mbps, respectively.

Well, we got that a long time ago. That article is dated October 2008.
I remember from a tech call awhile back that they said our downstream
speed was 12 Mbps. If there's been another speed boost since then, I
don't know about it.

From comcast.com:
Performance (Internet service tier)
"Get download speeds up to 20 Mbps and upload speeds up to 4 Mbps with
PowerBoost"

I don't get those speeds, of course, because they're massaging the
actual transfer speed by using PowerBoost to peak out that value and
they use "up to" marketingspeak.

Current speed testing shows:

http://speedtest.comcast.net/ (on Comcast's network)
Downstream: 14.18 Mbps (17.1 Mbps peak)
Upstream: 2.80 Mbps (2.81 Mbps peak)

Speedtest.net (through Comcast's network to the outside cyberworld)
Downstream: 13.15 Mbps
Upstream: 2.80 Mbps

I hear rumors that Comcast is rolling out another speed boost coming
March for Blast and Extreme service tiers and in May for the Performance
service tier. From reports in the broadbandreports forums, looks like
PowerBoost is gone (shaperprobe isn't reporting any shaping for those
upgraded users):

http://stopthecap.com/2013/02/14/comcast-preparing-to-boost-broadband-speeds-nationwide-powerboost-slowly-decommissioned/

From Rod's post, looks like Comcast has started this new speed boost
rollout.

Before we had Comcast Voice, I could power cycle the cable modem. Now
with Comcast Voice and the built-in battery in the replacement cable
modem, I'm not sure just how you reboot that one (without causing a
problem with the digital phone service, like maybe having to reprovision
the cable modem for it to validate for use with their VOIP service).
How do I "cycle" a cable modem with a battery to get it automatically
reprovisioned if and when we get another speed boost without screwing up
the phone service?

[Seth Goodman]

In article <kh57qn$bt$1...@news.albasani.net>, V...@nguard.LH wrote:

> Now
> with Comcast Voice and the built-in battery in the replacement cable
> modem, I'm not sure just how you reboot that one (without causing a
> problem with the digital phone service, like maybe having to reprovision
> the cable modem for it to validate for use with their VOIP service).
> How do I "cycle" a cable modem with a battery to get it automatically
> reprovisioned if and when we get another speed boost without screwing up
> the phone service?

Follow the instructions here to reset your eMTA:

http://customer.comcast.com/help-and-support/internet/power-cycling-
your-modem/

You will lose your phone service as well as your Internet connection
while the eMTA reboots. Full reboot takes about two minutes for my Arris
TM722G. Internet gets restored first, followed by phone service.

I like to reboot about once a month, just on general principle. Never
had a problem.


--
Seth Goodman

[rod blagojevich]

On 3/4/2013 11:35 PM, VanguardLH wrote:

> rod blagojevich wrote:
>
>> Chicago area has just received a FREE humongous speed upgrade, went from
>> 50/10 to 105/20.
>>
>> Did I mention the upgrade was FREE?
>
> For you to know there was an upgrade, did you get an e-mail from Comcast
> announcing the upgrade?

No email.

> To get the upgrade, did you have to reset or
> power cycle the cable modem?
>

Power cycle.

BBR has more info today:

http://www.broadbandreports.com/shownews/Insider-Gives-Us-Comcasts-March-Speed-Upgrade-Schedule-123387

[VanguardLH]

rod blagojevich wrote:

> Power cycle.
>
> BBR has more info today:
> http://www.broadbandreports.com/shownews/Insider-Gives-Us-Comcasts-March-Speed-Upgrade-Schedule-123387

Looks like I wait until May. I'm at the Performance service tier.

[artie]

In article <kh6lkq$u19$1...@news.albasani.net>, VanguardLH <V...@nguard.LH>
wrote:

>
> http://www.broadbandreports.com/shownews/Insider-Gives-Us-Comcasts-March-Speed-
> Upgrade-Schedule-123387

Still at 20/4 here on the Left Coast (Silicon Valley)

(tested before and after rebooting the cable modem)

--
Namaste--

[nancy pelosi]

I'm feelin the Comcast love now too...55 mbps down and 11 mbps up.

[Avogadro]

Dear Valued Customer,

Great news! We've increased your Internet speed!

Now we have doubled the speed of your Blast!� Internet service, with
download speeds up to 50 Mbps and upload speeds up to 10 Mbps.

What does this mean for you? You now have more speed so everyone can get
online and do more on their devices all at the same time. Stream HD
movies and TV shows, download music and game online � all at faster
speeds. It's just another way we're continuing to keep you connected to
the people and entertainment you care about.

Sincerely,

Comcast

[Dave Stone]

On 3/8/2013 2:09 PM, Avogadro wrote:
> Dear Valued Customer,
>
> Great news! We've increased your Internet speed!
>

> Now we have doubled the speed of your Blast!® Internet service, with download speeds up to 50 Mbps and upload speeds up to 10 Mbps.
>
> What does this mean for you? You now have more speed so everyone can get online and do more on their devices all at the same time. Stream HD movies and TV shows, download music and game online – all at faster speeds. It's just another way we're continuing

> to keep you connected to the people and entertainment you care about.
>
> Sincerely,
>
> Comcast

FWIW, you'll need a DOSCIS 3 modem to get those higher speeds.

http://customer.comcast.com/help-and-support/internet/using-your-own-modem-with-new-speeds

[Barry Margolin]

In article <513a7e81$0$1190$c3e8da3$fdf4...@news.astraweb.com>,

Dave Stone <sto...@canabis.edu> wrote:

> On 3/8/2013 2:09 PM, Avogadro wrote:
> > Dear Valued Customer,
> >
> > Great news! We've increased your Internet speed!
> >
> > Now we have doubled the speed of your Blast!� Internet service, with
> > download speeds up to 50 Mbps and upload speeds up to 10 Mbps.
> >
> > What does this mean for you? You now have more speed so everyone can get
> > online and do more on their devices all at the same time. Stream HD movies
> > and TV shows, download music and game online � all at faster speeds. It's
> > just another way we're continuing
> > to keep you connected to the people and entertainment you care about.
> >
> > Sincerely,
> >
> > Comcast
>
>
> FWIW, you'll need a DOSCIS 3 modem to get those higher speeds.

Hasn't Blast always required a DOCSIS 3 modem?

--
Barry Margolin
Arlington, MA

[Dave Stone]

Yes and you'll also need to subscribe to the Blast package.

[Adam H. Kerman]

You're saying a subscriber has to subscribe to Blast to get Blast?

[Dave Stone]

On 3/9/2013 9:14 AM, Adam H. Kerman wrote:
> Dave Stone <sto...@canabis.edu> wrote:
>> On 3/9/2013 1:09 AM, Barry Margolin wrote:
>>> Dave Stone <sto...@canabis.edu> wrote:
>
>>>> FWIW, you'll need a DOSCIS 3 modem to get those higher speeds.
>
>>> Hasn't Blast always required a DOCSIS 3 modem?
>
>> Yes and you'll also need to subscribe to the Blast package.
>
> You're saying a subscriber has to subscribe to Blast to get Blast?
>

Yes and you'll need a DOSCIS 3 modem also.

[cameo]

On 3/9/2013 6:14 AM, Adam H. Kerman wrote:
> You're saying a subscriber has to subscribe to Blast to get Blast?
>

What a concept!

[Barry Margolin]

In article <khfsl1$3f7$1...@dont-email.me>, cameo <ca...@unreal.invalid>
wrote:

> On 3/9/2013 6:14 AM, Adam H. Kerman wrote:
> > You're saying a subscriber has to subscribe to Blast to get Blast?
> >
> What a concept!

Next you'll be telling me I have to order HBO to get HBO. Damn
monopolies!

[nobody]

"Adam H. Kerman" <a...@chinet.com> wrote in message
news:khfg41$d83$2...@news.albasani.net...

Wow! You're a quick study!

[Brian]

On Sat, 09 Mar 2013 09:33:14 -0500, Dave Stone <sto...@canabis.edu>
wrote:

>Yes and you'll need a DOSCIS 3 modem also.

I got this message today and it sounded like it was necessary to
purchase a new modem. I'm renting one now.

[Henry]

The guy at Comcast told me to purchase a Motorola DOCSIS 3.0 modem from
Amazon.com They sell for $77+ . I got mine and it works like a charm and
I returned the modem I've been renting for $7/mo so in a year I'll have the
new modem paid for. They are upgrading the service in my area, but I haven't
got it yet. Still waiting. They are doing it in phases.

I've only had the modem for about a week and it seems like I download faster
with it than with the Comcast modem even though when I go to
speedtest.comcast.net my speed hasn't increase yet. I still get about 25Mbps.

Hope this helps.

Henry

[Ken Whiton]

*-* On Thu, 28 Mar 2013, at 21:50:33 -0400,
*-* In Article <gps9l8p7rhq4ch43r...@4ax.com>,
*-* Brian wrote
*-* About Re: Comcast FREE speed upgrade

I see in another post you say your current modem is a Motorola
SB5120. That's DOSCIS 2.0, so you'll need a new modem to take
advantage of the new speed, but you can lease or buy, whichever you
prefer. IIRC, when Comcast first rolled out DOSCIS 3 speeds they
required customers who required it to lease their modems, but that's
no longer the case.

Ken Whiton
--
FIDO: 1:132/152
InterNet: kenw...@surfglobal.net.INVAL (remove the obvious to reply)

[Brian]

On Thu, 28 Mar 2013 21:53:42 -0500, Henry <hsk...@comcast.net> wrote:


>The guy at Comcast told me to purchase a Motorola DOCSIS 3.0 modem from
>Amazon.com They sell for $77+ . I got mine and it works like a charm and
>I returned the modem I've been renting for $7/mo so in a year I'll have the
>new modem paid for. They are upgrading the service in my area, but I haven't
>got it yet. Still waiting. They are doing it in phases.
>
>I've only had the modem for about a week and it seems like I download faster
>with it than with the Comcast modem even though when I go to
>speedtest.comcast.net my speed hasn't increase yet. I still get about 25Mbps.
>
>Hope this helps.
>
>Henry

Thanks

[Brian]

On Fri, 29 Mar 2013 05:35:49 -0400, Ken Whiton
<kenw...@surfglobal.net.INVAL> wrote:


> I see in another post you say your current modem is a Motorola
>SB5120. That's DOSCIS 2.0, so you'll need a new modem to take
>advantage of the new speed, but you can lease or buy, whichever you
>prefer. IIRC, when Comcast first rolled out DOSCIS 3 speeds they
>required customers who required it to lease their modems, but that's
>no longer the case.
>
> Ken Whiton

I had seen posts about other areas getting the speed upgrade but when
I got this and it looked like it required a purchase, I was
suspicious.

[Brian]

On Sat, 30 Mar 2013 23:27:16 -0500, Bill <no...@none.invalid> wrote:


>If you already have a DOCSIS 3 cable modem, you're golden and in that case
>no purchase is required. If you have a DOCSIS 2 modem and are paying for
>more speed than it can deliver, a purchase will be required. It's about that
>simple.

I do understand that now but there are so many scams that it is
difficult to know what is real.

[Barry Margolin]

In article <kj3n9...@news1.newsguy.com>,

Ken Whiton <kenw...@surfglobal.net.INVAL> wrote:

> prefer. IIRC, when Comcast first rolled out DOSCIS 3 speeds they
> required customers who required it to lease their modems, but that's
> no longer the case.

That's pretty common when they first roll out a service that depends on
new features. They want to ensure that customers only use modems that
they've tested, to avoid compatibility problems. After a while,
manufacturers usually iron out their differences, and then Comcast
allows customers to buy their own modems off the shelf.

[AnnE]

Hey, Barry, I vas at the Comcast office on Friday to get 3 more of those silly boxes to go to Digital...bill says digital to analog. Silly. Anyhoo, I forgot to ask if I had to pay to get a 3.0 modem as I have only a 2.0. Might you know if I have to pay to upgrade? Do I need the fastest service anyhoo? Who knows? I can do the installation (I hope) and I did ask about that cost and was floored. Now I know I can do it. But I did forget to ask about modem price. That should be free as I pay by the month. Wouldn't ya think? This one was free when they set me up in the first place.

Thanks for any info. AnnE in MN

[Barry Margolin]

In article <a7ec7059-501c-4dd7...@googlegroups.com>,

AnnE <austina...@gmail.com> wrote:

> Hey, Barry, I vas at the Comcast office on Friday to get 3 more of those
> silly boxes to go to Digital...bill says digital to analog. Silly. Anyhoo,
> I forgot to ask if I had to pay to get a 3.0 modem as I have only a 2.0.
> Might you know if I have to pay to upgrade? Do I need the fastest service
> anyhoo? Who knows? I can do the installation (I hope) and I did ask about
> that cost and was floored. Now I know I can do it. But I did forget to ask
> about modem price. That should be free as I pay by the month. Wouldn't ya
> think? This one was free when they set me up in the first place.

As far as I know, there's no charge to replace modems. If you're already
paying to rent a modem, they'll upgrade you at no charge.

[AnnE]

Thanks for the info. Our local Comcast office is soooooooooooooo busy now that I might have to wait awhile. Appreciate the info tho.

AnnE

[inv...@invalid.invalid]

Just swapped mine out at the Seattle Comcast Service Center today and
there was no charge and a promise of no increased fees.

Now to see if I have the speed increase...

Bob ^,,^

[Adam H. Kerman]

AnnE <austina...@gmail.com> wrote:
>On Tuesday, April 2, 2013 9:14:52 AM UTC-5, Barry Margolin wrote:

>>As far as I know, there's no charge to replace modems. If you're already
>>paying to rent a modem, they'll upgrade you at no charge.

>Thanks for the info. Our local Comcast office is soooooooooooooo busy
>now that I might have to wait awhile. Appreciate the info tho.

You're unlikely to get what you want over the counter, and they make it
impossible to learn what's in inventory. You have to order from the
warehouse.

[AnnE]

What warehouse? I guess I should go online and take a look there. Ummmmm. You can tell I don't do that very often. lol

AnnE

[Adam H. Kerman]

AnnE <austina...@gmail.com> wrote:
>On Wednesday, April 3, 2013 8:14:53 AM UTC-5, Adam H. Kerman wrote:
>>AnnE <austina...@gmail.com> wrote:
>>>On Tuesday, April 2, 2013 9:14:52 AM UTC-5, Barry Margolin wrote:

>>>>As far as I know, there's no charge to replace modems. If you're already
>>>>paying to rent a modem, they'll upgrade you at no charge.

>>>Thanks for the info. Our local Comcast office is soooooooooooooo busy

>>>now that I might have to wait awhile. Appreciate the info tho.

>>You're unlikely to get what you want over the counter, and they make it
>>impossible to learn what's in inventory. You have to order from the
>>warehouse.

>What warehouse? . . .

I have no idea where it is. Call sales. Order what you want over the phone.
Then prepare to deal with them sending them a different modem than
what you ordered. I posted about my experience.

I'll repeat the oft-given advice about ordering a cable modem WITHOUT a
built-in WiFi router, 'cuz they're more painful to configure and troubleshoot
than a separate router is. If you don't own a router, you can get one from
Comcast without a rental fee.

[Barry Margolin]

In article <kjhoij$8s4$4...@news.albasani.net>,

"Adam H. Kerman" <a...@chinet.com> wrote:

> I'll repeat the oft-given advice about ordering a cable modem WITHOUT a
> built-in WiFi router, 'cuz they're more painful to configure and troubleshoot
> than a separate router is. If you don't own a router, you can get one from
> Comcast without a rental fee.

I'm not sure that Comcast still offers non-router modems. I think they
always install combos, but you can call tech support and ask them to put
it in bridge mode to disable the router component.

[Adam H. Kerman]

Barry Margolin <bar...@alum.mit.edu> wrote:
>"Adam H. Kerman" <a...@chinet.com> wrote:

>>I'll repeat the oft-given advice about ordering a cable modem WITHOUT a
>>built-in WiFi router, 'cuz they're more painful to configure and troubleshoot
>>than a separate router is. If you don't own a router, you can get one from
>>Comcast without a rental fee.

>I'm not sure that Comcast still offers non-router modems. I think they
>always install combos, but you can call tech support and ask them to put
>it in bridge mode to disable the router component.

Huh. I guess the one I was able to order from them was imaginery.
Thanks Barry.

[Barry Margolin]

In article <kjhuv0$tcs$1...@news.albasani.net>,

Was it a telephony modem?

I stopped reading the Comcast forums a few months ago, but it seemed
like people were saying there that they could only get combos. Maybe it
depends on the location.

[Adam H. Kerman]

Barry Margolin <bar...@alum.mit.edu> wrote:
>"Adam H. Kerman" <a...@chinet.com> wrote:
>>Barry Margolin <bar...@alum.mit.edu> wrote:
>>>"Adam H. Kerman" <a...@chinet.com> wrote:

>>>>I'll repeat the oft-given advice about ordering a cable modem WITHOUT
>>>>a built-in WiFi router, 'cuz they're more painful to configure and
>>>>troubleshoot than a separate router is. If you don't own a router,
>>>>you can get one from Comcast without a rental fee.

>>>I'm not sure that Comcast still offers non-router modems. I think they
>>>always install combos, but you can call tech support and ask them to put
>>>it in bridge mode to disable the router component.

>>Huh. I guess the one I was able to order from them was imaginery.
>>Thanks Barry.

>Was it a telephony modem?

Yes.

>I stopped reading the Comcast forums a few months ago, but it seemed
>like people were saying there that they could only get combos. Maybe it
>depends on the location.

I'm sure they were having the same problems I was having. Comcast's
ordering procedures are incompetent.

[Barry Margolin]

In article <kjidpm$rde$1...@news.albasani.net>,

"Adam H. Kerman" <a...@chinet.com> wrote:

> Barry Margolin <bar...@alum.mit.edu> wrote:
> >"Adam H. Kerman" <a...@chinet.com> wrote:
> >>Barry Margolin <bar...@alum.mit.edu> wrote:
> >>>"Adam H. Kerman" <a...@chinet.com> wrote:
>
> >>>>I'll repeat the oft-given advice about ordering a cable modem WITHOUT
> >>>>a built-in WiFi router, 'cuz they're more painful to configure and
> >>>>troubleshoot than a separate router is. If you don't own a router,
> >>>>you can get one from Comcast without a rental fee.
>
> >>>I'm not sure that Comcast still offers non-router modems. I think they
> >>>always install combos, but you can call tech support and ask them to put
> >>>it in bridge mode to disable the router component.
>
> >>Huh. I guess the one I was able to order from them was imaginery.
> >>Thanks Barry.
>
> >Was it a telephony modem?
>
> Yes.

I don't think they have EMTA's with built-in routers, so that explains
it. But for regular modems, I don't think they send out anything but
combos now.

[Adam H. Kerman]

Barry Margolin <bar...@alum.mit.edu> wrote:
>"Adam H. Kerman" <a...@chinet.com> wrote:
>>Barry Margolin <bar...@alum.mit.edu> wrote:
>>>"Adam H. Kerman" <a...@chinet.com> wrote:
>>>>Barry Margolin <bar...@alum.mit.edu> wrote:
>>>>>"Adam H. Kerman" <a...@chinet.com> wrote:

>>>>>>I'll repeat the oft-given advice about ordering a cable modem WITHOUT
>>>>>>a built-in WiFi router, 'cuz they're more painful to configure and
>>>>>>troubleshoot than a separate router is. If you don't own a router,
>>>>>>you can get one from Comcast without a rental fee.

>>>>>I'm not sure that Comcast still offers non-router modems. I think they
>>>>>always install combos, but you can call tech support and ask them to put
>>>>>it in bridge mode to disable the router component.

>>>>Huh. I guess the one I was able to order from them was imaginery.
>>>>Thanks Barry.

>>>Was it a telephony modem?

>>Yes.

>I don't think they have EMTA's with built-in routers, so that explains
>it. But for regular modems, I don't think they send out anything but
>combos now.

Your assumption is wrong on both counts.

Barry, instead of arguing with me for the sake of arguing in complete
ignorance, why don't you just read the fucking thread I wrote about my
own experience trying to get the right replacement modem for my mother?
I went through all this shit. So have plenty of other Comcast subscribers.
Comcast has what the subscriber wants, but they have a severe, internal
problem making the right modem available over the counter or by mail.
No, it wasn't a matter of being told that the modem ordered wasn't in stock.
As it was a replacement, waiting till the right modem was in stock wouldn't
have been an issue.

[Barry Margolin]

In article <kjk893$s2u$2...@news.albasani.net>,

What are you arguing about, I thought I was agreeing with you. You said
you got a modem without router. It was a telephony modem. I admitted
that the telephony modems don't usually have routers.

I'm basing what I said on my memory of threads from last year in the
CHF. Many posters said they couldn't get regular modems, they could only
get combos and had to call Comcast to get them put into bridge mode.

If things have changed in the past 6 months, I admit that I'm out of
date because I stopped reading the CHF.

[Adam H. Kerman]

You have a bizarre manner of agreement, then.

She had a Comcast wireless router, which replaced an older wireless router
she owned that stopped working. She had a Thomson eMTA DOCSIS 2.0 without
built-in wireless router. Oddly, the Comcast techs universally swore at
Thomsons, but this was the one piece of equipment she never had trouble with.
In fact, she'd had the Thomson so long that Comcast had to replace the
battery (which was automatic). One technician gave me a detailed explanation
as to what was undesireable about Thomsons, but I've forgotten. I think
I did post about it at the time.

On a repair visit in which I met the tech at her house, the tech insisted
that she needed DOCSIS 3.0, although I still have no idea if she's
paying for a service that truly requires 3.0. So he installed an eMTA
from inventory on his truck. Now, I was smart enough NOT to allow him to
take back the Thomson and wireless router, but brain dead enough not to
check the replacement on the list of supported modems on Comcast's Web
site before allowing him to install it. It turned out to be 2.0.

Over the course of several weeks, she got all manner of modems, some 2.0,
some 3.0, some without telephony, some with, some without wireless routers,
some with. The ones without telephony were sent because the person who wrote
up the order decided that she wanted to rent a separate piece of equipment
just for data and would use one of the telephony modems just for voice. She
even got a second wireless router!

I tried one of the 3.0s with telephony and wireless router, but the user
interface was painful to use.

Based on what I held in my own two hands and saw with my own eyeballs,
all combinations of DOCSIS 2.0 and 3.0 modems, with and without telephony,
with and without built-in wireless routers, are available for rent by
subscribers. The problem is mistakes made in writing the order, then mistakes
made at the warehouse.

I had to get a supervisor involved. It still took three more pieces of
equipment being sent till she received 3.0 with telephony, without wireless
router. At no point was my mother told that the device she ordered was
out of stock. It was either a screwed-up order or the warehouse choosing
to substitute equipment for what was ordered. Being told that something
was out of stock would have been less trouble than being sent unordered
rental equipment.

There was a later repair visit for television. Again I met the tech. I had
him take back all the uninstalled equipment, must have been eight pieces.
I recorded all serial numbers and checked later to make sure that none was
still on her bill.

With enough persistence, the subscriber can obtain the correct device
that best meets his needs, but as it's Comcast, it's unlikely to occur
on the first try.

>I'm basing what I said on my memory of threads from last year in the
>CHF. Many posters said they couldn't get regular modems, they could only
>get combos and had to call Comcast to get them put into bridge mode.

>If things have changed in the past 6 months, I admit that I'm out of
>date because I stopped reading the CHF.

I'm sure things have not changed. Those subscribers didn't get what they
wanted because they weren't as determined as I was to get the actual
device that was ordered. If it's manufactured by one of its suppliers,
Comcast will buy these devices in any available configuration in bulk.

[Barry Margolin]

In article <kjkmen$sta$1...@news.albasani.net>,

This is why I've been buying my own since they've been affordable.
Comcast cripples the firmware of the equipment they rent, and you save
something like $5/mo rental fees. I've replaced each of the router and
modem once in the 15+ years I've had the service.

[Adam H. Kerman]

Barry Margolin <bar...@alum.mit.edu> wrote:
>"Adam H. Kerman" <a...@chinet.com> wrote:

>>I'm sure things have not changed. Those subscribers didn't get what they
>>wanted because they weren't as determined as I was to get the actual
>>device that was ordered. If it's manufactured by one of its suppliers,
>>Comcast will buy these devices in any available configuration in bulk.

>This is why I've been buying my own since they've been affordable.
>Comcast cripples the firmware of the equipment they rent, and you save
>something like $5/mo rental fees. I've replaced each of the router and
>modem once in the 15+ years I've had the service.

I take it you didn't buy a DOCSIS 3.0 yet? If you did, what did you buy?

[Barry Margolin]

In article <kjkvv9$bum$4...@news.albasani.net>,

I misremembered, I'm actually on my second replacement modem. I got a
DOCSIS 3.0 Zoom 5341 modem a year or two ago.

[AnnE]

Ummmmmmmmmmmm thx for that info. I'll have to unplug my modem and take it in. Sheesh, I hate doing this for who knows if they even have any 3.0 in their office. I might stop in and ask before I do this.

AnnE Do ya think it's really 66% more in speed than the 2.0?

[Adam H. Kerman]

Barry Margolin <bar...@alum.mit.edu> wrote:
>"Adam H. Kerman" <a...@chinet.com> wrote:

>>I take it you didn't buy a DOCSIS 3.0 yet? If you did, what did you buy?

>I misremembered, I'm actually on my second replacement modem. I got a
>DOCSIS 3.0 Zoom 5341 modem a year or two ago.

Thanks for the information. That makes more sense.

[Barry Margolin]

In article <55aecc68-e442-41de...@googlegroups.com>,

AnnE <austina...@gmail.com> wrote:

> Ummmmmmmmmmmm thx for that info. I'll have to unplug my modem and take it
> in. Sheesh, I hate doing this for who knows if they even have any 3.0 in
> their office. I might stop in and ask before I do this.

If the Blast service is available in your area, they should have DOCSIS
3.0 modems.

I'd be surprised if there are many offices still handing out DOCSIS 2.0
modems -- they should be getting phased out everywhere.

[AnnE]

Well, seeing as it just got here, I would think they might have limited (if any) 3.0. It pays to ask ahead of time. lol

AnnE in MN

[AnnE]

On Tuesday, April 2, 2013 5:51:57 PM UTC-5, inv...@invalid.invalid wrote:

I was online this morning at Comcast and up jumped a box with someone wanting to chat from Comcast. lol What I was doing was checking on upgrading to a 3.0 and when I asked them if there would be an additional charge for the new modem, they replied No as I rent. I then asked if there would be a charge for the faster service and they said YES. I guess I won't be upgrading. I pay over $200 now a month for triple play. enuf already.

[meagain]

In central MA we were told we had received the upgrade in speed and to just
power down the modem and back to get the speed. However, I have the triple
play modem (with phone) and it is a Docsis 2. Comcast tells me I would have
received a letter telling me how to upgrade the modem if it were needed.