Char Jackson <no...@none.invalid> wrote in
news:iqim2idapd19m71dm...@4ax.com:
> On Mon, 3 Apr 2023 21:07:50 -0000 (UTC), Boris <
nos...@invalid.com>
> wrote:
>
>>I am authorized to, and have been, handling my mother-in-law's Xfinity
>>home account (internet/TV/voice) for 10 years. She is not under
>>contract. She now has to leave home for a board and care home, so I
>>need to cancel her Xfinity account.
>
> Is that a legal authorization or simply a verbal authorization? When
> you show up at a Comcast store to close the account and return the
> equipment, they may want to see something that says you're really
> authorized to make those changes.
Authorization was made almost 10 years ago, over the phone. Comcast
asked to speak to the account holder to make the authorization, and
asked the account holder to verify birthdate, last four ssn, etc. I
thought it was all too easy, but has let me make changes for years. Who
knows if this will carry weight for cancellation. Comcast is really
unpredictable.
>
>>Apparently, I can't do that on line. The robotic assistant throws up
>>all sorts of roadblocks, such that one has to either go to the store
>>or get a call back from a live person to cancel an account. The call
>>back option has been 'out of order' for days. Hmmm...
>>
>>She rents all equipment, which includes a modem (not a gateway, as we
>>use our own wifi router) an X1 TV main box, a second TV box, and the
>>voice hardware. I will eventually go to the nearby store to return
>>equipment, but in the meantime, I'd like to close the account either
>>online or by phone.
>>
>>Any comments?
>
> I'd skip the online/phone options and gather up any equipment and head
> to the nearest Comcast store. You'll want to get hard copy receipts
> for everything you turn in. There are plenty of stories about getting
> billed for non-return of equipment that has been returned.
I've got all @Home, ATTBI, Comcast, etc. receipts going back to 1999.
I did once return hardware by mail (never again), but Comcast said they
never received it, even though I had receipts from Comcast that they did
receive the equiopment. They eventually gave in.
>
>