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Filing a report of a low hanging cable?
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Oppie
Feb 19, 2013, 8:55:44 AM2/19/13
to
What is the best way to report a low hanging cable? I am not currently a
Comcast subscriber.
Been trying to get this fixed since hurricane Sandy.
Thank-You
Comcast subscriber.
Been trying to get this fixed since hurricane Sandy.
Thank-You
Adam H. Kerman
Feb 19, 2013, 10:08:18 AM2/19/13
to
tell you who the city's contact is in the Comcast governmental affairs office.
Make the report to that person.
Message has been deleted
(PeteCresswell)
Feb 19, 2013, 5:28:49 PM2/19/13
to
Per Bill:
>
>I was waiting for someone to say 'for the fastest response, cut it and let
>someone report an outage'. :)
I had vehicle damage from a low-hanging Comcast cable.
After two days of trying to contact somebody at Comcast who had
something to say, I just filed a small claims suite.
Result was nearly immediate and in my favor.... never even had to go to
court.
I think it's a matter of getting a decision-maker's attention and Bill's
observation rings true to me.
--
Pete Cresswell
>
>I was waiting for someone to say 'for the fastest response, cut it and let
>someone report an outage'. :)
I had vehicle damage from a low-hanging Comcast cable.
After two days of trying to contact somebody at Comcast who had
something to say, I just filed a small claims suite.
Result was nearly immediate and in my favor.... never even had to go to
court.
I think it's a matter of getting a decision-maker's attention and Bill's
observation rings true to me.
--
Pete Cresswell
Frank
Feb 19, 2013, 7:04:40 PM2/19/13
to
rush to address them as long as service is not in jeopardy.
(PeteCresswell)
Feb 19, 2013, 7:58:03 PM2/19/13
to
Per Frank:
And when somebody sues them because their kid on a bicycle got killed
when the wire caught him in the neck that goes against insurance not the
operating expenses.
--
Pete Cresswell
>I've seen problems like this with both Comcast and Verizon. They don't
>rush to address them as long as service is not in jeopardy.
Kind of makes sense: revenue is not suffering....
>rush to address them as long as service is not in jeopardy.
And when somebody sues them because their kid on a bicycle got killed
when the wire caught him in the neck that goes against insurance not the
operating expenses.
--
Pete Cresswell
bobmct
Feb 19, 2013, 8:52:48 PM2/19/13
to
comcast service number and reported that the line was hanging really
low and it looked like a car could catch it and pull it down. I gave
them the address and the very next day a comcast truck showed up and
it was resolved in <30 minutes. I too was not a customer.
Oppie
Feb 20, 2013, 3:28:15 PM2/20/13
to
"Bill" <no...@none.invalid> wrote in message
news:let7i8p9udaqvmq3q...@4ax.com...
> On Tue, 19 Feb 2013 15:08:18 +0000 (UTC), "Adam H. Kerman"
> <a...@chinet.com>
zip 10605 in spite of me seeing many xfinity wi-fi signals and a comcast
office in town.
I turned it over the city's Public Works department to sort out whose lines
are whose. All I know is it isn't Fios (which I am on).
My favorite prank used to be in the CB radio days, to put a pin through the
coax cable (especially of those neighbors known to be running excessive
power and disturbing tv/radio/phone...). With fiber that doesn't work so
well but a small hole drilled through the cable works wonders. They have to
use TDR to find the fault. (I'm and engineer)
news:let7i8p9udaqvmq3q...@4ax.com...
> On Tue, 19 Feb 2013 15:08:18 +0000 (UTC), "Adam H. Kerman"
> <a...@chinet.com>
> I was waiting for someone to say 'for the fastest response, cut it and let
> someone report an outage'. :)
>
Sort of funny, Comcast rep on facebook flatly said that comcast is not in
> someone report an outage'. :)
>
zip 10605 in spite of me seeing many xfinity wi-fi signals and a comcast
office in town.
I turned it over the city's Public Works department to sort out whose lines
are whose. All I know is it isn't Fios (which I am on).
My favorite prank used to be in the CB radio days, to put a pin through the
coax cable (especially of those neighbors known to be running excessive
power and disturbing tv/radio/phone...). With fiber that doesn't work so
well but a small hole drilled through the cable works wonders. They have to
use TDR to find the fault. (I'm and engineer)
Dave Stone
Feb 20, 2013, 5:11:59 PM2/20/13
to
On 2/20/2013 3:28 PM, Oppie wrote:
> (I'm and engineer)
Clearly you're not and English major.
> (I'm and engineer)
Clearly you're not and English major.
Frank
Feb 20, 2013, 7:08:30 PM2/20/13
to
spell check.
Now that I've been following thread, I'm starting to get bothered by a
large bundle of wired hanging down near the road at the bottom of our
development. I'll try to ignore them but it is sloppy workmanship on
Verizon's or Comcast's part.
JMc
Feb 20, 2013, 7:47:30 PM2/20/13
to
Had a similar problem, also the result of Sandy. A large pine tree came
down severing the higher hanging power lines, but lost momentum and hung on
the combination of a Comcast line and a Verizon line, both spiral strung on
cable. Both lines crossed my driveway, but weren't actually servicing my
home. I called once the Sandy crises abated, and eventually representatives
of both showed up, declared they weren't sagging enough to warrant a service
call.
Fast forward to two weeks ago, and a pair of ESL contract delivery truck
drivers misinterpreted their GPS and drove up my driveway instead of the
road they were looking for. When they discovered the mistake, they turned
around and headed back down. Unfortunately based on approach angle, the
exit path caught both cables, and the bottom power cable mid box on their
box truck and pulled all three two-thirds of the way through the roof.
Police came when my neighbor called them, they called local fire and rescue
due to live power being sawed into the truck. The Fire captain on site then
called all the appropriate utilities. When I walked down my driveway to
pick up my morning paper there were flashing lights from 2 police cruisers,
one fire truck, one rescue truck, two heavy bucket trucks from Verizon, one
heavy truck from power company, one exceeding undersized truck from Comcast,
and a heavy duty tow truck. Good thing I had no where to go that day, they
worked serially from 7:40 am to after 3:30 pm to extricate the truck, and
restore the utility lines to proper height.
"Oppie" <Op...@127.0.0.1> wrote in message
news:KxLUs.151798$EO2.1...@newsfe04.iad...
down severing the higher hanging power lines, but lost momentum and hung on
the combination of a Comcast line and a Verizon line, both spiral strung on
cable. Both lines crossed my driveway, but weren't actually servicing my
home. I called once the Sandy crises abated, and eventually representatives
of both showed up, declared they weren't sagging enough to warrant a service
call.
Fast forward to two weeks ago, and a pair of ESL contract delivery truck
drivers misinterpreted their GPS and drove up my driveway instead of the
road they were looking for. When they discovered the mistake, they turned
around and headed back down. Unfortunately based on approach angle, the
exit path caught both cables, and the bottom power cable mid box on their
box truck and pulled all three two-thirds of the way through the roof.
Police came when my neighbor called them, they called local fire and rescue
due to live power being sawed into the truck. The Fire captain on site then
called all the appropriate utilities. When I walked down my driveway to
pick up my morning paper there were flashing lights from 2 police cruisers,
one fire truck, one rescue truck, two heavy bucket trucks from Verizon, one
heavy truck from power company, one exceeding undersized truck from Comcast,
and a heavy duty tow truck. Good thing I had no where to go that day, they
worked serially from 7:40 am to after 3:30 pm to extricate the truck, and
restore the utility lines to proper height.
"Oppie" <Op...@127.0.0.1> wrote in message
news:KxLUs.151798$EO2.1...@newsfe04.iad...
Dave Stone
Feb 21, 2013, 5:32:41 AM2/21/13
to
On 2/20/2013 7:08 PM, Frank wrote:
>
> Now that I've been following thread, I'm starting to get bothered by a
> large bundle of wired hanging down near the road at the bottom of our
> development. I'll try to ignore them but it is sloppy workmanship on
> Verizon's or Comcast's part.
http://www.stihlusa.com/products/pole-pruners/professional-pole-pruners/ht131/
>
> Now that I've been following thread, I'm starting to get bothered by a
> large bundle of wired hanging down near the road at the bottom of our
> development. I'll try to ignore them but it is sloppy workmanship on
> Verizon's or Comcast's part.
For whatever it's worth, the average response time for police is around
9 minutes so you'll want to keep an eye on your watch while your pruning.
(PeteCresswell)
Feb 21, 2013, 10:36:51 AM2/21/13
to
Per Frank:
Eye halve a spelling chequer
It came with my pea sea
It plainly marques four my revue
Miss steaks eye kin knot sea.
Eye strike a key and type a word
And weight four it two say
Weather eye am wrong oar write
It shows me strait a weigh.
As soon as a mist ache is maid
It nose bee fore two long
And eye can put the error rite
Its rare lea ever wrong.
Eye have run this poem threw it
I am shore your pleased two no
Its letter perfect awl the weigh
My chequer tolled me sew.
----------------------------------------
--
Pete Cresswell
>We used to joke about this with engineers. Think he got trapped by
>spell check.
----------------------------------------
>spell check.
Eye halve a spelling chequer
It came with my pea sea
It plainly marques four my revue
Miss steaks eye kin knot sea.
Eye strike a key and type a word
And weight four it two say
Weather eye am wrong oar write
It shows me strait a weigh.
As soon as a mist ache is maid
It nose bee fore two long
And eye can put the error rite
Its rare lea ever wrong.
Eye have run this poem threw it
I am shore your pleased two no
Its letter perfect awl the weigh
My chequer tolled me sew.
----------------------------------------
--
Pete Cresswell
Frank
Feb 21, 2013, 12:35:27 PM2/21/13
to
Frank
Feb 21, 2013, 12:43:36 PM2/21/13
to
I do have to be careful digging. I recall finding the electric cable
planting a tree years ago. FIOS cable meanders across my front yard and
is probably only 6 inches deep.
Thread reminds me of Comcast laying new cable on street last year:
http://home.comcast.net/~frank.logullo/cable.JPG
Oppie
Feb 21, 2013, 4:43:50 PM2/21/13
to
"Dave Stone" <sto...@canabis.edu> wrote in message
news:512549dc$0$63549$c3e8da3$14a0...@news.astraweb.com...
One of my many hats is to edit technical manuals from bits the software
engineers give me. Now, THAT is poor English. Don't even get me started on
the excessive use of semicolons and */ or /* ... (that's a programming
joke).
Another part is spell checking user interfaces.
news:512549dc$0$63549$c3e8da3$14a0...@news.astraweb.com...
> On 2/20/2013 3:28 PM, Oppie wrote:
>
>> (I'm an engineer)
>
>
> Clearly you're not and English major.
>
Guilty as charged <smile>
> Clearly you're not and English major.
>
One of my many hats is to edit technical manuals from bits the software
engineers give me. Now, THAT is poor English. Don't even get me started on
the excessive use of semicolons and */ or /* ... (that's a programming
joke).
Another part is spell checking user interfaces.
Oppie
Feb 21, 2013, 5:04:56 PM2/21/13
to
"JMc" <mcdon...@verizon.net> wrote in message
news:kg3qp5$nbk$1...@dont-email.me...
snagged them? I suspect so from your description.
An agency was shooting a Tommy Hilfiger TV commercial on our block. I was
intrigued by the process to record the commercial. I could give a hang about
the talent but the tech: cameras, lights and sound equipment fascinated me.
Watched all day and the last shot was people running up the street. They put
the camera in the bed of a pickup truck and a big spotlight over the cab. As
they were lining up the shot, I realized that a verizon cable was too low.
Attempted to get the director's attention but only managed to alert one of
the minions. They're going to run the shot as planned but did have a gaffer
with a pole to guide the low line over the truck. Director calls Action and
the truck and runners start moving. I'm watching the low line as the gaffer
misses, the line hits the back of a 4 foot diameter fresnel light and
topples it right onto the camera operator's head. Thankfully the camera guy
wasn't seriously hurt but had some nasty gashes. Herr Director calls,
"That's a wrap"
We were picking up cigarette butts and crack vials for about a week
afterwards.
news:kg3qp5$nbk$1...@dont-email.me...
> Had a similar problem, also the result of Sandy. A large pine tree came
> down severing the higher hanging power lines, but lost momentum and hung
> on the combination of a Comcast line and a Verizon line, both spiral
> strung on cable. Both lines crossed my driveway, but weren't actually
> servicing my home. I called once the Sandy crises abated, and eventually
> representatives of both showed up, declared they weren't sagging enough to
> warrant a service call.
>
> Fast forward to two weeks ago, and a pair of ESL contract delivery truck
> drivers misinterpreted their GPS and drove up my driveway instead of the
> road they were looking for. When they discovered the mistake, they turned
> around and headed back down. Unfortunately based on approach angle, the
> exit path caught both cables, and the bottom power cable mid box on their
> box truck and pulled all three two-thirds of the way through the roof.
> Police came when my neighbor called them, they called local fire and
> rescue due to live power being sawed into the truck. The Fire captain on
> site then called all the appropriate utilities. When I walked down my
> driveway to pick up my morning paper there were flashing lights from 2
> police cruisers, one fire truck, one rescue truck, two heavy bucket trucks
> from Verizon, one heavy truck from power company, one exceeding undersized
> truck from Comcast, and a heavy duty tow truck. Good thing I had no where
> to go that day, they worked serially from 7:40 am to after 3:30 pm to
> extricate the truck, and restore the utility lines to proper height.
>
If the lines had been at the correct height, would the truck still have
> down severing the higher hanging power lines, but lost momentum and hung
> on the combination of a Comcast line and a Verizon line, both spiral
> strung on cable. Both lines crossed my driveway, but weren't actually
> servicing my home. I called once the Sandy crises abated, and eventually
> representatives of both showed up, declared they weren't sagging enough to
> warrant a service call.
>
> Fast forward to two weeks ago, and a pair of ESL contract delivery truck
> drivers misinterpreted their GPS and drove up my driveway instead of the
> road they were looking for. When they discovered the mistake, they turned
> around and headed back down. Unfortunately based on approach angle, the
> exit path caught both cables, and the bottom power cable mid box on their
> box truck and pulled all three two-thirds of the way through the roof.
> Police came when my neighbor called them, they called local fire and
> rescue due to live power being sawed into the truck. The Fire captain on
> site then called all the appropriate utilities. When I walked down my
> driveway to pick up my morning paper there were flashing lights from 2
> police cruisers, one fire truck, one rescue truck, two heavy bucket trucks
> from Verizon, one heavy truck from power company, one exceeding undersized
> truck from Comcast, and a heavy duty tow truck. Good thing I had no where
> to go that day, they worked serially from 7:40 am to after 3:30 pm to
> extricate the truck, and restore the utility lines to proper height.
>
snagged them? I suspect so from your description.
An agency was shooting a Tommy Hilfiger TV commercial on our block. I was
intrigued by the process to record the commercial. I could give a hang about
the talent but the tech: cameras, lights and sound equipment fascinated me.
Watched all day and the last shot was people running up the street. They put
the camera in the bed of a pickup truck and a big spotlight over the cab. As
they were lining up the shot, I realized that a verizon cable was too low.
Attempted to get the director's attention but only managed to alert one of
the minions. They're going to run the shot as planned but did have a gaffer
with a pole to guide the low line over the truck. Director calls Action and
the truck and runners start moving. I'm watching the low line as the gaffer
misses, the line hits the back of a 4 foot diameter fresnel light and
topples it right onto the camera operator's head. Thankfully the camera guy
wasn't seriously hurt but had some nasty gashes. Herr Director calls,
"That's a wrap"
We were picking up cigarette butts and crack vials for about a week
afterwards.
no...@nope.nope
Feb 22, 2013, 1:15:41 AM2/22/13
to
(PeteCresswell)
Feb 22, 2013, 12:43:23 PM2/22/13
to
Per Dave Stone:
just to get past the call takers.
I've had a few experiences and, although I know it's false, my kneejerk
reaction is that they're sadists - getting off on jerking somebody
around who is desperate for help.
What's the name of the person having a heart attack?
What is the address that the heart attack is taking place at?
What is the birth date of the person having the heart attack?
What is the age of the person having the heart attack? (WTF!!!???? is
this a basic arithmetic test or an emergency response line????)
To me, the *only* correct response is:
- Is your emergency at 123 Wright Street, Paoli PA?
- YES!!!!!
- We have dispatched an (ambulance, police car, fire truck....)
and they are on the way. Please stay on the line to help
expedite the service.
-(information gathering questions follow...)
--
Pete Cresswell
>For whatever it's worth, the average response time for police is around
>9 minutes so you'll want to keep an eye on your watch while your pruning.
Around here (Chester county PA) it seems to take more than nine minutes
>9 minutes so you'll want to keep an eye on your watch while your pruning.
just to get past the call takers.
I've had a few experiences and, although I know it's false, my kneejerk
reaction is that they're sadists - getting off on jerking somebody
around who is desperate for help.
What's the name of the person having a heart attack?
What is the address that the heart attack is taking place at?
What is the birth date of the person having the heart attack?
What is the age of the person having the heart attack? (WTF!!!???? is
this a basic arithmetic test or an emergency response line????)
To me, the *only* correct response is:
- Is your emergency at 123 Wright Street, Paoli PA?
- YES!!!!!
- We have dispatched an (ambulance, police car, fire truck....)
and they are on the way. Please stay on the line to help
expedite the service.
-(information gathering questions follow...)
--
Pete Cresswell
Frank
Feb 22, 2013, 2:47:43 PM2/22/13
to
three miles away, so quickest might be 5 minutes which is enough time to
die of electrocution or heart attack. Good reason to know cpr.
Otherwise, response time here in adjacent New Castle County, DE is
pretty good.
For other things, it takes me 10-30 seconds to get and load my gun ;)
Barney Fife
Feb 22, 2013, 3:37:01 PM2/22/13
to
On 2/22/2013 12:43 PM, (PeteCresswell) wrote:
> Around here (Chester county PA) it seems to take more than nine minutes
> just to get past the call takers.
Sometimes they respond in under 3 minutes.
> just to get past the call takers.
http://www.youtube.com/watch?v=A3Wj943tNlA
(PeteCresswell)
Feb 23, 2013, 9:42:39 AM2/23/13
to
Per Barney Fife:
That was great!....
Wish we had some of those guys working 911 around here.
--
Pete Cresswell
That was great!....
Wish we had some of those guys working 911 around here.
--
Pete Cresswell
Barney Fife
Feb 25, 2013, 5:02:57 AM2/25/13
to
tedth...@aol.com
Dec 22, 2016, 4:13:58 PM12/22/16
to
(PeteCresswell)
Dec 22, 2016, 5:48:00 PM12/22/16
to
>> What is the best way to report a low hanging cable? I am not currently a
>> Comcast subscriber.
>> Been trying to get this fixed since hurricane Sandy.
Maybe file one of those 30-some dollar lawsuits?
>> Comcast subscriber.
>> Been trying to get this fixed since hurricane Sandy.
That's what I did after a low-hanging cable took out something I was
carrying on the roof of my car.
Spent way too much time trying to contact Comcast... somebody finally
suggested the 30-dollar route and it worked like magic.
Filled out the form, sent it in to the local court system with a check,
and very soon Comcast was calling *me*... No court appearances needed...
they just plugged me in to their insurance adjuster and it was resolved
within 5 days.
I guess it gets the attention in their legal division - with is more
responsive than customer service.
--
Pete Cresswell
Barry Margolin
Dec 22, 2016, 9:11:56 PM12/22/16
to
In article <1qlo5cdav7n5rlrqq...@4ax.com>,
--
Barry Margolin
Arlington, MA
"(PeteCresswell)" <x...@y.Invalid> wrote:
> >> What is the best way to report a low hanging cable? I am not currently a
> >> Comcast subscriber.
> >> Been trying to get this fixed since hurricane Sandy.
>
> Maybe file one of those 30-some dollar lawsuits?
You know you're replying to a post that's almost 4 years old, right?
> >> What is the best way to report a low hanging cable? I am not currently a
> >> Comcast subscriber.
> >> Been trying to get this fixed since hurricane Sandy.
>
> Maybe file one of those 30-some dollar lawsuits?
--
Barry Margolin
Arlington, MA
Barry Margolin
Dec 22, 2016, 9:12:27 PM12/22/16
to
In article <82c1b56f-1d92-44b7...@googlegroups.com>,
That's nice to know. What do you expect us to do about it?
Donald Trump
Dec 23, 2016, 5:47:23 PM12/23/16
to
Go down to your local
Comcast office at 1701 John F Kennedy Blvd and ask for
Brian Roberts. He's in charge of low-hanging coax. He'll
send one of his trunk monkeys out to fix it.
(PeteCresswell)
Dec 23, 2016, 9:12:55 PM12/23/16
to
Per Barry Margolin:
My reader does not show the OP, only tedthronejr's reply to it... and I
was to dim-witted to note the 2013 date on his quote.
Mea Culpa.
--
Pete Cresswell
>
>You know you're replying to a post that's almost 4 years old, right?
Wrong.
>You know you're replying to a post that's almost 4 years old, right?
My reader does not show the OP, only tedthronejr's reply to it... and I
was to dim-witted to note the 2013 date on his quote.
Mea Culpa.
--
Pete Cresswell
dnue...@gmail.com
Jan 3, 2019, 11:45:26 AM1/3/19
to
I reported it to the division of consumer services at: 1-800-435-7352.
Adam H. Kerman
Jan 3, 2019, 8:09:57 PM1/3/19
to
You reported what? This is a stupid troll. The originator of this
thread, to whom you followed up, was complaining about a low hanging
cable that required repair since Hurricaine Sandy.
You don't think it's been fixed in six years? Golly you're a helpful
person.
thread, to whom you followed up, was complaining about a low hanging
cable that required repair since Hurricaine Sandy.
You don't think it's been fixed in six years? Golly you're a helpful
person.
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