Israel-music.com Troubles
ville....@gmail.com
from Israel-Music.com? I've previously had 2 orders with them, the
first one was handled rather expediently, 2nd one was forgotten about
due to the items being missing from stockpile, and now my 3rd order
was supposed to be delivered December 21, 2008, and it still has not
been delivered to date.
They do not respond to emails, and even their automated system takes
weeks to respond to an email, and their phone is never answered at the
times they have given. I even tried calling the mother company, Tamuz
Rekords, and again i'm met with the answering machine. Now, I'm pretty
sure they have not gone bankrupt since they have answering machines
that still work, and the site is still up.
chris.bu...@gmail.com
> I was wondering, is anybody else having trouble getting their orders
> from Israel-Music.com? I've previously had 2 orders with them, the
> first one was handled rather expediently, 2nd one was forgotten about
> due to the items being missing from stockpile, and now my 3rd order
I am trying now to contact the Israeli police..
ville....@gmail.com
they haven't gone bankrupt. They still don't answer the phone though.
Sam Green
<ville....@gmail.com> wrote in message
news:47215d6c-09d8-4505...@q30g2000prq.googlegroups.com...
ville....@gmail.com
they keep updating the site with new offers, heck I just got an new
advertising email from them.
Especially since they have an automated system which they could use to
inform about disruptions in service.
chris.bu...@gmail.com
Hi,
They just picked up the phone!!!!
I spoke to a guy, and he said it was because of the situation in Gaza
that he was'nt there......
If that's the case, alright, but my order was two weeks before the
war. Anyway, i hope everything will be solved now.
I'll keep you updated if my cd's will arrive..
Good luck!
dhr.a.van....@gmail.com
Hi!
Do you have received your order now?
I've the same problems!
Henrik V Blunck
I have had similar problems.
I placed two orders. From the first order (November 30th 2008), two cds
have arrived, but the third one is still missing from that one.
My second order is completely undelivered - placed and paid December 14th.
Both orders had been paid by PayPal.
I placed s dispute through PayPal on February 1st, but since that was 47
days after payment was made, they won't do anything.
Screendump of orders is here:
http://henrikblunck.screensend.com/israel-music-orders.jpg
I wrote about it on my Danish blog. PayPal answers are in English.... Very
sad since you would have better rights through your own credit card than
through PayPal. This is the blog article:
<http://www.blunck.dk/blog/?p=508>
Worst of all is that ALL three cds are listed as AVAILABLE from their
website:
- http://www.israel-music.com/various/shabbath_songs/
- http://www.israel-music.com/alon_loco/toro/
- http://www.israel-music.com/gabriel_butler/up_down/
So potentially, a lot of people may lose a considerable amount of money by
paying on a site that has been active for ten years.
Please do let me know if anyone gets a contact to handle all this through
Israeli police as I could see one writer talked about. I would be happy to
get such scams stopped. It's not just the money, but the principle...
--
Sincere regards
Henrik Blunck - Dianalund - DENMARK
Følger du vores blog? - http://www.blunck.dk/blog
Oversigt over alle blogs - http://xr.com/henrik
chris.bu...@gmail.com
As I said before I finally was able to get in contact with them. So
first off all I advise: keep on calling!
Ten minutes after my call they changed my order in shipped and changed
the delivery date (after being due for almost two months!)
This should be today....so I am very curieus.
I have to say that I think that they're just lazy, and not intend to
rip us off....
Nevertheless I contacted the police (before I finally reached them)
and they told me they would get in action if there's a sign more
people having problems..
So, to get these guys off their asses it's never bad to go to the
police in order to scare them off a bit.
It's sad, because in the past i never had any problems with them.
Good luck all!
Let you know when and if my cd's will arrive.
lef...@sover.net
it's still marked as processing. I've sent two emails and have gotten
only automated responses. I guess I'll have to call. Definitely
won't order from them again!!
Henrik V Blunck
My sentiments exactly. I won't order from them either. I have FOUR cd's
outstanding since both November 30th and December 14th
PayPal won't take back the 2. order payment even though all three cds from
that order are unshipped, and the last cd from the first order has been
"in stock" for long.
In fact: all four cds are "in stock", but that doesn't hinder them from
not giving ANY replies.
http://www.blunck.dk/blog/?p=508
--
Med venlig hilsen
Henrik Blunck - Dianalund
chris.bu...@gmail.com
I finally received my cd's!!!
So everybody, keep the faith and good luck!!
Marian Moore
placed. It appears that the tracking number that they gave me was an
Israeli tracking number. Their postal site says that the USPS picks up and
uses their tracking number but that was not the case.
I still think that they need to manage the customer service angle better.
It should have easy to send an email out to orders telling them that there
would be a delay due to the war.
On 1/20/09 5:27 PM, in article
20cfd976-c638-4fd8...@o40g2000prn.googlegroups.com,
ville....@gmail.com
phone at the times given :\.
Henrik V Blunck
> I finally received my cd's!!!
> So everybody, keep the faith and good luck!!
They have reacted, but once again it's one cd out of three delayed, so two
of the four cd's outstanding supposedly shipped, but still two missing.
No reply of course relative to the replacement cd for the same price. So
one cd still waiting since Nov. 30th 2008 and one from December 14th
2008....
I am *not* amused about their service.... :'-(
ville....@gmail.com
soon. Ponder if they finally got around to reading all those angry
emails I sent them or something...