MCDONALDS CUSTOMER SERVICE SUCKS

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Cowboy 909

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Nov 3, 1997, 3:00:00 AM11/3/97
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>>>>>I have to disagree with you there. If you look at the counter SOC, the
first item on the list is "smile and greet the customer" The double
weightd item that ends the list is customer service. If crew are not
doing either, they will lose big time points on their SOc's and
performance reviews. If you would like to be more specific about
problems you have witnessed at your MCDonald's, I would be happy to
discuss them with you.<<<<<<<<

Your name tags say "service with a smile". What a crock. The people that work
there never smile, and they act like their job is the biggest waste of time.
If waiters acted like that in REAL resturants, they would not only not get a
tip, they would be fired! I wonder what Ray Kroc would think, going in to a
mcdonalds now?

Cowb...@aol.com

mde...@net-link.net

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Nov 3, 1997, 3:00:00 AM11/3/97
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In article <19971103143...@ladder01.news.aol.com>,

What a crock indeed. Do you really expect people who have to work for
crappy wages, wages that aren't even enough to support a family on, to
be HAPPY?? You want happy people in this country make sure they have
enough to live on. And if you have a problem with it, cook your own
hamburgers.

Sincerely, Clueless N.

-------------------==== Posted via Deja News ====-----------------------
http://www.dejanews.com/ Search, Read, Post to Usenet

Politas

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Nov 4, 1997, 3:00:00 AM11/4/97
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wil...@usa.TAKETHISOUT.net (Phoenix) wrote:

>In article <345E3E...@ns.sympatico.ca>, jeffer...@ns.sympatico.ca (Jeffy D. Burger-Flipper, Lord of the Fries) whined into the drive-thru mike:


>
>> Cowboy 909 wrote:
>>
>> >
>> > Your name tags say "service with a smile". What a crock. The people that work
>> > there never smile, and they act like their job is the biggest waste of time.
>> > If waiters acted like that in REAL resturants, they would not only not get a
>> > tip, they would be fired! I wonder what Ray Kroc would think, going in to a
>> > mcdonalds now?

One of my local McD's has a listing on their prices board "Smiles :
Free". One day, I asked for a side order of smiles from a
particularly dour McCashier, and she didn't even get the joke.

>> Once again, i don't think that I can comment on the stores where you
>> live, but up here, we HAVE to smile for every customer. As a crew
>> trainer, if I see employees not giving a big full smile to every single
>> customer, they will lose points on their station observation checklist.
>> If you have a problem with a specific crew member not treating you
>> properly, ask to see the manager, and I'm sure that the confusion will
>> be cleared up.
>
>Uuuuuuuh....yeah.

Wow. What a corporate culture. Smile or get fired. Never mind that
you're being paid slightly below the poverty threshold, that your
boyfriend just left you, nor that your face is a mass of pimples from
working in a building full of fryer fumes making your chances of
getting a date on Saturday night somewhere approaching that of a
McShake passing through the heart of the sun without melting. Do not
dwell on your mother's breast cancer, or your father's multiple
sclerosis. Remember that whatever may befall, there is always a
trailer park to live in, or at the very least, a cardboard box that
you can call home.

Whatever your personal problems may be, just leave them behind as you
put on a big McHappy face for the customer, and always remember the
Law of the Suggestive Sell.

"Do you want fries with that?"


Hey Jeffy, whip me up a McFeast and an Apple Pie, would you?

No fries.
--
Politas

Politas' Place - http://www2.dynamite.com.au/politas/

Jason Hatfield

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Nov 5, 1997, 3:00:00 AM11/5/97
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On Mon, 03 Nov 1997 15:52:02 -0600, mde...@net-link.net wrote:


Hey i dont know about yer guy's stores....biut hell...i have fun at
work...and i TRY to make my crew have fun aswell...im the Breakfast
Co-ordinator in Yarmouth...and hell.....we have fun, we smile, and
most of us LIKE our jobs.......i wouldnt do it 50 hours a week if it
sucked......i will admit most McD's ive been to piss me off in the
service dept. but ours is OK......we raise hell alot...and it raises
moral and makes ya wanna smile.....
But Jeff...i think yer restaurant is a little too serious, if yer
doc'n your crew for not smiling...all your gonna do is piss them off
more...then they'll never smile,,,,,whats the good of that.....
any way..thats my opinion...

Jason Hatfield
Breakfast Co-Ordinator
Yarmouth nova scotia

Jeffery D. Hunt

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Nov 5, 1997, 3:00:00 AM11/5/97
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Jason Hatfield wrote:

> Hey i dont know about yer guy's stores....biut hell...i have fun at
> work...and i TRY to make my crew have fun aswell...im the Breakfast
> Co-ordinator in Yarmouth...and hell.....we have fun, we smile, and
> most of us LIKE our jobs.......i wouldnt do it 50 hours a week if it
> sucked......i will admit most McD's ive been to piss me off in the
> service dept. but ours is OK......we raise hell alot...and it raises
> moral and makes ya wanna smile.....
> But Jeff...i think yer restaurant is a little too serious, if yer
> doc'n your crew for not smiling...all your gonna do is piss them off
> more...then they'll never smile,,,,,whats the good of that.....
> any way..thats my opinion...

I agree with you; I also have fun at work and would have quit by now if
I didn't like it. However, as to the strictness of my store, that
really has to do with how strict your store manager is. I have had two
extremely intense tore managers since I worked at my store. The first
one required that if on the SOC they lost points for not smiling that
they get zero for their six steps, making their maximum SOC mark a
40%. Our new manager is slightly less ridiculous, but she still demands
high performance especially with smiling and hustling. If we give
someone an SOC, and give them the points for smiling, and she thinks
that they haven't been smiling with a full enough grin, we get chewed
out for it. Anyway, since I started to crack down on this, I have seen
major improvements in this area.
--
Jeffery D. Hunt
Crew Trainer
McDonald's

Jeffery D. Hunt

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Nov 6, 1997, 3:00:00 AM11/6/97
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barbara@.bookpro.com wrote:

> Moral: Get your education, kids, so you don't have to put up with
> such demeaning crap in your job.
As I have stated before, getting an education is exacly what I am
doing. I have no intention of staying at McDonald's past my graduation
from university. However, untill then it is an excellent place to earn
some money to help offset your costs, and has exttremely flexible
shrduling and hours that most jobs do not have.

Jeffery D. Hunt

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Nov 6, 1997, 3:00:00 AM11/6/97
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Jason Hatfield wrote:

> Company stores must suck....mine owner operated...not a prob with
> changing store managers....James has been there for 6 years and i
> think he's gonna be there a long time......and He has ans excellent
> sence of humor....and i think that has something to do with his
> non-strictness
Yeah, up here they have a policy of rotating store managers around every
year or two. All store managers have their little quirks I guess, and
if you want to keep your job you just have to get used to them.

Jason Hatfield

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Nov 7, 1997, 3:00:00 AM11/7/97
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>--
>Jeffery D. Hunt
>Crew Trainer
>McDonald's

Company stores must suck....mine owner operated...not a prob with
changing store managers....James has been there for 6 years and i
think he's gonna be there a long time......and He has ans excellent
sence of humor....and i think that has something to do with his
non-strictness

Jason Hatfield
BC in Yar

mde...@net-link.net

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Nov 7, 1997, 3:00:00 AM11/7/97
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In article <346163...@ns.sympatico.ca>,

What do you do, Jeffy? Tackle them into the broom closet and
forcefeed them Valium?

Clueless Newbie

Big Daddy Tezcatlipoca

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Nov 8, 1997, 3:00:00 AM11/8/97
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wil...@usa.TAKETHISOUT.net (Phoenix) wrote:

>> > 40%. Our new manager is slightly less ridiculous, but she still demands
>> > high performance especially with smiling and hustling. If we give
>> > someone an SOC, and give them the points for smiling, and she thinks
>> > that they haven't been smiling with a full enough grin, we get chewed
>> > out for it. Anyway, since I started to crack down on this, I have seen
>> > major improvements in this area.
>>
>> What do you do, Jeffy? Tackle them into the broom closet and
>> forcefeed them Valium?
>

>Personally I would be rather fearful of working in a place like this. It's starting
>to sound less and less like a good place to work and more and more like a
>third-world dictatorship. You must *BE HAPPY* anyway, no matter what,
>make like everything's all happy and nice and everyone gets along, shove all
>the excess dust under the carpet. Who in his right mind could POSSIBLY
>want to work in a place like that?!! It'd be a living hell. Good God, if Jeffy
>had anyone I'm acquainted with working under that environment he'd have
>to jam them in a sauna full of ether every day before they went to work....

When McDonalds were designing the current model McDrone, they
neglected to prioritize the directives 'Always Smile' and 'Please the
Customer'. The upshot of this is that if you go in, buy a Big Mac, and
tell them to 'stop smiling', they tend to keel over due to the
unresolvable internal conflict this produces. If you're lucky, right
into the frier...

Peter

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
"Dig that grave of yours a little deeper, you racist prick. I don't
want the dogs digging up your rotting net.corpse after you're buried."
--Texas Tom, the Shame of Yale.edu, shortly before his own net.death.
-=-=-=-=-=-=-=-=-=-=-RPG Character Illustrations-=-=-=-=-=-=-=-=-=-=-=-
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John Rear Admiral McKeon

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Nov 9, 1997, 3:00:00 AM11/9/97
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On Sat, 08 Nov 1997 11:33:43 -0700, wil...@usa.TAKETHISOUT.net
(Phoenix) wrote:

>In article <8789605...@dejanews.com>, mde...@net-link.net wrote:
>
>> In article <346163...@ns.sympatico.ca>,
>> jeffer...@ns.sympatico.ca wrote:
>> >
>> > Jason Hatfield wrote:
>> >
>> > > Hey i dont know about yer guy's stores....biut hell...i have fun at
>> > > work...and i TRY to make my crew have fun aswell...im the Breakfast
>> > > Co-ordinator in Yarmouth...and hell.....we have fun, we smile, and
>> > > most of us LIKE our jobs.......i wouldnt do it 50 hours a week if it
>> > > sucked......i will admit most McD's ive been to piss me off in the
>> > > service dept. but ours is OK......we raise hell alot...and it raises
>> > > moral and makes ya wanna smile.....
>> > > But Jeff...i think yer restaurant is a little too serious, if yer
>> > > doc'n your crew for not smiling...all your gonna do is piss them off
>> > > more...then they'll never smile,,,,,whats the good of that.....
>> > > any way..thats my opinion...
>> > I agree with you; I also have fun at work and would have quit by now if
>> > I didn't like it. However, as to the strictness of my store, that
>> > really has to do with how strict your store manager is. I have had two
>> > extremely intense tore managers since I worked at my store. The first
>> > one required that if on the SOC they lost points for not smiling that
>> > they get zero for their six steps, making their maximum SOC mark a

>> > 40%. Our new manager is slightly less ridiculous, but she still demands
>> > high performance especially with smiling and hustling. If we give
>> > someone an SOC, and give them the points for smiling, and she thinks
>> > that they haven't been smiling with a full enough grin, we get chewed
>> > out for it. Anyway, since I started to crack down on this, I have seen
>> > major improvements in this area.
>>
>> What do you do, Jeffy? Tackle them into the broom closet and
>> forcefeed them Valium?
>
>Personally I would be rather fearful of working in a place like this. It's starting
>to sound less and less like a good place to work and more and more like a
>third-world dictatorship. You must *BE HAPPY* anyway, no matter what,
>make like everything's all happy and nice and everyone gets along, shove all
>the excess dust under the carpet. Who in his right mind could POSSIBLY
>want to work in a place like that?!! It'd be a living hell. Good God, if Jeffy
>had anyone I'm acquainted with working under that environment he'd have
>to jam them in a sauna full of ether every day before they went to work....

Uh, what does this have to do with Mario and a giant ape?

>
>--
>"Here is the only official FAQ and charter for alt.mcdonalds.crew. Please note
>that anyone who violates this charter or attempts to post an alternate charter will
>be reported to their ISP for abuse of newsgroups:"
> - Jeffy D. Hunt, Lord of the Fries
>
>Visit my response at: http://members.aol.com/macabrus/jefferydhuntfaq.html
>
>/\ Blackhooded Mallet Of The news.admin.net-abuse Hierarchy
> \ /\ Known as James - Send Email By Subtracting Remove Phrase
> \/ \ Please Don't Shoot the Piano Player - He's Doing the Best He Can
> / \ Troll Patrol Enforcer - BOFH - CABAL - FOTS - RVDN - NETSCUM

-
John "Rear Admiral" McKeon
Secretary of the Navy, alt.fan.karl-malden.nose
Named "the Rainman of prog-rock and classic rock"
by Tom Deflumere

It seems that that James "Rear Admiral" McKeegan has joined in the
flooding game. If he wants LARTed that badly, fine--he is contributing
to a denial of service attack. - Follower of the Clawed Albano, 11/1/97

mde...@net-link.net

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Nov 9, 1997, 3:00:00 AM11/9/97
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In article <3465d2c1...@news.pilot.infi.net>,

What does it have to do with it? What does it have to do with it?
Have you ever seen slow motion videos of Mario 64? Right on his forehead
you'll first see 666 and then you'll see, word by word, once every second
the following - "Work at McDonalds, don't worry, be happy".
And in Donkey Kong it's even worse. Get right up to the screen, way way
up and you'll see them - GOLDEN ARCHES IN THE PUPILS OF HIS EYES!!!
I'm telling you people - it's a plot. Don't play those games or you could
become like Jeffy.

Clueless Newbie

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Nov 11, 1997, 3:00:00 AM11/11/97
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barbara@.bookpro.com wrote in article <346b9577...@news1.radix.net>...


> Dark...@NOSPAMbigfoot.com (Big Daddy Tezcatlipoca) wrote:
>
> >When McDonalds were designing the current model McDrone, they
> >neglected to prioritize the directives 'Always Smile' and 'Please the
> >Customer'. The upshot of this is that if you go in, buy a Big Mac, and
> >tell them to 'stop smiling', they tend to keel over due to the
> >unresolvable internal conflict this produces. If you're lucky, right
> >into the frier...
>

> I'm gonna try it. I don't WANT someone I don't know grinning at me
> from behind a counter. I want a marginally drinkable cup of coffee or
> a cheap burger, and I want it fast so I can get back on the road.
> Cheap food that's easy to find on road trips and served quickly is the
> ONLY thing McDonalds has that I want. The size of the smile on the
> person who's being paid to hand it over to me is completely irrelevant
> and just makes the person look like a mindless idiot. McDonald's
> employees, there's nothing inherently exciting about punching some
> buttons, stuffing prepackaged food items into a bag, handing it to a
> total stranger, and taking that stranger's money, and I'd rather you
> didn't pretend that there is.

When you get right down to it, it seems like a way of ensuring the people
who work there will be morons because morons are the only people
who could be happy at a sinkhole like that.

--

Subsitute mdegan for nospam in my email address
Michael Egan, Clueless Newbie Cabal
Dean of Economics, Bungmunch University
Now the Official #3 enemy of the HFW (with a bullet!)


Lord Protectorate of alt.mcdonalds.crew

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Nov 11, 1997, 3:00:00 AM11/11/97
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barbara@.bookpro.com wrote:

> Here's a clue: A wide smile does not automatically equal courtesy.
> Lack of a smile does not automatically equal rudeness. A "Yes,
> ma'am" and a "Thank you, ma'am" (or "sir"), said in a courteous tone
> of voice, are generally appreciated, as is a polite manner. I'm not
> saying that there is no room for the occasional smile, but grading
> people on smiles completely misses the point. Courtesy in a service
> industry is serving customers efficiently without pushing your
> personality or your products on them.
I agree with you completely, although my managers don't insist on it I
alos make sure that people give customers direct eye contact when
talking to a customer. In my opinion, this is more important than the
smile. I also make sure that everyone uses "thank you" and "please"
whenever dealing with a customer, and apologises when dealing with
complaints. Our policy in regards to suggestive selling has changed in
the lsy year. We are now supposed to only suggestive sell when a size
of an item is not stated. (if you order a french fries, we will ask "Was
that a large fries?") We no longer tell crew to suggestive sell items,
because most people do find it annoying. I hope that I have responded
to some of your questions.

Crew Trainer

RJL

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Nov 11, 1997, 3:00:00 AM11/11/97
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barbara@.bookpro.com wrote:

(snipped)

> Yes, thanks. I just have one more: Do you have any idea what
> "protectorate" means? Please look it up. TIA.

Isn't that the 20th century euphemism for "Colony"? Is this from some
deal you got from SPUTM to not get your account shagged Jeff?

>
> Oh, sorry, just *one* more: Do you have any idea how silly "Lord
> Protectorate of alt.mcdonalds.crew" looks and sounds? Even if you
> changed it to "Lord Protector," it would be exceedingly goofy.

I think he is referring to "Cromwell- Lord Protector of England". Let's
see Jeffy, in your case instead of the "Ironsides" you have the
"Ironfries" and is "Burger King" your James III? It seems a little
overdone to call yourself the "Lord Protectorate of Alt.McDonalds.Crew"
when you all ready have the much more elegant "Lord of Fries".


--


RJL

Clueless Newbie

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Nov 14, 1997, 3:00:00 AM11/14/97
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Phoenix <wil...@usa.TAKETHISOUT.net> wrote in article
<wilhelp-ya0240800...@news.concentric.net>...
> In article <346B4D...@microlink.net>, conn...@microlink.net wrote:


>
> > Clueless Newbie wrote:
> > >
> > > barbara@.bookpro.com wrote in article <346b9577...@news1.radix.net>...
> > > > Dark...@NOSPAMbigfoot.com (Big Daddy Tezcatlipoca) wrote:
> > > >
> > > > >When McDonalds were designing the current model McDrone, they
> > > > >neglected to prioritize the directives 'Always Smile' and 'Please the
> > > > >Customer'. The upshot of this is that if you go in, buy a Big Mac, and
> > > > >tell them to 'stop smiling', they tend to keel over due to the
> > > > >unresolvable internal conflict this produces. If you're lucky, right
> > > > >into the frier...
> > > >
> > > > I'm gonna try it. I don't WANT someone I don't know grinning at me
> > > > from behind a counter. I want a marginally drinkable cup of coffee or
> > > > a cheap burger, and I want it fast so I can get back on the road.
> > > > Cheap food that's easy to find on road trips and served quickly is the
> > > > ONLY thing McDonalds has that I want. The size of the smile on the
> > > > person who's being paid to hand it over to me is completely irrelevant
> > > > and just makes the person look like a mindless idiot. McDonald's
> > > > employees, there's nothing inherently exciting about punching some
> > > > buttons, stuffing prepackaged food items into a bag, handing it to a
> > > > total stranger, and taking that stranger's money, and I'd rather you
> > > > didn't pretend that there is.
> > >
> > > When you get right down to it, it seems like a way of ensuring the people
> > > who work there will be morons because morons are the only people
> > > who could be happy at a sinkhole like that.
> >

> > To quote an old Star Trek:
> >
> > "I don't trust men who smile too much." --some Klingon
>
> "The bigger the smile, the sharper the knife." --one of the Ferengi Rules of
> Acquisition. :-))

"Smiling faces sometimes ..." -- The Undisputed Truth (I think)

MobCypher

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Nov 15, 1997, 3:00:00 AM11/15/97
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On 14 Nov 1997 07:00:20 GMT, john d. <joh...@matrix.eden.com> wrote:

>In alt.mcdonalds.crew Phoenix <wil...@usa.TAKETHISOUT.net> wrote:
>: In article <346B4D...@microlink.net>, conn...@microlink.net wrote:
>
>: > "I don't trust men who smile too much." --some Klingon


>
>: "The bigger the smile, the sharper the knife." --one of the Ferengi Rules of
>: Acquisition. :-))
>

>"I loved it." --your mom, the last time I fucked her.

Though I think john d's a total fuckhead, this was actually funny.
Accidental good timing, I guess.
--
Song of the Day: "Rest in Piss"- Brotha Lynch Hung

leg...@musashi.bushido.mil

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Nov 15, 1997, 3:00:00 AM11/15/97
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In article <wilhelp-ya0240800...@news.concentric.net>,
Phoenix <wil...@usa.TAKETHISOUT.net> wrote:
>In article <3484ddab...@news1.radix.net>, barbara@.bookpro.com wrote:

[snippage]

Do you people actually think that McD's management wants its shitworkers
to "suggest" other items on the menu out of a sense of "courtesy"?

The fact is that if .05% of the customers are suckered into buying
something else, management is happy. And BTW, get the fuck out of a.f if
you can't do some actual flaming.

-Legion
--
"now there's a nice .sig." -- Jimmy G. "Fuckhead" Ke#gan, Jr. in
<4vadh2$p...@news.wizvax.net>, admiring PJZ's "Jimmy the fuckhead" .sig

leg...@musashi.bushido.mil

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Nov 15, 1997, 3:00:00 AM11/15/97
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In article <64gsu4$qj8$2...@boris.eden.com>,

john d. <joh...@matrix.eden.com> wrote:
>In alt.mcdonalds.crew Phoenix <wil...@usa.TAKETHISOUT.net> wrote:
>: In article <346B4D...@microlink.net>, conn...@microlink.net wrote:
>
>: > "I don't trust men who smile too much." --some Klingon
>
>: "The bigger the smile, the sharper the knife." --one of the Ferengi Rules of
>: Acquisition. :-))
>
>"I loved it." --your mom, the last time I fucked her.

"He's never going to escape from his delusional state, nurse. There's
just no hope left." -- johnd's shrink.

Clueless Newbie

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Nov 16, 1997, 3:00:00 AM11/16/97
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leg...@musashi.bushido.mil wrote in article <64ldgi$4...@flatland.dimensional.com>...


> In article <64gsu4$qj8$2...@boris.eden.com>,
> john d. <joh...@matrix.eden.com> wrote:
> >In alt.mcdonalds.crew Phoenix <wil...@usa.TAKETHISOUT.net> wrote:
> >: In article <346B4D...@microlink.net>, conn...@microlink.net wrote:
> >
> >: > "I don't trust men who smile too much." --some Klingon
> >
> >: "The bigger the smile, the sharper the knife." --one of the Ferengi Rules of
> >: Acquisition. :-))
> >
> >"I loved it." --your mom, the last time I fucked her.
>
> "He's never going to escape from his delusional state, nurse. There's
> just no hope left." -- johnd's shrink.
>
> -Legion

"Damn, I'm an old man at 18." - johnd's pecker

dan

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Nov 18, 1997, 3:00:00 AM11/18/97
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leg...@musashi.bushido.mil wrote:
>
> In article <wilhelp-ya0240800...@news.concentric.net>,

> Phoenix <wil...@usa.TAKETHISOUT.net> wrote:
> >In article <3484ddab...@news1.radix.net>, barbara@.bookpro.com wrote:
>
> [snippage]
>
> Do you people actually think that McD's management wants its shitworkers
> to "suggest" other items on the menu out of a sense of "courtesy"?
>
Suggestive selling is a part of the job not something managers want
workers to do out of "courtesy", and if successful it creates more
profits and makes management real happy. S.R.

blinking...@gmail.com

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Feb 14, 2017, 3:29:30 PM2/14/17
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I think I would rather have the employees to be able to act naturally, then put on a fake smile show and then hocking lugies in my burger out
of sheer resentment of having to take a day of abuse and pretend everything is OK

(I have seen customers and strangers off the street do crazy shit in
fast food restaurants, even in "nice" areas)

blinking...@gmail.com

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Feb 14, 2017, 3:29:40 PM2/14/17
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blinking...@gmail.com

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Feb 14, 2017, 3:29:41 PM2/14/17
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