Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

I have a question about removing feedback

0 views
Skip to first unread message

Bob

unread,
May 1, 2001, 4:09:06 PM5/1/01
to
Hello - I have about 5000 positive feedbacks and one negative. It was left in
January, 2000 by a bidder out of nowhere - he posted it a couple of days after
the auction, saying he had not received the item. I had mailed it the day after
the auction, and it did make it to him quickly (I had sent it priority mail). I
had left him a postive the day after the auction because he paid right away.

Then he bid on several more of my auctions, and refused to pay for them. After
a number of emails and a phone call, I left a neg for each of those auctions.
Several other sellers had the same problems, and his feedback rating went to
-7.

Last week I was perusing my old feedbacks, and decided to see how he was doing.
For some reason all of his negatives were gone! They had been removed. I don't
know why eBay did this, but they never contacted me to determine if the ones I
left were legitimate. So, the single positive I left for him is still there,
and the three negatives are gone, as are all the other negatives.

I feel frustrated. My negatives were appropriate; I was slow to leave them, and
gave him several emails, phone calls, and even sent one letter before leaving
them. They have been removed. The one I got from him, in my opinion, was
inappropriate. He left it right after the auction, despite the fact that I
wrote him the day after the auction that I had the payment and had mailed the
package immediately.

This was over 3 months ago. Is there anything I can do to have mine removed? Of
course, eBay will not give me the courtesy of someone to talk to, they will
only respond to email. I'm afraid I'm barking up a tall tree, and expect to get
back only form emails. In other words, I'm cynical that this is worth even
trying.

Any advice?

jacquie rodgers

unread,
May 1, 2001, 9:06:23 PM5/1/01
to
You have 5000 positives and are worried about one negative?????
Geeeeeeeeze, get real. Hey, if you get a solution to this, maybe you can
help me..... one buyer left me a positive comment and accidentally checked
"negative" box, so it registered as a negative, even tho comment is
something to the effect of "great transaction, would do business again". I
contacted her to see what was wrong that she left neg feedback and she was
really sorry, but said she just messed up. Even when she contacted eBay and
told them she had made a mistake they wouldn't remove it. That still counts
against me. It's not the only "unfair" negative I have. So, now what was
your question again???


"Bob" <disneyo...@aol.com> wrote in message
news:20010501160906...@ng-cs1.aol.com...

Kris Baker

unread,
May 1, 2001, 4:31:47 PM5/1/01
to
Bob, there've been some recent instances where database problems
made some feedback seem to disappear for a day or two -- but I
can't remember any reports of feedback absolutely disappearing.
Anyone?

If you're positively sure that this is the same person you gave three
negatives to and they've disappeared, I'd contact SafeHarbor and
request an investigation.

The only possibility I can think of is that this person had/has a friend at
eBay in a position to "cook" the books for him. But it would be
easier to start over, than to go through all of that.

Kris

Bob wrote in message <20010501160906...@ng-cs1.aol.com>...

Bob

unread,
May 1, 2001, 11:11:36 PM5/1/01
to
>but I
>can't remember any reports of feedback absolutely disappearing.
>Anyone?

Don't they "disappear" if you appeal for a removal to eBay and they approve?

Zcardriver

unread,
May 2, 2001, 12:48:37 AM5/2/01
to
If that's what happened, that's pretty scary because the poster should have
been contacted for his input in the matter.

I personally had one negative FB removed because of the filthy language it
contained. It was deleted within 12 hours of my reporting it to e-Bay, it
was that offensive.

Z


Apprentice Elf

unread,
May 2, 2001, 1:42:46 AM5/2/01
to

"jacquie rodgers" <rjrro...@earthlink.net> wrote in message
news:j4JH6.120$713....@newsread1.prod.itd.earthlink.net...

> You have 5000 positives and are worried about one negative?????
> Geeeeeeeeze, get real. Hey, if you get a solution to this, maybe you
can
> help me..... one buyer left me a positive comment and accidentally checked
> "negative" box, so it registered as a negative, even tho comment is
> something to the effect of "great transaction, would do business again". I
> contacted her to see what was wrong that she left neg feedback and she was
> really sorry, but said she just messed up. Even when she contacted eBay
and
> told them she had made a mistake they wouldn't remove it. That still
counts
> against me. It's not the only "unfair" negative I have. So, now what was
> your question again???

Good story but eBay will remove negative feedback left in error if
contacted by both parties.


Curtis Desjardins

unread,
May 2, 2001, 8:35:32 AM5/2/01
to
I've got the kavorka, Apprentice Elf, the lure of the animal. I'm dangerous!

>
> Good story but eBay will remove negative feedback left in error if
> contacted by both parties.

Only if the "feedback in error" is left for the wrong person, and it is
later left for the correct person. Once the correct feedback is left for
the correct person, the incorrect feedback will be removed. Just having
both the seller and buyer email and say please delete it isn't enough.


Curtis. (remove latte to reply)

--
Pat Buchanan recently changed his stance on abortion. He will now
approve of an abortion, in the case of rape, in the first trimester
BUT only if the rapist is black, hispanic, Jewish, or gay. ---Judy Gold

LeftCoast C.C.

unread,
May 2, 2001, 8:49:47 AM5/2/01
to
> Only if the "feedback in error" is left for the wrong person, and it is
> later left for the correct person. Once the correct feedback is left for
> the correct person, the incorrect feedback will be removed. Just having
> both the seller and buyer email and say please delete it isn't enough.

...which is useless in this situation, since the problem was not with
identities but with a box checked incorrectly, right?

--
"I think we agree, the past is over." -- Candidate GW Bush, on his meeting
with John McCain, Dallas Morning News, May 10, 2000

"Curtis Desjardins" <pa...@cafelatte.net.co.kr> wrote in message
news:9couuk$nar$2...@news.nuri.net...

imp...@spamblockearthlink.net

unread,
May 2, 2001, 1:21:16 PM5/2/01
to
There was a persistent eBay member who was able to get an erroneous
negative feedback removed after a lot of work. It was chronicled in the
Fedback forum. The negative feedback was removed when he submitted an
agreement signed by him, the feedback giver and an attorney. Here is a
copy of the agreement he posted in the forum. (When you go to this sie,
there will be a popup ad for the webhost.)

http://implog.hypermart.net/EbayNegRemovalAgreement.html

Curtis Desjardins

unread,
May 2, 2001, 9:03:26 PM5/2/01
to
I've got the kavorka, LeftCoast C.C., the lure of the animal. I'm dangerous!

>> Only if the "feedback in error" is left for the wrong person, and it is
>> later left for the correct person. Once the correct feedback is left for
>> the correct person, the incorrect feedback will be removed. Just having
>> both the seller and buyer email and say please delete it isn't enough.
>
> ...which is useless in this situation, since the problem was not with
> identities but with a box checked incorrectly, right?

That would be correct. I was in this same situation (as the feedback-leaver
though; left a neg instead of a neut). No amount of cajoling on my part
nor the sellers would get them to delete it.

If you click the wrong radio button, you're screwed.
If you leave it for the wrong person, you have some recourse.

Curtis Desjardins

unread,
May 2, 2001, 9:06:14 PM5/2/01
to
I've got the kavorka, imp...@SPAMBLOCKearthlink.net, the lure of the
animal. I'm dangerous!

> There was a persistent eBay member who was able to get an erroneous
> negative feedback removed after a lot of work. It was chronicled in the
> Fedback forum. The negative feedback was removed when he submitted an
> agreement signed by him, the feedback giver and an attorney. Here is a

And there is the crux... the attorney. Read eBay's feedback removal rules.
There's a point in there about court orders and lawyer, or some such.
Sick a lawyer on them, and they'll cave.

Kris Baker

unread,
May 2, 2001, 9:25:36 PM5/2/01
to

Curtis Desjardins wrote in message <9cqau6$m5m$4...@news.nuri.net>...

>I've got the kavorka, imp...@SPAMBLOCKearthlink.net, the lure of the
>animal. I'm dangerous!
>> There was a persistent eBay member who was able to get an erroneous
>> negative feedback removed after a lot of work. It was chronicled in the
>> Fedback forum. The negative feedback was removed when he submitted an
>> agreement signed by him, the feedback giver and an attorney. Here is a
>
>And there is the crux... the attorney. Read eBay's feedback removal rules.
>There's a point in there about court orders and lawyer, or some such.
>Sick a lawyer on them, and they'll cave.


But that's different, Curtis, than the original case. In the one where the
attorney was brought in, the feedback giver was cooperative. If it's
worth it to hire an attorney, and you get the feedback giver to cooper-
ate, I imagine any feedback would be removed.

The original case brought up "disappearing" feedback (about seven
negatives), and I've not seen anyone be able to explain that.

Kris


imp...@spamblockearthlink.net

unread,
May 3, 2001, 9:00:21 AM5/3/01
to
I asked several times and never received instructions as to how EXACTLY
to have my attorney file to remove false negative retaliatory feedback.
I asked what papers to send, from which court, where to send them, how
to send them and to whom. I got no response from eBay and when I would
remind them that I was waiting for instructions, they would ask for more
time. They never gave me clear info on what to do, only the chant
"feedback can only be removed by a court order". I suggested several
times that they post EXACT instructions on their site. Did they...? ;
)

LeftCoast C.C.

unread,
May 3, 2001, 10:37:54 AM5/3/01
to
> I asked several times and never received instructions as to how EXACTLY
> to have my attorney file to remove false negative retaliatory feedback.
> I asked what papers to send, from which court, where to send them, how
> to send them and to whom. I got no response from eBay and when I would
> remind them that I was waiting for instructions, they would ask for more
> time. They never gave me clear info on what to do, only the chant
> "feedback can only be removed by a court order". I suggested several
> times that they post EXACT instructions on their site. Did they...? ;

Someone kept asking the paper I worked for how and when to serve us with a
summons and complaint for libel. I just didn't get back to them. Luckily,
they got so frustrated, they gave up.

(Hint: Your attorney will know what to do.)


--
"I think we agree, the past is over." -- Candidate GW Bush, on his meeting
with John McCain, Dallas Morning News, May 10, 2000

<imp...@SPAMBLOCKearthlink.net> wrote in message
news:3AF1567F...@SPAMBLOCKearthlink.net...

Deborah Stevenson

unread,
May 3, 2001, 9:37:03 PM5/3/01
to

On Wed, 2 May 2001, Kris Baker wrote:

> But that's different, Curtis, than the original case. In the one where the
> attorney was brought in, the feedback giver was cooperative. If it's
> worth it to hire an attorney, and you get the feedback giver to cooper-
> ate, I imagine any feedback would be removed.

From conversation on the forums, it looks like a Square Trade filing is
the way to do that these days--the feedback leaver provides information
and consent, somebody coughs up the fee, and it gets removed. Lawyers
don't seem to be required.



> The original case brought up "disappearing" feedback (about seven
> negatives), and I've not seen anyone be able to explain that.

Yep. I'm intrigued.

Deborah Stevenson
(stev...@alexia.lis.uiuc.edu)

Andrew A. Napolitan

unread,
May 3, 2001, 11:12:27 PM5/3/01
to
I left nasty feedback to a seller, for 2 weeks none of her items sold. She
basically refunded all costs incured by me, and paid me extra $25.00 for my
trouble. She paid the $75.00 fee to have it removed.

Andrew
"Deborah Stevenson" <stev...@alexia.lis.uiuc.edu> wrote in message
news:Pine.SGI.4.10.1010503...@alexia.lis.uiuc.edu...

LeftCoast C.C.

unread,
May 3, 2001, 11:22:07 PM5/3/01
to
She paid the $75.00 fee to have it removed.


The WHAT????

--
"Will the highways on the Internet become more few?" -- Candidate GW Bush,
Concord, N.H., Jan. 29, 2000


"Andrew A. Napolitan" <n2...@home.com> wrote in message
news:v6pI6.46256$B22.11...@news1.rdc2.pa.home.com...

0 new messages