Do I hold the record for FedEx bad service???
Fred
home in northern Arkansas on January 17. It arived at the FedEx
facility in Harrison AR on January 21. As of January 31 they have
made no attempt to deliver it or reship it with a delivery service
(UPS or USPS) that can handle the job. For anyone who doesn't believe
this could happen here is the Federal Express tracking #
142066410007331
Mac McDougald
fab...@netscape.net says...
"Recipient location security delay. Delivery will be reattempted."
I've never seen THAT before?
Mac
Evan Platt
<doogleRE...@nxs.net> wrote:
>"Recipient location security delay. Delivery will be reattempted."
>
>I've never seen THAT before?
Perhaps an armed guard?
Pitbull?
Immigrant with a pocket knife?
To reply, remove TheObvious from my e-mail address.
Dan Smith
fab...@netscape.net (Fred) wrote:
Oh boy, have you got me going.
A couple of years ago the company I work for ordered a new $3000
computer from Apple for me. Apple shipped via Fedex. After the
expected amount of time, the monitor arrived but not the CPU.
This was a brand new, hot model in short supply, for which Apple had
estimated five-week delivery, and which had actually taken eight weeks
until shipment.
Fedex tracking showed that the monitor had been delivered to my-name,
my-company, my-company's-right-address, but that the CPU had been
delivered to my-name, my-company, some-completely-'nother-address. Five
miles away in an adjacent town with a different zip code.
No, there was NO similarity between the name of the company I work for
and the name of the university, NO similarity between the street
addresses, and the university, while nearby, is in a different town with
a different zip code.
Since they insisted that they had delivered it to my-company at
wrong-address, they couldn't tell me what company was really AT
wrong-address. They did tell me it had been signed for by
completely-unfamiliar-name.
They INSISTED that they had delivered it to the address specified in
their paperwork and that any problem was not THEIR problem.
Seemed conceivable though unlikely, that Apple would screw up the
address on ONE of two items ordered at the same time on the same
purchase requisition. Many phone calls later, Apple said all THEIR
records showed both items had shipped to my-name, my-company,
right-address and they would assist in filing a Fedex claim for a
lost/stolen item.
Meanwhile, my problem was, even if we got the money back, it still meant
ordering a new CPU and another four-to-eight week wait.
So I started doing Switchboard, Google, Anywho lookups on the address.
I forget which worked, but I found out that the address belonged to a
university in the neighboring town. It was just the main address for
the university. Fortunately, they only had only a single central
shipping/receiving department. A few more calls and I was talking to a
helpful person. I asked whether the person who had signed for the
package worked there, and he said "Sure, but he's not there now." I
explained the situation, and said "Would you mind seeing if you have a
package from Apple with my name on it?" He came back and said, "Yep, we
have it. It's in among a lot of stuff we just ordered from Apple.
Sorry person-who-signed-for-it didn't spot the problem."
I asked him what address was on the package. The address written on the
package in big letters was, of course, my-name, my-company,
right-address.
In all this, I would say that Fedex was about as unhelpful as could be.
They stonewalled on admitting any problem, were no help at all in
determining what had gone wrong, and in fact, after I located their
stray package for them, were amazingly unhelpful and graceless about
picking up the package at the university and delivering it to the my
company. (When prodded, yes, they did so, for free, and within 48
hours of my asking them).
At no point did Fedex ever produce anything that convinced me that
they'd EVER been given the wrong address. All the paperwork, everything
printed on the box had the right address.
Anyone can make a mistake, but their reluctance to admit it or be
proactive about resolving it was infuriating. Their attitude could have
been summarized as "it is IMPOSSIBLE that we could have delivered it to
the wrong address. Whatever address we delivered it to MUST have been
the address we were supposed to deliver it to. Any mistake HAD to have
been someone else's mistake. Not our problem." At no point did they
offer to investigate or take ANY action to find our package.
Shows that "tracking" is not always an infallible guarantee against
problems. This experience truly soured me on Fedex.
Yes, Fedex is so nearly flawless that this is the first time I ever ran
into a problem with them. Their handling of problems when they DO have
them is far from flawless.
If they'd been an eBay seller I would have given them a grudging
"Neutral" with a very pointed comment.
--
Dan Smith
Audrey
within the UK are
1) Avoid Fedex
2) Avoid Fedex
3) Avoid Fedex
They are just about the most incompetent, unreliable, inept bunch of
folks around. There are a lot better shippers around. Their approach
to dealing with problemns of any sort is obfuscation, delay and lies.
Mark