Need Lagard 33E factory reset procedure

[Manuel Dominguez Sarmiento]

Hi,

I own a number of EXL Safe Corp. hotel safes (LaGard 33E locks) which I use
in my small country inn. This company did not supply either master or reset
codes with the safes, which I finally agreed to pay $150 for once I realized
there was no other way the company would supply me with these.

Now I have the 6-digit factory reset codes ("override" codes is the way the
company referred to these), but the people in this company are so
incompetent that the instructions they faxed to me to use the codes, after
repeated requests, make no mention AT ALL of override codes, they only refer
to master codes which are something different. I don't want to deal any
more with these people (everytime I call them it's a lot of money, as I am
in Argentina), so I would appreaciate it if anyone could forward me the
pertinent instructions on how to completely reset the locks.

BTW, the information is not available on www.lagard.com. And I'm hesitant
to call LaGard because I do not know whether they will be eager to give me
these instructions, and besides, again it's an International phone call (ie:
expensive).

Of course I'm deeply concerned about this because some valuables are trapped
inside one of the safes and we can't get them out without destroying the
safe.

Any help appreciated,

- Manuel Dominguez Sarmiento
domi...@ciudad.com.ar

[todd]

Your post goes 2 different ways, a reset code is not the same as a
master code or factory code or override code.
There is no reset code for lagard locks, it is a procedure you follow
that wipe out the programing and you start from scratch, you must have
access to the circuit board to do it.
the master code or override code or factory code what ever you want to
call it on a lagard 33e is simply a pre programed code in the lock the
manufacture never told you about, to use it simply enter the 6 numbers
the same as you would the existing combo, it is no different.
now to clear the locks enter 0 six times, your existing combo, new 6
digit combo, new six digit combo a second time. you have now programed
in a new combo
all of this info is available through lagard 310-325-5670 to any one
that asks for it and it should have came with your safe, call lagard and
ask for operating instructions for a combogard.

now a question for you . why did you order this type of lock for hotel
use? you need a lock that the guest can program themselves with an
override key or code for you to use in an emergency. the way you have it
set up once someone stays in the room and learns the combination they
can come back the next week and clear out the safe.

[Manuel Dominguez Sarmiento]

Hi,

Thanks for replying. Perhaps what I wrote seems inconsistent, and it may
well be, since I'm quite unexperienced in this area. I'll try to reply to
the points you make:

> Your post goes 2 different ways, a reset code is not the same as a
> master code or factory code or override code.

I did not know that. I finally called LaGard and that's exactly what they
told me. I made the assumption that master codes were different from reset
codes in the 33E as I also own two safes with SG 6120 locks which have BOTH
master and reset codes. My mistake.

> There is no reset code for lagard locks, it is a procedure you follow
> that wipe out the programing and you start from scratch, you must have
> access to the circuit board to do it.

So, if I understand correctly, there's no way to reset the lock if the safe
is closed, right?

> the master code or override code or factory code what ever you want to
> call it on a lagard 33e is simply a pre programed code in the lock the
> manufacture never told you about, to use it simply enter the 6 numbers
> the same as you would the existing combo, it is no different.

Yes, this is what LaGard tells me. However, I again assumed that what EXL
Safe Corp. provided me where reset codes (they called them "override
codes"), and NOT master codes, as the safes would not open with the codes
they provided me. Now as you and LaGard point out there are no reset codes
whatsoever. LaGard tells me EXL Safe Corp. must have provided the wrong
combos then. I called EXL Safe Corp. again and they tell me there's nothing
they can do, they will refund the money I paid for the codes but I should
contact a local locksmith to get the safe open.

> now to clear the locks enter 0 six times, your existing combo, new 6
> digit combo, new six digit combo a second time. you have now programed
> in a new combo
> all of this info is available through lagard 310-325-5670 to any one
> that asks for it and it should have came with your safe, call lagard and
> ask for operating instructions for a combogard.

I do have this information available (I downloaded it from www.lagard.com),
however as I assumed master codes were not what I had, I thought I needed
additional instructions. In any case, given that I do not know either the
user or master combo of the closed safe this procedure will not do.

> now a question for you . why did you order this type of lock for hotel
> use? you need a lock that the guest can program themselves with an
> override key or code for you to use in an emergency. the way you have it
> set up once someone stays in the room and learns the combination they
> can come back the next week and clear out the safe.

The safes CAN be programmed by the guests. The problem is that the company
that sold us the safes did not supply us with the correct instructions for
the safes and did not supply master codes (for emergency use) either. You
might well ask, why didn't you ask for this information as soon as you
received the safes? The answer is that the safes were not installed until
well over a year after we bought them (the construction of the hotel was
delayed). We noticed this only when we were about to install the safes
(they were in storage until then). The hotel is not open yet, we would
never have guests use these safes if we had no way of opening them in an
emergency. The safe that is now locked and for which the combo was
lost/forgotten was being used by one of our employees. This thankfully
reminded us that we needed to get the master codes from the manufacturer
before we opened the hotel, but alas, as I've already pointed out, the
company has washed their hands clean and the codes they provided are
useless.

Is there any place I can report this kind of business practice? A Better
Business Bureau I can contact? If it's online it's better since, again, I'm
in Argentina.

Thanks for listening,

["Keyman"]

"Manuel Dominguez Sarmiento" <domi...@ciudad.com.ar> wrote in
message news:2fa69.51081$0b6.4...@news.easynews.com...

Do you have courts in Argentina ?
Hire a Locksmith to remedy your problem and sue the responsable
party for reimbusement of the Locksmiths fees you had to pay..

my2
--
"Keyman"

[todd]

shiva, a 33-e has batteries on the inside of the safe
if the batteries are bad the keypad gives off 5 beeps when you enter a
combo
on the keypad there are 2 silver terminals that you place a 9 volt
battery to that supplies emergency power to open the safe so that you
can replace the batteries.

[todd]

it seems like you understand what is going on.
let me give you another bit of help. when you enter a 6 digit combo if
it is the right numbers you will get 2 beeps from the keypad---3beeps
means wrong combo-----5 beeps means low batteries. also there is a LED
that flashes on the keypad in conjunction with the audible beeps. if you
get neither LED flashes or beeps you have either a totally dead battery
of the electronics are shot.
as for exl and a better business bureau you can find one on line but i
dont think many people check on a company before they buy. But every
business has trade shows that is where i would network and tell other
hotel owners what products are good and which ones are crap.
now for the sales pitch ,we do sell hotel safes if what you have does
not work out for you. good luck
Todd

[Manuel Dominguez Sarmiento]

Thanks for your help. The batteries are fine - I get three beeps and three
LED flashes whenever I try to input a code, and I also tried connecting a
spare battery to the front contacts just in case, but no codes (neither the
ones we normally use or the ones supplied by EXL) work. I have contacted
the local LaGard representative to see what they can do.

As for suing EXL safe as another gentleman suggested, I don't think it would
be feasible. I'm in Argentina, they are in California, so it would be
expensive, plus I don't even know how to go about it. But I'm really pissed
off at them though.

- Manuel

"todd" <wsut...@earthlink.net> wrote in message
news:3D55DA84...@earthlink.net...

[todd]

one last thing to try is factory combo 123456. the 3 beeps tell you it
is the wrong combo . but could also be bad keypad sending wrong signal
to lock

[Manuel Dominguez Sarmiento]

> but could also be bad keypad sending wrong signal to lock

I had not thought of this. Thanks again.

- Manuel

[emsa...@yahoo.com]

Keep in mind if you have a reset code it does NOT open the lock. It resets lock to the factory code 123456.

[Stormin Mormon]

The other guy's post is from 12 years ago.
What are the odds he's still looking for
help?


.
Christopher A. Young
Learn about Jesus
www.lds.org
.

[narro...@gmail.com]

Hi I'm having the same problem with my 14 rifle safe with a La Gard keypad.sometimes it works fine and most of the time it don't. Either the door is stuck open or stuck closed but it's a headache and the company I bought it from said they couldn't do nothin to you it was out of their hands.they also gave me an override code but has not worked for me.
Can anyone help me in what I'm doing wrong..I already bought another keypad but with my door close its useless.

[narro...@gmail.com]