Buyer Beware of Outdoor Escapes in Westfield, Indiana

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-- CUSTOMER / BUYER BEWARE --
Thought we had an incredible deal to have our irrigation system turned
on in spring and off in fall - after all, who wants to pay for this
service year after year anyway, so you might as well find someone you
can trust to do it for a reasonable cost - we thought we had that
with Outdoor Escapes in Carmel / Fishers / Westfield Indiana. Went to
the website http://www.outdoor-escapes.net of Outdoor Escapes in Carmel
/ Fishers / Westfield Indiana to learn how professional they are and
all of the guarantees and their high level of experience, so we thought
how could we go wrong. We signed up and pre-paid for them to open and
tune up our irrigation / sprinkler system in the spring and close down
and flush the system in the fall. After taking the bait, we had them
in for a consultation on other landscaping. When we decided not to go
with them, they put us at the end of the list, if not further, to have
our irrigation / sprinkler system closed down / turned off. The
problem is that they didn't schedule us until after the first freeze.
When they realized it was going to freeze they panicked and called us
to tell us to put big blankets over a system valve to keep it from
freezing. We followed their instructions because we trusted them as
our professional irrigation system specialist. It was too late and
while we were away from the house the valve broke, causing a massive
amount of water to be released from the pipe that is hooked directly to
the city water main. The water was forced up against the house because
of the blankets (instead of draining away from the house if it was
raining). This caused the water to build up against the house,
overwhelming the drainage system around the foundation of the house.
Ultimately, the water then had nowhere to go but to in our finished
basement, causing a small flood. When we called them about it, they
were VERY rude to us on the phone and wouldn't even send someone out to
fix the problem. They would rather try and talk me through a
complicated procedure of turning off the water to my house and or the
system. Once we got through that, they wouldn't even send someone out
to make sure I followed the procedure right and or that there wasn't
anything else wrong. Here is the best part. When we had the damage
repaired, they wouldn't take our call to help with the damages. We
called and their secretary wouldn't let me through to talk to the owner
of the business. So, if you must use this company, use at your own
risk. If there is a problem you cannot depend on them to be there for
you. I would not trust them if I was you. They didn't even try to
make it right. HORRIBLE CUSTOMER SERVICE WHEN A CRISIS IS AT HAND.
This is one of those companies where they are great until there is a
problem. They won't even make it right. They run from the problem!
Is this what you want to deal with? They should be ashamed with
themselves that they can continue to walk on the edge with their
customer's trust. I hope you don't have reason to ask for warranty
repair from Outdoor Escapes because you will be sorry. The trust was
broken and we are now out several thousand dollars for repairing the
damage that our trusted professionals could have prevented had they not
punished us for not buying additional services from them...

The business name is Outdoor Escapes and their address is 817 E 199th
St, Westfield, IN. and P.O. Box 665 Westfield, IN 46074. Their phone
number is 317- 845-1590 and the owner's name is Greg Fettig. They have
a website at http://www.outdoor-escapes.net