ATT.WORLDNET TECH SUPPORT GETS WORSE AND WORSE!
Howard Davis
They just don't seem to care about their customers.
They recently shut down their very useful and efficient support newsgroups
on Usenet. These were staffed by knowledgable techs, unlike the very slow
and sometimes incompetent agents on their (800) 400-1447 support line. These
people are sometimes hard to understand due to their foreign language
accents - apparently att.worldnet has found cheaper labor in third-world
countries!
Just try to get tech support by phone - recently it has been futile. My DSL
is down, but try their DSL helpline at (866) 596-8455. I tried twice, and
both times I was on hold listening to muzak for A HALF HOUR before I hung up
in disgust! They don't even tell you the approximate wait time!
I emailed them twice from their http://help.att.net website, but I have had
no response at all yet - just automatic acknowledgements of receiving my
request.
To whom can one effectively complain about such an IRRESPONSIBLE ISP?
Ernie Jurick
"Howard Davis" <how...@worldnet.att.net> wrote in message
news:3cvck.102609$102...@bgtnsc05-news.ops.worldnet.att.net...
> ATT.WORLDNET does not give a damn anymore about supporting its services.
> They just don't seem to care about their customers.
>
> They recently shut down their very useful and efficient support newsgroups
> on Usenet. These were staffed by knowledgable techs, unlike the very slow
> and sometimes incompetent agents on their (800) 400-1447 support line.
> These people are sometimes hard to understand due to their foreign
> language accents - apparently att.worldnet has found cheaper labor in
> third-world countries!
I have to admit that, while I'm usually patient with foreign help desks,
AT&T's pushed me over the edge two weeks ago when I cancelled my account.
Language wasn't the problem, sheer incompetence was.
-- Ernie
Howard Davis
news:4fednWF-VLtPHu_V...@comcast.com...
Thanks for the reply.
Is there any appropriate and effective agency we can complain to? The FCC
perhaps?
RR1402
Certainly not the privacy group, jerk.
Babar the King!
"Howard Davis" <how...@worldnet.att.net> wrote in message
news:3cvck.102609$102...@bgtnsc05-news.ops.worldnet.att.net...
> They just don't seem to care about their customers.
>
> They recently shut down their very useful and efficient support newsgroups
> on Usenet.
Whatever you do, I advise that you don't say that they recently shut down
their support newsgroups on Usenet because it isn't true. Those groups were
internal to att.net. They weren't on Usenet.
--
~~Bluesea~~
Spam is great in musubi, but not in email.
Please take out the trash before sending a direct reply.
Leon
"Howard Davis" <how...@worldnet.att.net> wrote in message
news:3cvck.102609$102...@bgtnsc05-news.ops.worldnet.att.net...
I solved this by switching to another ISP. I keep my att address by paying
$7.95 per month, which is a business expense for me because my editors and
clients all use that address. My cable company provides ISP service and I
have never had a problem. In fact, the last time I called Cablevision, I
spoke to an American.
ATT's overseas support employees are obviously not in the highest-paid
category. Their English pronunciation, by and large, is atrocious and they
seem very defensive when told they can't be understood. You get what you pay
for, if you're lucky, and when you buy cheap you get cheap.
Leon
Dan Gall
language most ISPs recognize, the bottom line.
For example, years ago, AT&T went to 'limited' hours per account. The
forums/newsgroups/email were full of complaints against it. Didn't mean
anything to AT&T until about 6 months later when they noticed their
subscibor totals had taken a nose dive, so they quietly re-instated
unlimited again.
As long as you keep paying them per month, why should they care? Read
the TOS (Terms of Service). They are obligated to provide a service when
and IF they can, there is no guarantee of 'uptime' or useability or
suitability for any purpose.
The Service is a best efforts service. The actual speed experienced by
customers may vary and depends upon several factors including customer
location, destination on the Internet, traffic on the Internet,
interference with high frequency spectrum on the customer's telephone
line, etc. No minimum level of speed is guaranteed.
http://www.att.net/csbellsouth/s/s.dll?spage=cg/legal/att.htm&leg=tos
Dale
"Dan Gall" <eda...@gmail.com> wrote in message
news:g4uij...@news3.newsguy.com...
> Howard Davis wrote:
>> "Ernie Jurick" <invalid...@example.invalid> wrote in message
> language most ISPs recognize, the bottom line.
> For example, years ago, AT&T went to 'limited' hours per account. The
> forums/newsgroups/email were full of complaints against it. Didn't mean
> anything to AT&T until about 6 months later when they noticed their
> subscibor totals had taken a nose dive, so they quietly re-instated
> unlimited again.
>
> As long as you keep paying them per month, why should they care? Read the
> TOS (Terms of Service). They are obligated to provide a service when and
> IF they can, there is no guarantee of 'uptime' or useability or
> suitability for any purpose.
> The Service is a best efforts service. The actual speed experienced by
> customers may vary and depends upon several factors including customer
> location, destination on the Internet, traffic on the Internet,
> interference with high frequency spectrum on the customer's telephone
> line, etc. No minimum level of speed is guaranteed.
>
> http://www.att.net/csbellsouth/s/s.dll?spage=cg/legal/att.htm&leg=tos
>
The worst of their account limits was that for over a week they denied
having done it. A very bad move on managements part.
They would have done better with honesty.
Dan Gall
I worked for AT&T at that point in time, and they were quite upfront
with the limitation. Besides, it was a 150 hour cap and it would take
almost a week of 24 hour connectivity just to get to that point.
The limitation was not applied to ANY account until well after it was
announced.
Armatucomputadora
Freedom Fighter
>> "Ernie Jurick" <invalid...@example.invalid> wrote in message
>> news:4fednWF-VLtPHu_V...@comcast.com...
>>
>>> "Howard Davis" <how...@worldnet.att.net> wrote in message
>>> news:3cvck.102609$102...@bgtnsc05-news.ops.worldnet.att.net...
>>>
>>>> ATT.WORLDNET does not give a damn anymore about supporting its
>>>> services. They just don't seem to care about their customers.
>>>>
>>>> They recently shut down their very useful and efficient support
>>>> newsgroups on Usenet. These were staffed by knowledgable techs, unlike
>>>> the very slow and sometimes incompetent agents on their (800) 400-1447
>>>> support line. These people are sometimes hard to understand due to
>>>> their foreign language accents - apparently att.worldnet has found
>>>> cheaper labor in third-world countries!
>>>>
>>
>>> I have to admit that, while I'm usually patient with foreign help desks,
>>> AT&T's pushed me over the edge two weeks ago when I cancelled my
>>> account. Language wasn't the problem, sheer incompetence was.
>>> -- Ernie
>>>
>>
>> Thanks for the reply.
>>
>> Is there any appropriate and effective agency we can complain to? The FCC
>> perhaps?
> You want to complain? Simple. cancel your account. That is the only
> language most ISPs recognize, the bottom line.
Yes, but it's not easy - they have most people by the balls and they know
it. I would have to move my website to another URL and get a new email
address. That would have a bad impact on my business - even my present
business cards would become useless as they have the old URL and addresses
on them.
> For example, years ago, AT&T went to 'limited' hours per account. The
> forums/newsgroups/email were full of complaints against it. Didn't mean
> anything to AT&T until about 6 months later when they noticed their
> subscibor totals had taken a nose dive, so they quietly re-instated
> unlimited again.
>
> As long as you keep paying them per month, why should they care? Read the
> TOS (Terms of Service). They are obligated to provide a service when and
> IF they can, there is no guarantee of 'uptime' or useability or
> suitability for any purpose.
Isn't this true of all ISPs?
> The Service is a best efforts service. The actual speed experienced by
> customers may vary and depends upon several factors including customer
> location, destination on the Internet, traffic on the Internet,
> interference with high frequency spectrum on the customer's telephone
> line, etc. No minimum level of speed is guaranteed.
>
> http://www.att.net/csbellsouth/s/s.dll?spage=cg/legal/att.htm&leg=tos
But when you get DSL, you expect it to WORK, and for them to give tech
support when needed.
I now must use dialup, and the price for the 1st year of DSL is the same -
so apparently they have no motivation to maintain my DSL service.
Freedom Fighter
news:2rAck.31657$ZE5....@nlpi061.nbdc.sbc.com...
Big corpserations have forgotten the meaning of that word. If they think
lies will profit them, they lie, lie, LIE.
Freedom Fighter
news:aTvck.102691$102....@bgtnsc05-news.ops.worldnet.att.net...
>
> "Howard Davis" <how...@worldnet.att.net> wrote in message
> news:3cvck.102609$102...@bgtnsc05-news.ops.worldnet.att.net...
>> ATT.WORLDNET does not give a damn anymore about supporting its services.
>> They just don't seem to care about their customers.
>>
>> They recently shut down their very useful and efficient support
>> newsgroups on Usenet.
>> To whom can one effectively complain about such an IRRESPONSIBLE ISP?
> Whatever you do, I advise that you don't say that they recently shut down
> their support newsgroups on Usenet because it isn't true. Those groups
> were internal to att.net. They weren't on Usenet.
Then how come they were available on Usenet exactly as is this and other
newsgroups? They DID shut them down, and offer nothing in their place.
There were several, all under "worldnet.help.service-issues - - - " You
could post a question and get a competent answer within minutes. Now these
newsgroups are gone, and I have been unable to get ANY support for my DSL
non-functionality for 6 days now!
Cyberiade.it Anonymous Remailer
Get the fuck out of the privacy group, asshole.
Freedom Fighter
news:MPG.22dd793ac...@news.central.cox.net...
> On Tue, 08 Jul 2008 18:50:58 GMT Freedom Fighter wrote:
>
>> > Whatever you do, I advise that you don't say that they recently shut
>> > down
>> > their support newsgroups on Usenet because it isn't true. Those groups
>> > were internal to att.net. They weren't on Usenet.
>>
>> Then how come they were available on Usenet exactly as is this and other
>> newsgroups?
>
> for
> access. They were behind the Worldnet firewall. This group is available
> to
> anyone who wants to read/post to it.
OK, that may be true, but the FACT is that they offered a good support
service to their customers, and now they have in effect told their customers
to go screw themselves! Until I get competent support on my DSL issue, I
will make it known far and wide that att.worldnet has become IRRESPONSIBLE
and doesn't give a damn about the quality of their service! Giving a company
BAD PRESS is far more effective than merely cancelling one's account, as it
can lead to the loss of MANY accounts, both present and potential.
Communication by Internet gives the individual real power - and I intend to
use it!
danny burstein
>will make it known far and wide that att.worldnet has become IRRESPONSIBLE
>and doesn't give a damn about the quality of their service! Giving a company
>BAD PRESS is far more effective than merely cancelling one's account, as it
>can lead to the loss of MANY accounts, both present and potential.
>Communication by Internet gives the individual real power - and I intend to
>use it!
And you'll get as much attention as you do in your
other ramblings, Mr. Freedom From Thought.
Say, are you ever going to pick up that MetroCard?
Oh, and getting realistic for a moment, you might
want to call up (or use the internet web forms)
the public service commission. While DSL isn't a
regulated service, a complaint to the PSC tends
to get someone real at the telco looking around.
--
_____________________________________________________
Knowledge may be power, but communications is the key
dan...@panix.com
[to foil spammers, my address has been double rot-13 encoded]
Freedom Fighter
news:g4uij...@news3.newsguy.com...
< snip >
> You want to complain? Simple. cancel your account. That is the only
> language most ISPs recognize, the bottom line.
> For example, years ago, AT&T went to 'limited' hours per account. The
> forums/newsgroups/email were full of complaints against it. Didn't mean
> anything to AT&T until about 6 months later when they noticed their
> subscibor totals had taken a nose dive, so they quietly re-instated
> unlimited again.
>
> As long as you keep paying them per month, why should they care? Read the
> TOS (Terms of Service). They are obligated to provide a service when and
> IF they can, there is no guarantee of 'uptime' or useability or
> suitability for any purpose.
> The Service is a best efforts service. The actual speed experienced by
> customers may vary and depends upon several factors including customer
> location, destination on the Internet, traffic on the Internet,
> interference with high frequency spectrum on the customer's telephone
> line, etc. No minimum level of speed is guaranteed.
But I have a DSL account, and I must now use dialup. The problem appears
most likely to be on THEIR end or in THEIR MODEM. It's been about a week,
and they have been inaccessible by phone and have ignored my email requests
for tech support, beyond an autoresponse.
The FACT is that att.worldnet once offered good support service to their
customers, and now they are in effect telling their customers to go screw
themselves! Until I get competent support on my DSL issue, I will make it
known far and wide that att.worldnet has become IRRESPONSIBLE and doesn't
give a damn about the quality of their service. Giving a company BAD PRESS
NormanM
> The Service is a best efforts service. The actual speed experienced by
> customers may vary and depends upon several factors including customer
> location, destination on the Internet, traffic on the Internet,
> interference with high frequency spectrum on the customer's telephone
> line, etc. No minimum level of speed is guaranteed.
>
> http://www.att.net/csbellsouth/s/s.dll?spage=cg/legal/att.htm&leg=tos
What has this AT&T FastAccess document to do with AT&T Worldnet DSL Service?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
NormanM
> But when you get DSL, you expect it to WORK, and for them to give tech
> support when needed.
> I now must use dialup, and the price for the 1st year of DSL is the same -
> so apparently they have no motivation to maintain my DSL service.
And your DSL was provided by...
AT&T FastAccess (formerly Bellsouth)?
at&t Yahoo! HSI (formerly SBC)?
Or AT&T Worldnet DSL Service (never provisioned directly by AT&T, but,
usually, by Covad)?
att
"Leon" <wordswor...@att.net> wrote in message
news:Ybzck.103096$102....@bgtnsc05-news.ops.worldnet.att.net...
uses. I just thank god I don't need to call verizon all that often. I
think their support is in Bangladesh.
rm...@my-deja.com
<anonym...@remailer.cyberiade.it> wrote:
> Get the f--k out of the privacy group, a--hole.
Oooooh hooo hooo. Look at Mr. "tough guy" Usenet group cop laying
down the law. Oooooh. Whatever you say, bozo.
RR1402
rm...@my-deja.com wrote:
>
> On Jul 8, 4:42=A0pm, Cyberiade.it Anonymous Remailer
Yawn.
rm...@my-deja.com
> Yawn.
Ya may want to take something for that. Ha!
Hello
On Mon, 07 Jul 2008 20:41:35 GMT, Howard Davis <how...@worldnet.att.net>
wrote:
> ATT.WORLDNET does not give a damn anymore about supporting its services.
> They just don't seem to care about their customers.
>
> They recently shut down their very useful and efficient support
> newsgroups
> on Usenet. These were staffed by knowledgable techs, unlike the very slow
> and sometimes incompetent agents on their (800) 400-1447 support line.
> These
> people are sometimes hard to understand due to their foreign language
> accents - apparently att.worldnet has found cheaper labor in third-world
> countries!
>
> Just try to get tech support by phone - recently it has been futile. My
> DSL
> is down, but try their DSL helpline at (866) 596-8455. I tried twice, and
> both times I was on hold listening to muzak for A HALF HOUR before I
> hung up
> in disgust! They don't even tell you the approximate wait time!
>
> I emailed them twice from their http://help.att.net website, but I have
> had
> no response at all yet - just automatic acknowledgements of receiving my
> request.
>
> To whom can one effectively complain about such an IRRESPONSIBLE ISP?
>
>
--
Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/