Some of you have read my ongoing experiences with my central AC unit,
and a few have given me great advice.
Now I'm asking a general question, not AC-related, so I'm starting a new
thread.
Question: how do I go about getting AHS to cut me a check for whatever
amount their hack repairman says the repair cost of my dead AC is? He'll
just want to swap the compressor, almost certainly. Various estimates
suggest that would cost AHS $500 - $1000.
Fine. What I'd like is to invoke section F, paragraph 12 of the home
warranty, which is AHS's option to give me the repair cost and let me go
my own way in doing a full system replacement.
The problem is that it's THEIR option to do so, not mine. I'm looking
for experiences (success stories, things to avoid), in getting them to
do it.
Of course I'd like them to pay for a full replacement, but that's
probably not happening, and I'd be happy to cut my losses, get a check
for the repair estimate, and go to my own contractor and get a quality
pro install.
I can always just ask, but I hear they often say no. I'd like to play
this as smartly as possible.
Experiences with home warranty companies appreciated!!
Thanks!
Marc
Just ask.
Tell them that compressor replacement is not an option. Period.
Then, if you get slack, tell them to refund your policy, complete and in
full, as you are canceling it and going with another company.
It works wonders.
> The problem is that it's THEIR option to do so, not mine. I'm looking
> for experiences (success stories, things to avoid), in getting them to
> do it.
>
> Of course I'd like them to pay for a full replacement, but that's
> probably not happening, and I'd be happy to cut my losses, get a check
> for the repair estimate, and go to my own contractor and get a quality
> pro install.
I wont mention the other companys name, but I had a FAX request come in
yesterday...I go look at the unit, and its not that old...it is an ICP,
(comapny that makes CArrier) and its got a leaking evap coil....I called,
explained that I could not match a coil to it without possible compromise to
the compressor, and I could put in a new condensing unit for $XXXX....they
agreed to the complete matching system.
I am not even on their list for repairs under their warranty, but have done
many in the past for them.
>
> I can always just ask, but I hear they often say no. I'd like to play
> this as smartly as possible.
Simple...you go armed with these words.
Compressor replacement alone is NOT acceptable.
>
> Experiences with home warranty companies appreciated!!
I have a question.....with AHS, and 2-10 and the like...the homeowner makes
ONE call, and the contractor normally takes it from there...why are you
fighting for what the contractor should be? Maybe its me, maybe its the
area, I dont know, but after the homeowner has called, and I call the
warranty company for approval, the homeowner needs to sit back, and relax
while WE stay up till midnight trying to get someone to answer...lol
>
> Thanks!
>
> Marc
( Some of Marc's text snipped)
> > What I'd like is to invoke section F, paragraph 12 of the home
> > warranty, which is AHS's option to give me the repair cost and let me go
> > my own way in doing a full system replacement.
> >
>
> Just ask.
> Tell them that compressor replacement is not an option. Period.
>
> Then, if you get slack, tell them to refund your policy, complete and in
> full, as you are canceling it and going with another company.
>
> It works wonders.
Sigh. Section J. Cancellation: Maryland residents only: This contract
may be cancelled by the holder up to the 30th day after the effective
date of the contract... after this, the contract is non-cancellable by
the holder...
And I'm about 40 days into the contract. D'Oh.
>
> > The problem is that it's THEIR option to do so, not mine. I'm looking
> > for experiences (success stories, things to avoid), in getting them to
> > do it.
> >
> > Of course I'd like them to pay for a full replacement, but that's
> > probably not happening, and I'd be happy to cut my losses, get a check
> > for the repair estimate, and go to my own contractor and get a quality
> > pro install.
>
> > I wont mention the other companys name, but I had a FAX request come in
> > yesterday...I go look at the unit, and its not that old...it is an ICP,
> > (comapny that makes CArrier) and its got a leaking evap coil....I called,
> > explained that I could not match a coil to it without possible compromise to
> > the compressor, and I could put in a new condensing unit for $XXXX....they
> > agreed to the complete matching system.
> > I am not even on their list for repairs under their warranty, but have done
> > many in the past for them.
>
AHS has drawn a tough line in the sand on sticking with their own hack
contractors recently. I've heard other stories similar to mine. My
prefered contractor, when asked if they would intercede with AHS, said
sorry, no dice, they were sick of waiting for checks to arrive and for
being told to do band aid work.
> > I can always just ask, but I hear they often say no. I'd like to play
> > this as smartly as possible.
> Simple...you go armed with these words.
> Compressor replacement alone is NOT acceptable.
I will try this, but I expect one of two negative outcomes will happen:
1. They'll say, sorry, the contract specifies only defective parts will
be replaced, the hack contractor says they can fix it by putting a new
compressor into a 30 year old system... that's what we are going to pay
for.
or
2. If by some chance they agree to replace the whole system -- (LOL)--
it would be done by their own contractors who we know to be bottom of
barrel. Based on my last experience with one of their guys, shudder!
Maybe the next folks, coming Monday, will be better. So maybe I'm
jumping the gun.
> I have a question.....with AHS, and 2-10 and the like...the homeowner makes
> ONE call, and the contractor normally takes it from there...why are you
> fighting for what the contractor should be? Maybe its me, maybe its the
> area, I dont know, but after the homeowner has called, and I call the
> warranty company for approval, the homeowner needs to sit back, and relax
> while WE stay up till midnight trying to get someone to answer...lol
So far, the one contractor they sent out didn't do diddley squat except
drain freon, probably resulting in the compressor's death. He had no
interest in helping out and when I asked him to get on the phone to AHS,
he said "My manager says they'd never pay for it." That's why I'm
assuming contractor #2 going to be a similar hack. But I could be
pleasantly surprised. Maybe contractor #2 will show up on time, be
professional, and inspire confidence. But I'm not holding my breath.
CBHVac- thanks for your continued help and support. It is very
comforting to me to have folks like you who can give me useful feedback.
I'm learning a lot here! Know that your efforts are appreciated.
Expect an update on Monday!!
Marc
You're right. It's their option. They will likely pay you that money only
to keep from spending more money fixing it. It's to protect them, not you.
You can ask, and maybe they'll cooperate, but if they can fix something
cheaper than paying you, guess which one they'll pick?
Sounds reasonable to me, as win-win solution, but I understand that
often they won't do this. But sometimes they will.
Any thoughts on language to use to convince them?
Marc
>I have a question.....with AHS, and 2-10 and the like...the homeowner makes
>ONE call, and the contractor normally takes it from there...why are you
>fighting for what the contractor should be? Maybe its me, maybe its the
>area, I dont know, but after the homeowner has called, and I call the
>warranty company for approval, the homeowner needs to sit back, and relax
>while WE stay up till midnight trying to get someone to answer...lol
My experience with my POS AHS warranty (which I did not purchase,
would never have purchased, and will never purchase: it came with the
house) is that there's an automatic $95 contractor house call fee, and
$95 to me is not chump change when I'm dealing with a situation that's
going to cost me a lot of money anyway, given how little AHS actually
pays out. It's a real deterrent to calling AHS, and in my most recent
situation, that $95 went toward a $200 shower grout repair that solved
my water leak problem (worst case scenario was $4k to rip out bathroom
floor tile dating from the 1940s and redo the floor drain system).
$95 copay? Ouch!!
Mine is $50 for the service call. $95 is ridiculous!!
Marc
>True. Really, I'd be happy enough if they paid me whatever it would
>cost them to fix it. I'm not asking for them to pay more than that. So,
>instead of for example them paying $600 to the contractor, they pay me
>that $600 and I add that to $2000 of my own and get a brand new
>reliable, warranted system.
>
>Sounds reasonable to me, as win-win solution, but I understand that
>often they won't do this. But sometimes they will.
>
>Any thoughts on language to use to convince them?
Tell them if it quits again they will have to fix it, but if they hand
you $600 now so you can put it a new one they are done with that old
POS and will no longer have to warranty it. Make sure they understand
that as soon as they pay you, their future warranty obligation on that
unit is void so it may very well save them money in the long run.
Marc