KitchenAid cookware -- How to reattach handles to glass lids?

Percival P. Cassidy

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Jan 7, 2015, 3:24:37 PM1/7/15

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We have some KitchenAid SS cookware -- maybe 15yrs old now -- with
SS-rimmed glass lids whose handles are coming off. The handles are
attached by what look like rivets (or threadless bolts) inserted from
the underside through rubber grommets in holes in the lids and then
through holes in the metal handles. These "rivets" are gradually
"letting go" of the handles. I cannot tell, looking at the ones that
have not yet "let go," what is holding them in place: they are *not*
peened over.

Any idea how these were attached and how I could fix the ones that are
coming loose? Epoxy? -- is it sufficiently heat resistant? And how to
hold the parts together while whatever adhesive I use sets? -- how to
apply pressure to the head of the "rivet" on the inside (concave) of the
lid?

Perce

BenignBodger

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Jan 8, 2015, 8:04:02 AM1/8/15

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What sort of warranty does the cookware come with? I've had the folks at
Scanpan replace items of mine under their 'lifetime' warranty that were far
older than yours, no questions asked.

Percival P. Cassidy

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Jan 8, 2015, 12:42:40 PM1/8/15

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Ah, yes. Thanks. It does seem that these have a limited lifetime
warranty. I'll have to contact them and find out how to get them fixed
or replaced.

Perce

Percival P. Cassidy

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Jan 8, 2015, 4:55:26 PM1/8/15

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On 01/08/2015 12:42 PM, I wrote:

>>> We have some KitchenAid SS cookware -- maybe 15yrs old now -- with
>>> SS-rimmed glass lids whose handles are coming off. The handles are
>>> attached
>>> by what look like rivets (or threadless bolts) inserted from the
>>> underside
>>> through rubber grommets in holes in the lids and then through holes in
>>> the
>>> metal handles. These "rivets" are gradually "letting go" of the
>>> handles. I
>>> cannot tell, looking at the ones that have not yet "let go," what is
>>> holding them in place: they are *not* peened over.
>>>
>>> Any idea how these were attached and how I could fix the ones that are
>>> coming loose? Epoxy? -- is it sufficiently heat resistant? And how to
>>> hold
>>> the parts together while whatever adhesive I use sets? -- how to apply
>>> pressure to the head of the "rivet" on the inside (concave) of the lid?

>> What sort of warranty does the cookware come with? I've had the folks at
>> Scanpan replace items of mine under their 'lifetime' warranty that were
>> far older than yours, no questions asked.
>
> Ah, yes. Thanks. It does seem that these have a limited lifetime
> warranty. I'll have to contact them and find out how to get them fixed
> or replaced.

I called KitchenAid and spoke to a representative who spoke ordinary
American English, not someone in India or wherever with a
difficult-to-understand accent.

If I email them photographs of the lids, they will let me know how they
want to deal with the problem.

BTW, the cookware is not as old as I thought (my wife straightened me
out): perhaps only about 8 years old.

Perce

DanG

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Jan 12, 2015, 12:35:58 AM1/12/15

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The best solution is to have Kitchen Aid repair or replace. I would use
pop rivets if you decide to do your own. I would use aluminum to avoid
rust issues. If your rivets are still there some careful peening with a
ball peen hammer would probably work.

Please let us know how it all resolves.

Percival P. Cassidy

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Feb 27, 2015, 8:12:01 PM2/27/15

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I had already emailed the pictures twice to the specified email address
(and they did not "bounce"), but each time I have called to check on the
progress I have been informed that have not received them. I emailed
them for the third time today. I'll report back.

Perce

Percival P. Cassidy

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Mar 3, 2015, 8:28:22 PM3/3/15

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I called again today, not having had any response to my third email.
Each time previously, I have been asked to what email address I sent my
message with the attached pictures, and they have agreed that I had used
the correct address and that I had spelled it correctly.

This time the CS person asked, "Did you send your message to <totally
different email address>"? When I told him the address to which I had
sent it, he said that was for something entirely different. So now I
have emailed them for the fourth time. I did ask whether he could watch
and see if my message came in, but he said that it would go to a
different "channel" and could take a couple of days to get to his
department!

I cannot understand why the people at the "wrong" KitchenAid department
didn't just forward the message to the correct one. Maybe they are
simply hoping I'll get tired of it and buy new lids or even new cookware.

Stay tuned.

Perce

Ed Pawlowski

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Mar 3, 2015, 8:50:50 PM3/3/15

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On 3/3/2015 8:28 PM, Percival P. Cassidy wrote:

> I cannot understand why the people at the "wrong" KitchenAid department
> didn't just forward the message to the correct one. Maybe they are
> simply hoping I'll get tired of it and buy new lids or even new cookware.
>

Not my job. I don't get paid to think, have common sense, care about
anything. The other thing is . . . Oh, break time, I'll be back in 15
minutes.

Percival P. Cassidy

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Mar 4, 2015, 3:13:33 PM3/4/15

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Very apologetic email today from KitchenAid. They will replace not just
the lids but the pans and the lids. The identical ones are no longer
available, but they will replace them by the nearest equivalents in the
current range. SWMBO is happy.

Perce

Ed Pawlowski

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Mar 4, 2015, 4:13:54 PM3/4/15

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On 3/4/2015 3:13 PM, Percival P. Cassidy wrote:

>
> Very apologetic email today from KitchenAid. They will replace not just
> the lids but the pans and the lids. The identical ones are no longer
> available, but they will replace them by the nearest equivalents in the
> current range. SWMBO is happy.
>
> Perce
>
>

Nice. KA has always had a good reputation and I'm glad to hear they
still do good by the customer.