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Natuzzi Leather Sofa and little rounded raised spots? HELP!
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Amy
Feb 11, 2002, 12:19:04 PM2/11/02
to
I purchased a ranch brown Natuzzi Leather sofa one year ago. I have
noticed little raised spots on the arm rests. At first I thought it
was caused by little greasy fingerprints (My children). After
grounding them from sitting on the sofa, I noticed that the darken
marks were raised. I called the store where I purchased the sofa and
they sent out a repairman who said that it was caused by the dye drops
that the manufacturer put on the sofa and it is not considered a
defect. Am I getting the run around? It this typical? Has anyone else
had the same problem. I am going to request a new sofa. Should I
expect this to happen again?
noticed little raised spots on the arm rests. At first I thought it
was caused by little greasy fingerprints (My children). After
grounding them from sitting on the sofa, I noticed that the darken
marks were raised. I called the store where I purchased the sofa and
they sent out a repairman who said that it was caused by the dye drops
that the manufacturer put on the sofa and it is not considered a
defect. Am I getting the run around? It this typical? Has anyone else
had the same problem. I am going to request a new sofa. Should I
expect this to happen again?
bentcajungirl
Feb 11, 2002, 12:39:36 PM2/11/02
to
I am an upholsterer. How long have you had the sofa? Were the spots and
raised areas present when you purchased the sofa? Is this the same sofa you
purchased or is it an ordered piece of furniture, based on color/style
samples? Did you choose the furniture in the lighting where it was to be
used? Leather *is* skin. There will be complexion differences from piece
to piece. If its appearance detracts from its appeal, I would ask to speak
to the customer service person or find out who is next in charge up the
ladder on the way to Natuzzi. Their leather is usually pretty consistently
free of defects. Furniture companies HATE to do exchanges, because it is
such a PITA....Usually it's the furniture store that will give you the
runaround, not the manufacturer. The technician may have been advised
(subtly) to not give you much leeway.
Good luck.
Perry
Perry's Upholstery
Houma, LA.
raised areas present when you purchased the sofa? Is this the same sofa you
purchased or is it an ordered piece of furniture, based on color/style
samples? Did you choose the furniture in the lighting where it was to be
used? Leather *is* skin. There will be complexion differences from piece
to piece. If its appearance detracts from its appeal, I would ask to speak
to the customer service person or find out who is next in charge up the
ladder on the way to Natuzzi. Their leather is usually pretty consistently
free of defects. Furniture companies HATE to do exchanges, because it is
such a PITA....Usually it's the furniture store that will give you the
runaround, not the manufacturer. The technician may have been advised
(subtly) to not give you much leeway.
Good luck.
Perry
Perry's Upholstery
Houma, LA.
Amy
Feb 12, 2002, 5:28:59 PM2/12/02
to
Poda...@earthlink.net (Amy) wrote in message news:<30a78ca4.02021...@posting.google.com>...
They ordered the sofa for me. And no, it did not arrive like this. It
started showing the raised bumps approximately 3 months after Im had
taken possession of it.
Amy
john...@yahoo.com
Feb 13, 2002, 9:43:14 AM2/13/02
to
>They ordered the sofa for me. And no, it did not arrive like this. It
>started showing the raised bumps approximately 3 months after Im had
>taken possession of it.
>Amy
>started showing the raised bumps approximately 3 months after Im had
>taken possession of it.
>Amy
Amy....I have thought abt buying a Natuzzi leather
couch myself.
Other than this problem... how have you liked it?
Also... mind telling me the exact model and color you
bought?
Amy
Feb 22, 2002, 1:40:55 PM2/22/02
to
john...@yahoo.com wrote in message news:<lnuk6usm8crvf81t3...@4ax.com>...
It is Ranch Brown style# 143309
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