What makes you think it's not serviceable? There aren't any obvious screws
to take it apart so you can get inside? I'm sure how easy it is, whether
you can get parts varies, but I'd think it would come apart so you could
get to the pump and other components.
I'm in the process of rebuilding my 25 year old Saeco Classico. Very easy
to service. It had a pump problem that started with loss of crema maybe
a year ago. About a month ago, the flow went from normal to barely any
very suddenly. I too first suspected it might need cleaning. So, I
ran several cycles of citric acid through it. First couple came out
cloudy, a little yellow. That decreased and about the fifth time it was
close to clear. No improvement in flow. So I concluded it had some scale,
but that wasn't the problem.
So, I wound up focusing on the
pump and that's what it was. The pump has an o-ring on the piston and it
wears over time, so that it no longer seals. And these pumps have to
develop ~150 psi for espresso. I found a suitable o-ring. Then upon
more investigation, I found that the solenoid coil that drives the pump
was conducting in both directions. It has a diode in the coil, it's only
supposed to conduct for half the AC cycle which drives the piston forward,
then it comes back in the other half cycle when there is no current.
I put a diode in series externally and it made a huge difference, it
went from pumping 400ml with no restriction to 650ml, which is spec.
But it still wouldn't develop the high pressure. The new o-ring fixed
that, it's now producing both volume and pressure.
While googling about it, I found many people have similar problems, some
just a small debris gets in the pump and jambs a check valve, taking it apart
and cleaning it fixed it. It also depends on what pump it is. The only
one that I saw people easily taking apart, servicing, fixing, used a pump made
by Ulka, which is a common one used in a lot of machines. If it uses
one of those, it's very easy to dissassemble the pump, just two screws.
And if you need a new pump they are ~$32 to $40. But it depends on what
pump yours has. If it's some other pump, then IDK.