Sears Kenmore Power Miser 6
Mercellus Bohren
The Sears Kenmore Power Miser 6, 40 Gallon, Natural Gas water heater
is a poorly designed product. I recommend that if you are needing a
water heater, to stay away from this product line, and this specific
water heater (the Sears Kenmore Power Miser 6, 40 Gallon, Type:
Natural Gas).
I have now been waiting for about a month for a thermocouple part to
replace the thermocouple on my two-year-old Sears Kenmore Power Miser
6, 40 Gallon, Natural Gas water heater. This part is on backorder
because, I believe, they can't keep them in stock because the
thermocouple assembly is failing for many customers who have purchased
the Sears Kenmore Power Miser 6, 40 Gallon, Natural Gas water heater
over the past few years.
YCTML.
Pauli G
Sear's Kenmore brand is the WORST. We outfitted our remodeled
kitchen with all new Kenmore "Elite" appliances about 2 years ago, and
have had repair calls on the stove, refrigerator and microwave (still
doesn't work right after 2 service calls). My favorite was the Trio
"Elite" refrigerator, which completely died on us so we lost all the
food in it. Called 1-800-4-MyHome, and they couldn't be bothered to
send someone for TWO WEEKS, so we called an independent repair
service. The independent told us that the Trio fan motors are pieces
of Korean junk and that he's replaced several on brand newish
refrigerators.
Oh, and we had a Sears repairman DRAG the stove across our hardwood
floor in order to access the back of it...no cardboard or anything on
the floor, just dragging it along the wood making gouges as he did
so. His reply? "
THOSE WERE ALREADY THERE"
Yet the gouges began where the stove started and ended where he had
dragged it. We tossed his ass out of the house and after MANY calls
to Sears, finally got them to admit it was their fault and got them to
pay to repair the floor.
Sears is to be avoided at all costs. Kenmores are junk, and
Craftsmen items are not much better, and their customer service is
HORRENDOUS.
pipedown
"Mercellus Bohren" <merce...@yahoo.com> wrote in message
news:5ca4b049-95e6-4e3e...@56g2000hsm.googlegroups.com...
Aren't thermocouples standard parts in all gas fired appliances and you can
pick one up at just about any hardware store for $5. The only thing you
have to know is how long it needs to be. I always buy the "12 ones because
you can just coil the extra wire and tuck it away. In most cases, a
thermocouple is a universal fit.
So why do you insist on waiting for a service call when you could do it
yourself by this evening. It only takes a small wrench and 15 minutes, less
time than it takes to schedule the service call. You are in a DIY forum
afterall. I can't believe you are waiting a month without hot water, that's
................
Dan S.
My how times have changed. I still like Craftsman because of the
warrenty, but Kenmore used to be the mark of excellence.
Frank
>> Sears is to be avoided at all costs. Kenmores are junk, and
>> Craftsmen items are not much better, and their customer service is
>> HORRENDOUS.
>
> My how times have changed. I still like Craftsman because of the
> warrenty, but Kenmore used to be the mark of excellence.
>
>
Forever Craftsman warranty for socket sets and some hand tools only, all
else normal warranty, 90 days, 1 year, whatever. Some Kenmore's rated tops
by Consumer Reports, but we found our large appliance fails multiple times
just after the warranty. Wife stay away from Kenmore no matter how good the
sale is.
Tony Hwang
That forever warranty is different now. When my rachet wrench broke,they
gave me repair kit in a bag, not a replacement.
Dennis J
and you had to say????...
rsfcking K-mart...
---
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"Education is the progressive discover of our own Ignorance" Will Durant
"people who read the Tabloids deserve to be lied to" Jerry Sienfeld
"One can't have a sense of perspective without a sense of Humor"
"Don't waste a minute not being happy. If one window closes, run to the next window - or break down a door." -- Brooke Shields
"the Glass is not only half full, it has been delicious so far!!" -- ME
To reply, SCRAPE off the end bits.
Tom G
"Tony Hwang" <drag...@shaw.ca> wrote in message
news:3w8Sj.233317$pM4.60167@pd7urf1no...
After retirement, I continued my association with Sears at a Sears Hardware
store. We used to have the girls behind the counter rebuild ratchet
wrenches when they weren't busy so a customer with a bad wrench got one of
those rebuilt units instead of a new one. The only time they got a new one
was when we didn't have a rebuilt one in stock. I've heard that the hand
tools don't have the lifetime warranty any longer, either. It used to be
the custom for scavengers to hit the garage sales and pick up old defective
Craftsman tools, bring them to the nearest Sears and exchange them for new
and then sell the new tools at a flea market. That was in Arizona, anyway.
The stores finally started getting the name of the scavengers and would
then no longer exchange tools for them. Of course, they'd just switch to
another Sears store, I think.
Tom G.
unklbob
> "Tony Hwang" <drago...@shaw.ca> wrote in message
For every "scavenger" there are 100 honest customers. Should Sears be
willing to anger the legitimate customers because of a few bad eggs?
Call it the cost of doing business and move on.
Mercellus Bohren
> "Mercellus Bohren" <mercell...@yahoo.com> wrote in message
You have absolutely no idea what you're talking about. Try doing some
research on this specific product, and then get back to me.
Mercellus Bohren
and by the way, a DYI guy such as yourself should understand that you
don't need the thermocouple to have hot water in your water heater.
you're an idiot. crawl back in your hole.
pipedown
Should expect a reply like that from a bitch who complains about the repair
guy. You just want a bunch of people to agree with you and then get off on
your rant rather than take the bull by the horns and find out how to fix it
yourself. Always someone else problem type of person, I know the type.
Maybe you should have stated you only wanted replies that talk about sears
warranty problems, not solutions.
The purpose of the thermocouple is to detect the flame so that the gas does
not run if the burner does not get lit. This is true of most pilot light
and electronic ignition gas appliances. If the thermocouple is not working
then the burner will not light and the water will not get hot. That is
precisely why you need one to have hot water in the tank, Stuff that in your
hole, idiot.
The thermocouple is a metal cylinder with a copper wire like tube that leads
back to the gas control unit and is screwed in the side. To replace it,
just unscrew it from the valve, unthread it from its place and put the new
one in. Sometimes it is positioned over the pilot light and sometimes over
the burner. Or you can reject my advice, not look and keep waiting and
bitching at a brand name who doesn't actually manufacture anything.
There could be a reliability problem with the WH traced back to a particular
component but your experience and a couple newsgroup comments doesn't put
you in a position to declare it so. ("I believe, they can't keep them in
stock because "). Sears home service fixes all brands and thermocouples are
prone to failure in all appliances, you should think of it as a fuse not a
critical component which should never fail. I replace my girlfriends
thermocouple in her wall heater every other year. Its really quite a common
thing. Come to think of it I buy them at OSH (Orchard Hardware) and they
are owned by Sears, another conspericy to sell us cheap parts perhaps.
I did look up the model and its just a plain old friggin gas hot water
heater. Not exactly rocket science
http://www.sears.com/shc/s/p_10153_12605_04233646000P?vName=Appliances&cName=Water+Heaters&keyword=gas+water+heater
Zoom in on the picture, its the little line going from the bottom left of
the knob and into the bottom of the WH. (look what I found in my hole, the
OP)
http://www.searspartsdirect.com/partsdirect/index.action
Enter your model number here and print the picture to bring with you to the
hardware store where you can find the part for $7
Mercellus Bohren
>
> Zoom in on the picture, its the little line going from the bottom left of
> the knob and into the bottom of the WH. (look what I found in my hole, the
> OP)
>
> http://www.searspartsdirect.com/partsdirect/index.action
> Enter your model number here and print the picture to bring with you to the
> hardware store where you can find the part for $7
Reading comprehension is fundamental here. Please go back and re-read
my orginal message (that would be the one at the top) and help me
understand the part where I'm not doing this myself.
I ordered the part from Sears. It is on backorder. According to Sears
and another guy I called for backup, the thermocouple assembly for
this water heater is not an off-the-shelf part that you can get down
the street. Either that, or the helpful idiots at Sears were lying to
me because they said that the thermocouple assembly for this hot water
heater was not something I could get elsewhere.
Now, please tell me that they were telling me a lie and I could get it
anywhere.
And then I'll respond with 'Sears and the Sears service people suck."
And, I will be correct. I am also correct that this is a poorly
designed product if I have to wait for a part that is specific to this
brand of water heater for a month.
Now, please put your head back up your ass and shut the fuck up.
pipedown
Step 1. Remove the part from the WH (see link below)
Step 2. Get a yellow Pages and lookup "Appliance Parts retail" (no, not the
internet, that takes too long and cost shipping and returns are a pain)
Step 3. Call around and see if you can get the part or just go there and
show it to them (the counter guys are more helpful in person)
I may have been a bit critical in my first post but you were the one who
started calling names and swearing and now you are escalating with nastier
swears. Just post the actual model number or a direct link to the
searspartdirect.com for the parts listing so anyone here can verify if the
part is universal or not. Or you can persist in refusing rational help and
continue this tirade. (if you can't handle the frankness of usenet posts
GTFO)
Just Google "Replacing a Thermocouple" and you will see my head is nowhere
near my ass (and confidently so I might add)
In this post they show the whole burner being removed but often you can just
loosen the thermocouple.
http://www.rd.com/19531/article19531.html
In a furnace but a nice graphic of what I mean by the clip
http://home.howstuffworks.com/how-to-maintain-a-furnace1.htm
As for the "special Part" status. Sometimes these come with special
brackets or clips but if you just reuse the old ones a universal replacement
will work fine even if it is a tiny bit loose, as long as it stays in the
pilot light flame, it will work. The only critical part is where it screws
into the gas valve and that should be the universal part, length and clip
style are the options.
Really, I'm not pulling this out of my ass despite your inclination to
picture that. It will only cost you a phone call, a trip to the store and a
few bucks to find out. Have you looked at the part yourself yet or are you
attempting to complete this repair by phone and internet.
I never said Sears repair was necessarily good. I got a glass top range
which cracked the first moment it was turned on. They got me the part far
faster than I expected but I had to help if not actually lead the technician
through the repair myself. The repair guy was necessary in this situation
to validate the warranty status of the damage and protect me in the event of
breakage of the new part if it should happen again. The repair was free and
fast enough but I wouldn't leave those guys alone and expect it to be done
to my satisfaction. Frankly wouldn't expect much more from any on site
repair company.
BTW, What's with the college football crossposting, I doubt they care about
your cold showers. I noticed you added it back in even though I dropped it
from my posts.
Red Green
news:ksadnaC-Mbjv8IfV...@comcast.com:
> Really, I'm not pulling this out of my ass despite your inclination to
> picture that.
>
How bout a rabbit? Can you pull a rabbit out of your ass? That I'l like to
see :-)
Archie Leach
>Sear's Kenmore brand is the WORST. We outfitted our remodeled
>kitchen with all new Kenmore "Elite" appliances about 2 years ago, and
>have had repair calls on the stove, refrigerator and microwave (still
>doesn't work right after 2 service calls). My favorite was the Trio
>"Elite" refrigerator, which completely died on us so we lost all the
>food in it. Called 1-800-4-MyHome, and they couldn't be bothered to
>send someone for TWO WEEKS, so we called an independent repair
>service. The independent told us that the Trio fan motors are pieces
>of Korean junk and that he's replaced several on brand newish
>refrigerators.
>
>Oh, and we had a Sears repairman DRAG the stove across our hardwood
>floor in order to access the back of it...no cardboard or anything on
>the floor, just dragging it along the wood making gouges as he did
>so. His reply? "
>
>THOSE WERE ALREADY THERE"
>
>Yet the gouges began where the stove started and ended where he had
>dragged it. We tossed his ass out of the house and after MANY calls
>to Sears, finally got them to admit it was their fault and got them to
>pay to repair the floor.
>
>Sears is to be avoided at all costs. Kenmores are junk, and
>Craftsmen items are not much better, and their customer service is
>HORRENDOUS.
I worked as a CSR for a home warranty scam^H^H^H^Hcompany for a couple
of years, and there was a "deal" between the company and Sears that
for most appliance repair claims, Sears (aka "A1 Home Repair
Services", dba "Sears Home Central") was to be advised to the
homeowner (or claim-maker) as the "Preferred Contractor".
In turn, Sears marked their prices down pretty dramatically.
Now, from region to region and area to area, there were some competent
Sears techs, but even a broken clock is right twice a day also.
The sad thing is that the "Dragging the appliance across the wooden
floor, scratching it up, and then claiming the scratches were already
there" act happened multiple times on claims I was dealing with in the
year-and-nine-months I was stuck in the home warranty call center
hell.
Oh, and the "Put the dishwasher back in place but forget to connect
back to the drain pipe so dishwater goes EVERYWHERE" trick is pretty
k3wl, also.
Mercellus Bohren
>
> In a furnace but a nice graphic of what I mean by the cliphttp://home.howstuffworks.com/how-to-maintain-a-furnace1.htm
>
> As for the "special Part" status. Sometimes these come with special
> brackets or clips but if you just reuse the old ones a universal replacement
> will work fine even if it is a tiny bit loose, as long as it stays in the
> pilot light flame, it will work. The only critical part is where it screws
> into the gas valve and that should be the universal part, length and clip
> style are the options.
>
> Really, I'm not pulling this out of my ass despite your inclination to
> picture that. It will only cost you a phone call, a trip to the store and a
> few bucks to find out. Have you looked at the part yourself yet or are you
> attempting to complete this repair by phone and internet.
>
> I never said Sears repair was necessarily good. I got a glass top range
> which cracked the first moment it was turned on. They got me the part far
> faster than I expected but I had to help if not actually lead the technician
> through the repair myself. The repair guy was necessary in this situation
> to validate the warranty status of the damage and protect me in the event of
> breakage of the new part if it should happen again. The repair was free and
> fast enough but I wouldn't leave those guys alone and expect it to be done
> to my satisfaction. Frankly wouldn't expect much more from any on site
> repair company.
>
> BTW, What's with the college football crossposting, I doubt they care about
> your cold showers. I noticed you added it back in even though I dropped it
> from my posts.
I subscribe to that group of college football losers, so it's easier
and quicker for me to just look at that group for responses to my
posts. See, my time is worth a lot in real dollars. I'm sure it's fun
to spend an hour or so putting on your sneakers, shuffling down to the
Ace Plumbing Supply, shooting the shit, and then having the dude say
"that's a special part that you'll have to get from Sears." But, see,
I don't have that sort of time, so I have to rely on the Sears parts
person's expertise when they tell me that this is 1) a special
assembly and, 2) that it is on backorder. I realize this is a lot to
take in all at once; but, if your wife could take it all, I'm sure you
can (if you'd get your big head out of the way).
pipedown
Losers?? Your word not mine. I can tell by your tone you are not
interested in any answer that conflicts with your conclusion. Wait for the
part another week or two for all I care. The guys at Ace don't need your
attitude anyway. Enjoy your cold shower, its greener.
Pauli G
>
> - Show quoted text -
in my many dealings with 1-800-4-myhome with these various appliances,
it's been a nightmare every step of the way. The CSRs either don't
care or have their hands tied, and even when I've gotten passed to the
next level of management, those folks are just about as useless. It's
only when I wrote letters to the CEO of Sears that they started taking
my issues seriously, and even then things could have gone smoother
with a little more customer TLC from them. It's sad, because my
parents and grandparents all thought Kenmore/Craftsman were the gold
standard, but I've found the entire corporation is just a shell of
it's former self. Sears will never see another dime of my money, and
to be honest I'm going to pop open a beer and celebrate when they go
out of business (which I think is a question of "when", not "if")
pipedown
"Red Green" <postm...@127.0.0.1> wrote in message
news:Xns9A91E424A...@216.168.3.70...
I can, but I am much too modest to let anyone watch :(
BTW, if you wanna call that shit "rabbit" that's your business :)
Mercellus Bohren
Of course they're a bunch of losers; however, they are all pretty
smrt, whereas, you are somewhat mentally retarded. Where in any of my
responses did I post where I wasn't getting hot water? You might want
to put your sweater and sneakers on this morning and shuffle over to
Ace and let that guy you blow in the back-room explain it to you.
Anyway, here's where I'm going to set you free, little idiot; you are
fouling the water in my live well.
hal...@aol.com
now certinally travel charges are necessary.......
but have your furnace with air serviced, they charge travel TWICE for
the same tech to swap tool kits in his truck.
to me a furnace with air is one appliance..........
it would be ok, to charge more travel if 2 techs were needed. one for
a furnace and a seperate one for say a rider mower.
sears dropped the satisfaction guaranteed or your money back........
gone when K MART took over.
recently sears sold the craftsman tool name and now licenses it.
within a few years sears will be out of business joing montgomery
ward, wt grant, gimbels and so many others in the dustbowl of retail
history..........
the craftsman tool name, kenmore appliances, and one other will live
on bought by home depot.......
Dan S.
And, Donald Trump will buy the tower in Chi-town, and the apocolypse
will start.
plumberman...@gmail.com
Tony Hwang
year(knock on the wood) without a single problem.
The Burke, col ret
those that said all you have to do is replace thermocouple have not tried
it. This is a sealed assembly there is a 2 piece block that goes around
the thermocouple . Try putting that back together. This water heater is
very difficult to repair and extremely difficult for a plumber to
charge a reasonable amount for a repair.
LOL
--
One plus one equals three............ 0_o
Huh?
bob haller
> Who made this series? Our Power miser 9, 50 Gal. is going on 13th
> year(knock on the wood) without a single problem.