So here's a good one...just happened this morning.
I needed a thermal expansion tank, so I checked HD's inventory. Web
site says they have 2. Great. So I go over to the store, look in the specified
location and, yep, there they are, but up high where I can't get to them.
I find an employee (not from the plumbing department) and he gets one
of those rolling ladders and climbs up.
Now, here's the situation: The boxes for the two tanks are sitting one on top
of the other, and both of them are on top of a bigger box containing some
other product. The top tank box is dented on the corner and on one side, but
the other tank box looks fine.
I say to the guy: "Could you grab the good box, not the dented one?" He
says "Sure". He then shoves the top box (the dented one) towards the back
of the shelf, where it falls behind the big box. Gone. Out of sight from the
floor and even from up on the ladder.
The web site has already been updated to show "1" but right there are only
2 people that know where it is. Me, and the guy that pushed it behind the
big box - a guy that doesn't even work in the plumbing department. (He
actually asked me what an expansion tank is used for.)
The only way that thing will be found is if someone is willing to grab a ladder,
climb up and starts moving boxes around. What are the odds that that will
happen? My bet is that most employees will just say something like "The web
site says we have 1? Well, you know, the web site isn't always perfect. Sorry."