New Gatehouse doorknob problem
SummerDC
I replaced our deadbolts and doorknobs on front and back doors 3 weeks ago
using the Gatehouse brand from Lowes (made by Schlage). I was very happy
with them. Was. Two days ago the front doorknob got stuck somehow. I
noticed that the cylinder is sort of off center... when you turn the key,
it doesn't line up the way it should. This keeps the doorknob from turning
properly, and the inside twist lock doesn't seem to function most of the
time. It can only be straightened and made to work using the key, but the
next time I use the key, it sticks again.
I took the doorknob off, checked what I could see, and put it back on. It
worked approximately 5 times before it began this routine again. As this
is the front door, it's quite frustrating. I'm about to switch the knob
with the one on the back door, but would actually just like it fixed.
what can I do? Is there a screw or a setting I'm missing? Should I just
return it? I don't have the original packaging anymore. We had the
deadbolts keyed to the doorknobs, but this was the doorknob that they used
to key off of. The back knob, which is still working, wasn't touched.
thanks for listening!
summer
-------------------------------------
##-----------------------------------------------##
Delivered via http://www.thestuccocompany.com/
Building Construction and Maintenance Forum
Web and RSS access to your favorite newsgroup -
alt.home.repair - 312111 messages and counting!
##-----------------------------------------------##
Joe
> Hi - I'm hoping this has an easy answer, or at least an answer...
>
> I replaced our deadbolts and doorknobs on front and back doors 3 weeks ago
> using the Gatehouse brand from Lowes (made by Schlage). I was very happy
> with them. Was. Two days ago the front doorknob got stuck somehow. I
> noticed that the cylinder is sort of off center... when you turn the key,
> it doesn't line up the way it should. This keeps the doorknob from turning
> properly, and the inside twist lock doesn't seem to function most of the
> time. It can only be straightened and made to work using the key, but the
> next time I use the key, it sticks again.
>
> I took the doorknob off, checked what I could see, and put it back on. It
> worked approximately 5 times before it began this routine again. As this
> is the front door, it's quite frustrating. I'm about to switch the knob
> with the one on the back door, but would actually just like it fixed.
>
> what can I do? Is there a screw or a setting I'm missing? Should I just
> return it? I don't have the original packaging anymore. We had the
> deadbolts keyed to the doorknobs, but this was the doorknob that they used
> to key off of.
>snip<
Who did the key work for the deadbolts? If it was a professional
locksmith, the fix is obvious, Take him the entire assemblies in
trouble and let him deal with them to your satisfaction. It may be as
simple as the key getting a little cocked in the cutting machine, or a
manufacturing flaw. he can easily spot problems that to you seem
obtuse. HTH
Joe
David Nebenzahl
> I replaced our deadbolts and doorknobs on front and back doors 3 weeks ago
> using the Gatehouse brand from Lowes (made by Schlage). I was very happy
> with them. Was. Two days ago the front doorknob got stuck somehow. I
> noticed that the cylinder is sort of off center... when you turn the key,
> it doesn't line up the way it should. This keeps the doorknob from turning
> properly, and the inside twist lock doesn't seem to function most of the
> time. It can only be straightened and made to work using the key, but the
> next time I use the key, it sticks again.
>
> I took the doorknob off, checked what I could see, and put it back on. It
> worked approximately 5 times before it began this routine again. As this
> is the front door, it's quite frustrating. I'm about to switch the knob
> with the one on the back door, but would actually just like it fixed.
>
> what can I do? Is there a screw or a setting I'm missing? Should I just
> return it? I don't have the original packaging anymore. We had the
> deadbolts keyed to the doorknobs, but this was the doorknob that they used
> to key off of. The back knob, which is still working, wasn't touched.
Take it back if you can and get a different brand or model next time. No
lockset should be so shittily built that it jams and prevents you from
opening your own damn door.
--
Washing one's hands of the conflict between the powerful and the
powerless means to side with the powerful, not to be neutral.
- Paulo Freire
SummerDC
http://www.thestuccocompany.com/maintenance/Re-New-Gatehouse-doorknob-problem-330110-.htm
:
I had the guy at Lowes do it. The doorknobs were the same, so he only
changed the deadbolts. The keys we're using were the originals that came
with the knobs.They work fine in the deadbolts that were rekeyed. I tried
to have new keys made but they don't work.
I'd rather fix this than replace it. When I had the deadbolts rekeyed, I
signed a waiver saying they couldn't be returned. the whole purchase price
was about $190 that I'd rather not write off.
-------------------------------------
Joe wrote:
> On Sep 9, 12:07=A0pm, SummerC_at_gmail_dot_...@foo.com (SummerDC)
> wrote:
>> Hi - I'm hoping this has an easy answer, or at least an answer...
>>
>> I replaced our deadbolts and doorknobs on front and back doors 3
>> weeks ag=
> o
>> using the Gatehouse brand from Lowes (made by Schlage). I was very
>> happy
>> with them. Was. Two days ago the front doorknob got stuck somehow.
>> I
>> noticed that the cylinder is sort of off center... when you turn
>> the key,
>> it doesn't line up the way it should. This keeps the doorknob from
>> turnin=
> g
>> properly, and the inside twist lock doesn't seem to function most
>> of the
>> time. It can only be straightened and made to work using the key,
>> but the
>> next time I use the key, it sticks again.
>>
>> I took the doorknob off, checked what I could see, and put it back
>> on. It
>> worked approximately 5 times before it began this routine again.
>> As this
>> is the front door, it's quite frustrating. I'm about to switch the
>> knob
>> with the one on the back door, but would actually just like it
>> fixed.
>>
>> what can I do? Is there a screw or a setting I'm missing? Should I
>> just
>> return it? I don't have the original packaging anymore. We had the
>> deadbolts keyed to the doorknobs, but this was the doorknob that
>> they use=
> d
>> to key off of.
>>snip<
> Who did the key work for the deadbolts? If it was a professional
> locksmith, the fix is obvious, Take him the entire assemblies in
> trouble and let him deal with them to your satisfaction. It may be as
> simple as the key getting a little cocked in the cutting machine, or a
> manufacturing flaw. he can easily spot problems that to you seem
> obtuse. HTH
> Joe
##-----------------------------------------------##
Delivered via http://www.thestuccocompany.com/
Building Construction and Maintenance Forum
Web and RSS access to your favorite newsgroup -
alt.home.repair - 312126 messages and counting!
##-----------------------------------------------##
dadiOH
> SummerDC had written this in response to
> http://www.thestuccocompany.com/maintenance/Re-New-Gatehouse-doorknob-problem-330110-.htm
>>
> I had the guy at Lowes do it. The doorknobs were the same, so he only
> changed the deadbolts. The keys we're using were the originals that
> came with the knobs.They work fine in the deadbolts that were
> rekeyed. I tried to have new keys made but they don't work.
>
> I'd rather fix this than replace it. When I had the deadbolts
> rekeyed, I signed a waiver saying they couldn't be returned.
That doesn't mean they are absolved of responsibility if the lock was faulty
originally or if they somehow messed it up, only that you can't decide that
you want a different style/finish/whatever and take it back.
--
dadiOH
____________________________
dadiOH's dandies v3.06...
...a help file of info about MP3s, recording from
LP/cassette and tips & tricks on this and that.
Get it at http://mysite.verizon.net/xico
SummerDC
> SummerDC wrote:
> > SummerDC had written this in response to
>
> > I had the guy at Lowes do it. The doorknobs were the same, so he only
> > changed the deadbolts. The keys we're using were the originals that
> > came with the knobs.They work fine in the deadbolts that were
> > rekeyed. I tried to have new keys made but they don't work.
>
> > I'd rather fix this than replace it. When I had the deadbolts
> > rekeyed, I signed a waiver saying they couldn't be returned.
>
> That doesn't mean they are absolved of responsibility if the lock was faulty
> originally or if they somehow messed it up, only that you can't decide that
> you want a different style/finish/whatever and take it back.
>
> --
>
> dadiOH
> ____________________________
>
> dadiOH's dandies v3.06...
> ...a help file of info about MP3s, recording from
> LP/cassette and tips & tricks on this and that.
> Get it athttp://mysite.verizon.net/xico
Makes sense. I will call them tonight.
ransley
I would return them and stick with the brand name, Gatehouse is
obviously Schlages "made cheaper brand", made cheap to compete.
aemeijers
I would also return it all, even if you have to eat the 15% restock. I
have 'real' Schlage from Lowes, and have been happy with them. Hint- you
don't need to pay for custom keying. If you get there before the
shipment is picked over, just search through the shelves and grab boxes
with the same code number on the little sticker on the outside. I got 3
knobs and 3 deadbolts all keyed alike that way, no problem.
--
aem sends...
SummerDC
Yeah, we didn't get there at that time, so it was $10, no biggie.
I don't think Gatehouse is a "cheap" version by any means. They were
much heavier than any of the other versions I saw. We were replacing
builder-grade which stopped working after 3 years. Gatehouse was the
nicest available in-store.
Laura
I have the same issue with this lock but on my deadbolt, we bought matching
sets at lowes so they would all be keyed alike at our new home and now the key
keeps getting stuck on the lock and won't turn sometimes or turns the thing
too far it's a problem I've never experienced with any lock before. I'm very
upset about this because I will need to buy new locks all over again to be
keyed alikeI no longer have receipts for these..
--
posted from
http://www.homeownershub.com/maintenance/new-gatehouse-doorknob-problem-330102-.htm
Don Y
> replying to SummerDC, Laura wrote:
> I have the same issue with this lock but on my deadbolt, we bought matching
> sets at lowes so they would all be keyed alike at our new home and now the key
> keeps getting stuck on the lock and won't turn sometimes or turns the thing
> too far it's a problem I've never experienced with any lock before. I'm very
> upset about this because I will need to buy new locks all over again to be
> keyed alikeI no longer have receipts for these..
Stormin Mormon
One or more of those listed can repair this for you.
--
.
Christopher A. Young
learn more about Jesus
. www.lds.org
.
.
twintr...@gmail.com
not it will only turn in one direction to open the door. Is there a solution to this problem?
I have never encounterd this before.
Thank you
Clare Snyder
wrote:
COMPLETELY. You likely have the knob installed 90 degrees out of synch
with the latch mechanism.
"\"Re...@home.com
Turn one way to lock, other way to unlock ?
Clare Snyder
micky
people and there is no point to having locks that someone can break
through.
But....I see little ppoint for most people in having a Ring doorbell but
the videos they post are interesting, for a while.
And several of them show someone going from car to car looking for one
that's not locked.
Or from house to house, looking for one that's not locked (and has no
car in front of it.)
Another video I found by accident elsewhere showed 3 guys breaking into
a loan car parked near the track at a high school across the street from
friends. They did get in, broke a window maybe, but when the horn or
siren went off, they all ran away. Left the door open and then came
back. They were all inside when the horn or siren went off again and
they all scampered.
So yeah, you can't make your house like Fort Knox, but what lock you do
have is worth it.