...
> The only problem was that Jim was always so backed up with work
> that people often had to wait several months to get the repaired
> instrument back. Even setups took several weeks. "
That's not exactly correct. Yes, Jim's shop was way backed up, and
there was a time when you might not get your instrument back for a long
time, but he changed his policy so that you would have to make an
appointment for some time in the future and you would bring it in then.
The appointment was usually some weeks or months out, and you couldn't
leave it early. Once he started the work, the turnaround time was
reasonable.
His old shop used to be just a couple of miles from my apartment, and I
went there a lot. Then he moved out to the 'burbs, and so did I, but in
the opposite direction. His new shop isn't all that far away in miles,
but the traffic made it a real hassle to get there. I had to plan it
all very carefully, and having to make three trips per repair was
difficult. Still, I didn't like anyone else to work on my stuff, so I
bit the bullet. Now I don't know what to do.
> Just think of the irreplaceable knowledge and experience that went
> to the grave with him.
True. He has been training his sons for years to take over the
business, so presumably they had inherited his knowledge. But he
assured me he always did the work on my stuff himself. Few people
really know how to do this kind of work any more.