Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

Fuller from Fulltone calls you "an asshole"

1,502 views
Skip to first unread message

Zilog

unread,
Jul 21, 2009, 2:54:55 AM7/21/09
to
I recently received a Fulltone OCD that came in for repair.
The end user tried to "mod" the unit and ended up with a stripped pcb
with a lot of broken tracks etc...

some mails went up and back and I like to know your opinion on the
reaction of Mr. Fuller.

------------
First mail to Fulltone:
"Hello, I repair musical amps and the like in Belgium. I recently
received an OCD that's been slaughtered. All parts have been stripped,
tracks damaged etc... The guy wanted to do some mods (?) As the casing
is in excellent condition; is there a way to obtain an OCD without the
casing or parts? What's the price for this, shipping included to Belgium
(regular mail)? Many thanks for your help,"
------------
Not an usual question and polite, I believe.
------------
Answer from Fulltone (Not Mr. Fuller him self):
Sorry, we do not sell parts. You may send the pedal in to us, but
rebuilding may cost more than the cost of a new pedal.
------------
I stated in my first mail that I'm from Belgium so sending the unit back
and forth cost a small fortune. They could tell me what the cost would be...
------------
So I answered again:
That's not good to hear. Then I have to build a clone and stuff in to
the box of the OCD. These clones are easy to get and a lot cheaper. And
that's just what I wanted to avoid; I like to stay original and return a
unit repaired to factory state. But sometimes I'm forced to do it
differently... Thanks; I'll avoid to repair Fulltone units because of
the unfriendly service of Fulltone.
------------
The original owner like to have it repaired...
------------
Then Mr. Fuller answered:
Well done Tsuguto, this guy is an asshole.
And I just told him so ;)

Fulltone Musical Products Inc.
Michael Fuller/President
------------

And that's a bit to inpolite for a "President" of a company.
I'll refuse any Fulltone pedal from now and inform my customers of the
language he is using.

Cheers


Lord Valve

unread,
Jul 21, 2009, 9:26:01 AM7/21/09
to
Zilog wrote:

Let's see...

You send Fulltone an e-mail asking for the fully stuffed PCB
out of an OCD. Fairly suspicious right there, but it's possible
you actually need one. So - you are informed - politely - that
it is not Fulltone's policy to sell parts.

Your response is that you will build a "clone" - which is easy
to obtain, and much cheaper - and that you will refuse to
repair Fulltone units because you didn't like the polite
reply you got stating Fulltone company policy regarding
"parts." (A fully-stuffed PCB hardly qualifies as "parts.")

Mike's right - you're an asshole. Figure it out.

Lord Valve
Expert (please obsess)

Message has been deleted

Anonymous Remailer (austria)

unread,
Jul 21, 2009, 12:37:29 PM7/21/09
to

Zilog wrote:

<FLUSH>

So.... you threatened to stuff second rate crap in Mr. Fullers box
and stop dealing with Fulltone products because Mr. Fuller wouldn't
rewrite company policy to placate you, and some wannabe hack...

He's absolutely right. You're an asshole.

Zilog

unread,
Jul 21, 2009, 12:52:22 PM7/21/09
to
Eveybody is right but only if you are building clones to make money!
This is not the case.
A guitar player, who himself or some one else, slaugtered the OCD and
finally it comes to me with the question to do something about it.
I know that Fuller is not releasing schematics. I tried before, years
back...
But there are plenty of companies that sell parts for their stuff; even
whole pcb's. For repair purposes.

And again, Fuller is ignoring the serious and honest repairman.
The owner of the OCD begged me to make it work again.
What else is left then to do.
I advised him to buy another but even that he didn't want to do.
A polite answer from Fuller would be nice. Probably he is not capable...

And calling some one "an asshole" is not a nice thing to say whatever
the reason would be.
That also counts for those that responded.

Cheers

RS

unread,
Jul 21, 2009, 4:20:36 PM7/21/09
to
On Tue, 21 Jul 2009 18:52:22 +0200, Zilog <V...@Advalvas.be> wrote:

>Anonymous Remailer (austria) wrote:
>> Zilog wrote:
>>
>> <FLUSH>
>>
>> So.... you threatened to stuff second rate crap in Mr. Fullers box
>> and stop dealing with Fulltone products because Mr. Fuller wouldn't
>> rewrite company policy to placate you, and some wannabe hack...
>>
>> He's absolutely right. You're an asshole.
>>
>Eveybody is right but only if you are building clones to make money!
>This is not the case.
>A guitar player, who himself or some one else, slaugtered the OCD and
>finally it comes to me with the question to do something about it.
>I know that Fuller is not releasing schematics. I tried before, years
>back...
>But there are plenty of companies that sell parts for their stuff; even
>whole pcb's. For repair purposes.
>
>And again, Fuller is ignoring the serious and honest repairman.
>The owner of the OCD begged me to make it work again.
>What else is left then to do.
>I advised him to buy another but even that he didn't want to do.
>A polite answer from Fuller would be nice. Probably he is not capable...

Mike is a pretty volatile guy, and he is known for pissing people off
sometimes. Agreed that he could have been more professional about how
he handled that. That approach has backfired on him at times.

Having said that, though, your reply to them could have been worded
more tactfully. Perhaps part of that was the effort going into
translating your thoughts (including your subject line here). They
probably got ruffled about your mention of clone boards, since that's
been a controversial thing with them.

Zilog, I've seen your posts before. You've always been civil, and
you're one of the few who has actually come back to follow up on
things. It's too bad that you couldn't resolve this with FT. You may
be able to find more info if you post your question here:

http://freestompboxes.org/

BTW, there are at least three different versions of the OCD, and I
believe that they've documented the differences on that forum. You'd
have to know about the version if you're going to restore to original.
If not, I'd recommend going with the latest version, as the overdrive
circuit was improved (IMO). Fulltone seems to have misunderstood the
internals of Mosfet transistors and protection diodes, and tried to
correct that in later circuits.

>And calling some one "an asshole" is not a nice thing to say whatever
>the reason would be.
>That also counts for those that responded.

Oh, don't worry about those assholes. <g>

Jim

unread,
Jul 21, 2009, 5:13:34 PM7/21/09
to

^^^ You triggered the problem ^^^

JJTj

unread,
Jul 21, 2009, 6:13:12 PM7/21/09
to

>So.... you threatened to stuff second rate crap in Mr. Fullers box
>and stop dealing with Fulltone products because Mr. Fuller wouldn't
>rewrite company policy to placate you, and some wannabe hack...

..and mentioned the 'clone' word, meaning you wanted
to steal his design, to meet your own purpose/needs.

No sane company would deal with you after that.

..and I've worked for enough names that if dropped,
crack the ground, who put up with enough BS from
consumers, yet what you posted isn't worth your business.

BTW..did you give a serial # for the unit you wanted to fix?

He was right. Maybe your shipping/etc out cost the price
of a new unit. 'Rockmans' were like that. Replace them, and
throw the old unit away. I saw them do it. Not worth the time.

>He's absolutely right. You're an asshole.

At least he played one in his dealings. I'd of told him to
fuck off too. I also (hearing the clone word) would of just
stopped dealing with him at that moment. Plain n simple.

JJTj

...2 much monkee bizness 4 me to bee a monkee....

winnard

unread,
Jul 21, 2009, 9:43:56 PM7/21/09
to

"Jim" <j...@askmebeforeyousend.com> wrote in message
news:Yr2dnR312rfmsvvX...@posted.isomediainc...

Bingo.
What an asshole.


winnard


RS

unread,
Jul 22, 2009, 2:32:52 AM7/22/09
to
On Tue, 21 Jul 2009 20:43:56 -0500, "winnard" <8tr...@cox.net> wrote:

>
>"Jim" <j...@askmebeforeyousend.com> wrote in message

>> ^^^ You triggered the problem ^^^
>
> Bingo.
>What an asshole.
>
>winnard

Guys, Zilog has been around before and he seems like a good guy.
"Triggered" may be the appropriate term, but probably more language
barrier and misunderstanding than anything else. But yeah, a bit of
diplomacy may have avoided this.

OTOH, the net abounds with stories of Mike Fuller going ballistic,
calling people "assholes", apologizing later, then repeating the
cycle. Kind of a hair trigger.

Zilog

unread,
Jul 22, 2009, 3:21:18 AM7/22/09
to


Thanks RS,
Subtil differences in language can indeed "trigger" a different view of
the problem.

Here it is that Fuller dosn't care about the end user.
Repair guys, like my self try to do our best to bring a broken unit back
to its original state at a fair price and within the shortest time as
possible.
Then there is the distance and country boundaries with custom duties
that make sending it back an impossiblity.

Further more; the Europeans (and especialy Belgians) are not so fast in
trowing away stuff. We do not have the habit of buying new the moment a
problem occure. We like things to be fixed.

And in this case, the repair would definitley be cheaper then a new one.
Even if mr. Fuller would charge me for a new pcb.

So the choise is obvious.
But if he refuses; what would you do?

But to end this story;
No more Fuller for me; I'll no longer accept them for repair.

RS

unread,
Jul 22, 2009, 5:44:48 AM7/22/09
to
On Wed, 22 Jul 2009 09:21:18 +0200, Zilog <V...@Advalvas.be> wrote:

>RS wrote:
>> On Tue, 21 Jul 2009 20:43:56 -0500, "winnard" <8tr...@cox.net> wrote:
>>
>>> "Jim" <j...@askmebeforeyousend.com> wrote in message
>>>> ^^^ You triggered the problem ^^^
>>> Bingo.
>>> What an asshole.
>>>
>>> winnard
>>
>> Guys, Zilog has been around before and he seems like a good guy.
>> "Triggered" may be the appropriate term, but probably more language
>> barrier and misunderstanding than anything else. But yeah, a bit of
>> diplomacy may have avoided this.
>>
>> OTOH, the net abounds with stories of Mike Fuller going ballistic,
>> calling people "assholes", apologizing later, then repeating the
>> cycle. Kind of a hair trigger.
>
>
>Thanks RS,
>Subtil differences in language can indeed "trigger" a different view of
>the problem.
>
>Here it is that Fuller dosn't care about the end user.

He's often a nice guy. It's hard to predict. But yeah, he has made
some enemies, often over paranoia that his circuits will get stolen.
You could argue that that is misplaced, as the early circuits were
often 'borrowed' from other manufacturers. (How many TubeScreamer
circuits lurk in boutique pedals?)

>Repair guys, like my self try to do our best to bring a broken unit back
>to its original state at a fair price and within the shortest time as
>possible.
>Then there is the distance and country boundaries with custom duties
>that make sending it back an impossiblity.
>
>Further more; the Europeans (and especialy Belgians) are not so fast in
>trowing away stuff. We do not have the habit of buying new the moment a
>problem occure. We like things to be fixed.

Yeah, I know about that. I've worked with some Belgian engineers.
They were very good, and very fastidious. Strange, considering the
amount of beer that they drank. <g>

Do you also have goats in your electronics shop? (Sorry, we kid the
Belgians)

>And in this case, the repair would definitley be cheaper then a new one.
>Even if mr. Fuller would charge me for a new pcb.

Not sure how they get those manufactured these days--maybe the whole
thing is done out of house. In that case, they may not have raw
circuit boards to send out.

In any event, the website that I referred to should have all the info
that you need for this pedal.

>So the choise is obvious.
>But if he refuses; what would you do?
>
>But to end this story;
>No more Fuller for me; I'll no longer accept them for repair.

Not sure how many Fulltone pedals are around in your area. I'm sure
musicians will not be happy to hear that there's no way to get them
repaired. No schematics, of course, and there used to be epoxy
potting on some components (not sure if that's still the case). If
it's impossible to get replacement boards, well that's the end of it
for any damaged pedal.

In this case, the guy who took a hatchet to the pedal should
rightfully eat the cost of a new one though.

Jim

unread,
Jul 22, 2009, 12:00:40 PM7/22/09
to
Zilog wrote:
> RS wrote:
>> On Tue, 21 Jul 2009 20:43:56 -0500, "winnard" <8tr...@cox.net> wrote:
>>
>>> "Jim" <j...@askmebeforeyousend.com> wrote in message
>>>> ^^^ You triggered the problem ^^^
>>> Bingo.
>>> What an asshole.
>>>
>>> winnard
>>
>> Guys, Zilog has been around before and he seems like a good guy.
>> "Triggered" may be the appropriate term, but probably more language
>> barrier and misunderstanding than anything else. But yeah, a bit of
>> diplomacy may have avoided this.
>>
>> OTOH, the net abounds with stories of Mike Fuller going ballistic,
>> calling people "assholes", apologizing later, then repeating the
>> cycle. Kind of a hair trigger.
>
>
> Thanks RS,
> Subtil differences in language can indeed "trigger" a different view of
> the problem.

Yes, and I didn't say it was intentional. And I didn't say Fuller's
response was fair.

>
> Here it is that Fuller dosn't care about the end user.
> Repair guys, like my self try to do our best to bring a broken unit back
> to its original state at a fair price and within the shortest time as
> possible.
> Then there is the distance and country boundaries with custom duties
> that make sending it back an impossiblity.

He didn't think about that, or didn't care. He put his own interest
first, and got pissed about the clone remark.

>
> Further more; the Europeans (and especialy Belgians)

OT comment: I've got a nice 70's era solid state H.H. Scott integrated
stereo amplifier made in Belgium. I don't see a lot of Belgian
electronics over here (USA).

> are not so fast in
> trowing away stuff. We do not have the habit of buying new the moment a
> problem occure. We like things to be fixed.
>
> And in this case, the repair would definitley be cheaper then a new one.
> Even if mr. Fuller would charge me for a new pcb.
>
> So the choise is obvious.
> But if he refuses; what would you do?

Explain to the customer that Fuller is very protective of his products,
and it's cheaper to buy a new one. Or give customer the option of a
clone in the right box.

Jim

unread,
Jul 22, 2009, 12:06:37 PM7/22/09
to
RS wrote:
> On Wed, 22 Jul 2009 09:21:18 +0200, Zilog <V...@Advalvas.be> wrote:
>
>> RS wrote:
>>> On Tue, 21 Jul 2009 20:43:56 -0500, "winnard" <8tr...@cox.net> wrote:
>>>
>>>> "Jim" <j...@askmebeforeyousend.com> wrote in message
>>>>> ^^^ You triggered the problem ^^^
>>>> Bingo.
>>>> What an asshole.
>>>>
>>>> winnard
>>> Guys, Zilog has been around before and he seems like a good guy.
>>> "Triggered" may be the appropriate term, but probably more language
>>> barrier and misunderstanding than anything else. But yeah, a bit of
>>> diplomacy may have avoided this.
>>>
>>> OTOH, the net abounds with stories of Mike Fuller going ballistic,
>>> calling people "assholes", apologizing later, then repeating the
>>> cycle. Kind of a hair trigger.
>>
>> Thanks RS,
>> Subtil differences in language can indeed "trigger" a different view of
>> the problem.
>>
>> Here it is that Fuller dosn't care about the end user.
>
> He's often a nice guy. It's hard to predict. But yeah, he has made
> some enemies, often over paranoia that his circuits will get stolen.

He can always pour black epoxy on his boards. ;^)


> You could argue that that is misplaced, as the early circuits were
> often 'borrowed' from other manufacturers. (How many TubeScreamer
> circuits lurk in boutique pedals?)

With companies like Behringer blatantly "borrowing" intellectual
property, I guess the small guys figure anything is fair game.

>
>> Repair guys, like my self try to do our best to bring a broken unit back
>> to its original state at a fair price and within the shortest time as
>> possible.
>> Then there is the distance and country boundaries with custom duties
>> that make sending it back an impossiblity.
>>
>> Further more; the Europeans (and especialy Belgians) are not so fast in
>> trowing away stuff. We do not have the habit of buying new the moment a
>> problem occure. We like things to be fixed.

That's how I've always been, and there is a movement in the U.S. to
reuse, fix or recycle.

Zilog

unread,
Jul 22, 2009, 1:08:29 PM7/22/09
to
So did I.

>>
>> Further more; the Europeans (and especialy Belgians)
>
> OT comment: I've got a nice 70's era solid state H.H. Scott integrated
> stereo amplifier made in Belgium. I don't see a lot of Belgian
> electronics over here (USA).

Barco Video Screens
ADSL birth lays in Belgium with Bell Telephone. Later Alcatel and now
Lucent-Alcatel
Faylon amps, once famous but success became their downfall.

>
>> are not so fast in trowing away stuff. We do not have the habit of
>> buying new the moment a problem occure. We like things to be fixed.
>>
>> And in this case, the repair would definitley be cheaper then a new one.
>> Even if mr. Fuller would charge me for a new pcb.
>>
>> So the choise is obvious.
>> But if he refuses; what would you do?
>
> Explain to the customer that Fuller is very protective of his products,
> and it's cheaper to buy a new one. Or give customer the option of a
> clone in the right box.
>

That's exactly what I will do in the future.

>>
>> But to end this story;
>> No more Fuller for me; I'll no longer accept them for repair.
>>

Thanks all for the replies.
I'll manage to find a solution; anyhow.

Cheers,
Zilog

RS

unread,
Jul 22, 2009, 1:16:56 PM7/22/09
to
On Wed, 22 Jul 2009 09:06:37 -0700, Jim <j...@askmebeforeyousend.com>
wrote:

>RS wrote:
>> On Wed, 22 Jul 2009 09:21:18 +0200, Zilog <V...@Advalvas.be> wrote:
>>>
>>> Here it is that Fuller dosn't care about the end user.
>>
>> He's often a nice guy. It's hard to predict. But yeah, he has made
>> some enemies, often over paranoia that his circuits will get stolen.
>
>He can always pour black epoxy on his boards. ;^)

There used to be potted components, but I'm not sure whether they
still bother doing that. It's often counterproductive in that it gets
the more determined circuit hackers curious.

>> You could argue that that is misplaced, as the early circuits were
>> often 'borrowed' from other manufacturers. (How many TubeScreamer
>> circuits lurk in boutique pedals?)
>
>With companies like Behringer blatantly "borrowing" intellectual
>property, I guess the small guys figure anything is fair game.

Well, many of the 'small guys' just repackage Tube Screamers, Marshall
pedals or others, sometimes with a component change or two. When
Behringer or Dano clone them, it's tough to determine exactly who
they're cloning. It's a weird kind of cycle.

Any pedal manufacturer surely has to know what they're in for before
they even design their logo. The circuit-hacker types that trace the
stuff out have turned up a very finite number of base circuits.

Getting upset about cloning would be somewhat like Marshall trying to
sue Fender for infringement (early Marshalls were really Fender
Bassman circuits). Fender, in turn, grabbed a lot of their circuitry
from textbook RCA stuff. Of course, most boutique amps borrow from
either Fender or Marshall.

IOW, very little actual engineering going on. And the business model
doesn't accomodate paranoia over intellectual property simply because
there is very little that qualifies.

One manufacture -does- stand out though, both in terms of innovation
and business model: Barber Electronics has legitimate engineering
expertise. AND he has been known to donate diagrams for some nice
circuitry to the circuit-hacker community at large. He'll draw up
something cool and post the circuit for people to build.

That's cool, eh? He knows that it could end up cutting into his own
business, but I think that is counterbalanced by the positive
impression he's created.

And I'm told that the Barber demo clips were done by Barber himself!
Some very nice playing on top of it--another sharp contrast with most
pedal manufacturers' demos.

Zilog

unread,
Jul 22, 2009, 1:22:38 PM7/22/09
to
And RS, Thanks for the link.
Zilog

DGDevin

unread,
Jul 22, 2009, 6:06:22 PM7/22/09
to
Jim wrote:

>>> Further more; the Europeans (and especialy Belgians) are not so
>>> fast in trowing away stuff. We do not have the habit of buying new
>>> the moment a problem occure. We like things to be fixed.
>
> That's how I've always been, and there is a movement in the U.S. to
> reuse, fix or recycle.

I inherited that policy from my dad, although I lack his
able-to-fix-anything knowledge. However I'll repair the oddest stuff rather
than throw it away and buy another, from a pizza cutter to a cheap lawnchair
to an old Radio Shack multi-meter. It isn't the cost, it's the principle of
not tossing something that can be fixed and put back into use. Obviously a
lot of people don't share that view, but the current economic climate might
be changing a few minds....


Jim

unread,
Jul 22, 2009, 8:43:32 PM7/22/09
to

Well, my opinion of the company just went up a notch.

Zorro_2k

unread,
Jul 23, 2009, 11:57:35 AM7/23/09
to

Are you a child in a man's body ? Your request to buy the complete
operation internal circuit card for the OCD
is rediculous, and Mike Fuller was very professional and honest in his
first response. Would you ask Seimens to sell you the complete
operational internal 'guts' of a toaster just because you have a good
external case ? Rediculous.
Your response to on this, claiming 'unfriendly service' , wins you an
"Asshole Award"..I agree with Mike Fuller's comment to Tsuguto.


Zorro_2k

unread,
Jul 23, 2009, 11:59:00 AM7/23/09
to

Asshole...

Zorro_2k

unread,
Jul 23, 2009, 12:11:04 PM7/23/09
to
On Jul 22, 3:21 am, Zilog <V...@Advalvas.be> wrote:
> RS wrote:
> No more Fuller for me; I'll no longer accept them for repair.- Hide quoted text -
>
> - Show quoted text -

Just because Fulltone business policies do not accomodate YOUR wants
does not mean "Fuller dosn't care about the end user". Repair guys
like yourself need to recognize your own limitiations and the
limitations of the resources available for repair, and not accept
items you can't fix.

" >Further more; the Europeans (and especialy Belgians) are not so
fast in
> trowing away stuff. We do not have the habit of buying new the moment a
> problem occure. We like things to be fixed."

I'd bet that there are MORE 'things' for sale in your country that can
not be fixed, than those that can.
Better get used to it.

"> And in this case, the repair would definitley be cheaper then a new
one.
> Even if mr. Fuller would charge me for a new pcb."

How do you know ? You don't even know what a new PCB would cost with
shipping and duty added.

Finally, my guess is that YOU are the one who ruined the PCB..YOU. And
now you have a customer that
is PISSED and wants you to replace it, or perhaps it's just yours and
you don't want to spend the money to
buy another.


Zilog

unread,
Jul 24, 2009, 4:02:48 AM7/24/09
to
Zorro_2k wrote:
snip

> Are you a child in a man's body ? Your request to buy the complete
> operation internal circuit card for the OCD is rediculous,

Why? Several companies do sell replacement pcb's...

and Mike Fuller was very professional and honest in his first response.

Professional! Is insulting professional?
Honest? Yes, that I believe!

Would you ask Seimens

Who is Seimens?

to sell you the complete operational internal 'guts' of a toaster just
because you have a good
> external case ? Rediculous.

That happens all the time with washing machines, Cars, Video players,
Loudspeaker cabinets, Nucleair reactors, airplanes....

> Your response to on this, claiming 'unfriendly service' , wins you an
> "Asshole Award"..

Something I have and you don't. Maybe I can sell it on Ebay and make
some money.

I agree with Mike Fuller's comment to Tsuguto.

I classify you in the same category as Mr. Fuller.

Zilog

unread,
Jul 24, 2009, 4:11:14 AM7/24/09
to
Zorro_2k wrote:
snip

>
> Just because Fulltone business policies do not accomodate YOUR wants
> does not mean "Fuller dosn't care about the end user".

First I asked and the response is not service friendly...

Repair guys
> like yourself need to recognize your own limitiations and the
> limitations of the resources available for repair, and not accept
> items you can't fix.

It can be fixed, yes. With information.


>
> " >Further more; the Europeans (and especialy Belgians) are not so
> fast in
>> trowing away stuff. We do not have the habit of buying new the moment a
>> problem occure. We like things to be fixed."
>
> I'd bet that there are MORE 'things' for sale in your country that can
> not be fixed, than those that can.
> Better get used to it.

Do yo unever go to a doctor. Probably not, because there is nothing to fix.

>
> "> And in this case, the repair would definitley be cheaper then a new
> one.
>> Even if mr. Fuller would charge me for a new pcb."
>
> How do you know ? You don't even know what a new PCB would cost with
> shipping and duty added.

The experience I have with other companies that are a multitude larger
and others much smaller is very postive regarding the price of these
exchange boards. And I asked what the price would be...

>
> Finally, my guess is that YOU are the one who ruined the PCB..YOU. And
> now you have a customer that
> is PISSED and wants you to replace it, or perhaps it's just yours and
> you don't want to spend the money to
> buy another.

It's not mine; I do not use fx gear. Just a plain Fender Twin...
I do have a customer that is abit anoid with the remarks of Mr. Fuller.
It will be his last Fulltone fx ever. And he is spreading the word...
If it will change a lot; that dosn't matter.

Probably you do not know serious repair guys that tries to get any thing
fixed.
You are probably some one who contributes very wel to the "Trow away"
society.
A very regrattable kind of the human species.

Zilog

RS

unread,
Jul 24, 2009, 3:50:30 PM7/24/09
to
On Fri, 24 Jul 2009 10:02:48 +0200, Zilog <V...@Advalvas.be> wrote:

>Zorro_2k wrote:
>snip
>
>> Are you a child in a man's body ? Your request to buy the complete
>> operation internal circuit card for the OCD is rediculous,
>
>Why? Several companies do sell replacement pcb's...

Yeah, otherwise you'd have to throw your computer away if a modem
circuit burned out. But that usually doesn't relate to smaller
manufacturers, or those who get paranoid about their circuits being
appropriated (see previous reply re the irony of that in this case).
And also about smaller products: The circuit board is the single major
component in this case.

>and Mike Fuller was very professional and honest in his first response.
>
>Professional! Is insulting professional?
>Honest? Yes, that I believe!

Individuals can often get away with being insulting. Businesses
usually gather a long-term reputation, and Fuller's tendency to fly
off the handle is now part of that reputation. It's tough to
determine the overall affect on sales, but I know that to some of the
'circuit board hackers', that has just set him up as fair game for
whatever they want to do. Not that the counter-reaction is right or
wrong--it's just the way it is.

>> Zorron wrote:
>> Your response to on this, claiming 'unfriendly service' , wins you an
>> "Asshole Award"..

Don't worry about The Zorron (above). He pops up to say "asshole
asshole" once in a while, but he's regarded as kind of a bonehead.

>Something I have and you don't. Maybe I can sell it on Ebay and make
>some money.

Ahem...Now -there's- one that probably got lost in translation. Unless
you're listing Zorro on Ebay.

Having said all of that though, it's best to dismiss this as just
another bad experience. You'll have a few more of those if you're
running your own repair shop. <g> And be more careful about how you
reply to smaller companies, as they usually don't have any policy
regarding interaction with the public, and obviously no allowance for
dealing with individual cases or communication problems.

Zilog

unread,
Jul 24, 2009, 4:07:28 PM7/24/09
to

Yep, Let's leave it that way.
I go back to my repair bench.

Thanks for all the replies.

Cheers,

Zilog

Zorro_2k

unread,
Jul 26, 2009, 8:41:12 AM7/26/09
to
On Jul 24, 4:02 am, Zilog <V...@Advalvas.be> wrote:
> Zorro_2kwrote:

>
> > Are you a child in a man's body ? Your request to buy the complete
> > operation internal circuit card for the OCD is rediculous,

(snip)..


> I agree with Mike Fuller's comment to Tsuguto.
>


> I classify you in the same category as Mr. Fuller.

Thanks for the compliment....I admire Mike tremendously, and have been
a
satisfied user of his products for years.

Zorro_2k

unread,
Jul 26, 2009, 8:42:01 AM7/26/09
to
On Jul 24, 4:11 am, Zilog <V...@Advalvas.be> wrote:
> Zorro_2kwrote:
>

( ! )

FeatherweightMachine

unread,
Sep 20, 2012, 2:46:24 PM9/20/12
to
Yes, this is not surprising.

See, I used to work for Fulltone and I can assure you that Mr. Fuller treats his customers like shit and his employees even worse. The warehouse in Culver City, where the pedals are assembled, is a spirit-suppressing place and everyone is afraid of Fuller's moods (because if he has a bad day, it's hell for everyone, for sure).

Moreover, upon leaving the company, after I began to develop physical problems (wrist) due to the assembly process, Mr. Fuller didn't even come to say a simple "Thank you". Instead, he told a friend of mine that works there too to relay the message of "Tell your friend that when he files for that worker's compensation, I'll take him to court!" What!!!!?????? I wasn't planning on that, in fact, it never even crossed my mind, but it just goes to show you what kind of a person he is. A very sad, angry and lonely one, probably. It just makes me feel sad that he has to live like that, but that's his choice.

So, I've been letting everyone know about this and telling them to not buy Fulltone pedals.

vayd...@yahoo.com

unread,
Dec 19, 2012, 12:31:13 PM12/19/12
to
I'll be honest, I almost bought a fulltone pedal for my Les Paul, but changed my mind as I haven't had time to play. Then, Mr. Fuller contacted my company about a product. Needless to say, within a week later he was threatening one of our nicest and competent employees that he wanted them fired for 'not helping' him. He was informed numerous times about how to resolve the issue (very easy process), but every response to the individual was 'find a new job', 'I'm gunning for you', and 'I'll have your a** fired for this'...I can admit when someone does wrong working in customer service, but I would NEVER buy anything from someone like him once I saw the responses he made. Even if the person screwed up (which they did not) he was horrible and though I may not know him personally, I would never deal with someone who was that bad and I can put up with almost anyone.
0 new messages