Putting you subscription on hold/vacation?

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Lewis

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Apr 19, 2021, 9:34:37 PM4/19/21
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A friend was complaining about having to continue to pay her
subscription while she will be gone for 2 months (she's going to be out
of the country for work) and I suggested she put her account on a
vacation hold.

"How?" she asked.

So I went over to battle.net and dug around and searched with google and
came up completely empty. I know I've heard people do this, but is it
something Blizzard has eliminated?

--
<Athene> we all have our moments when we lose it
<Slyspy> the key is though, to conceal the evidence before the police arrive

Peter T.

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Apr 20, 2021, 4:04:08 AM4/20/21
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Den 20-04-2021 kl. 03:34 skrev Lewis:
> A friend was complaining about having to continue to pay her
> subscription while she will be gone for 2 months (she's going to be out
> of the country for work) and I suggested she put her account on a
> vacation hold.
>
> "How?" she asked.
>
> So I went over to battle.net and dug around and searched with google and
> came up completely empty. I know I've heard people do this, but is it
> something Blizzard has eliminated?
>

I had paid for another 6 months in january when I - 2 weeks later -
decided to take a break. In march I ticketed/wrote blizzard and asked
whether I could pause my sub as I hadn't played the game for a few weeks
and my 6 month sub was counting.

Their response:

>>>>
Dear Peter,

Issue ID: #xxxxxxxx

Your ticket has received the following response:

Hey there,

This is Specialist Game Master Abateold reporting for duty! I appreciate
your patience while waiting for a reply! I hope that this message
reaches you in good spirits.

I understand that you're wondering if it's possible to pause your game
time to prevent the time you've paid for from counting down. I know it
would be upsetting to pay for time and not be able to use it, so I can
certainly provide more information on this.

We don't actually have a way to suspend game time and prevent it from
counting down. What we can do is, as a one-time special exception, add
unused game time back to your account. It'll depend on how much time you
miss. The minimum we can assist with is 30 days and the maximum is 90.
All of the the time missed needs to be consecutive. You're currently at
50. Once you're ready to come back, please do not login to the game.
Instead, open a ticket with us and let us know, and from there, we can
calculate how much time was missed and add it back to your account.

I hope this takes care of everything for ya! If all is well now, feel
free to mark this ticket as closed here (
https://battle.net/support/en/case/ ), otherwise you can reply to it
with more information. Have a wonderful week and take care.

Click here to review and resolve your ticket. If you continue to
experience issues, you can respond to your ticket with additional
information.

If you do not resolve the ticket or provide an additional response
within one week, we will resolve the ticket automatically and you'll
receive a final update via email.

Regards,
Blizzard Support
<<<<

--
Peter T.

Lewis

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Apr 20, 2021, 5:59:59 AM4/20/21
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In message <s5m1tj$6us$1...@gioia.aioe.org> Peter T. <pin...@hotmail.moc> wrote:
> Den 20-04-2021 kl. 03:34 skrev Lewis:
>> A friend was complaining about having to continue to pay her
>> subscription while she will be gone for 2 months (she's going to be out
>> of the country for work) and I suggested she put her account on a
>> vacation hold.
>>
>> "How?" she asked.
>>
>> So I went over to battle.net and dug around and searched with google and
>> came up completely empty. I know I've heard people do this, but is it
>> something Blizzard has eliminated?
>>

> I had paid for another 6 months in january when I - 2 weeks later -
> decided to take a break. In march I ticketed/wrote blizzard and asked
> whether I could pause my sub as I hadn't played the game for a few weeks
> and my 6 month sub was counting.

> Their response:

> We don't actually have a way to suspend game time and prevent it from
> counting down.

Well, that is rather shitty.

I doubt she will jump through the described hoops, but I suspect this
will lead to her not renewing her subscription.

Thanks for the info, I've passed it along.

--
It was easy to be a vegetarian by day. It was preventing yourself
from becoming a humanitarian at night that took the real effort.
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