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Painter 9.5 Crashing When Saving

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Mirsky

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May 5, 2007, 9:36:09 PM5/5/07
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Hi. I am using a Mac running Tiger 10.4.9. I own a copy of Painter 9.5.
Recently, when I've tried saving to Riff or PSD format, the program
quits before finishing saving. I tried erasing Painter from my hard
drive and reinstalling it but the problem still persists. It's possible
I missed deleting a file in my Library so I'm wondering if anyone might
know if there could be a damaged file somewhere that is causing the
problem. Any advice is appreciated.

Thanks,

Mirsky

Dave

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Aug 5, 2007, 1:18:58 AM8/5/07
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You are causing problems for yourself by easing a program from your
hard srive. Since when do you delete any installed program?
You should uninstall, reboot and reinstall.

Dave

Jolly Roger

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Aug 5, 2007, 2:18:15 PM8/5/07
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On 2007-08-05 00:18:58 -0500, Dave <d...@d.durbs> said:

> Since when do you delete any installed program?

Mac users do that all the time, and without problem.

> You should uninstall, reboot and reinstall.

Bullshit.

Don't listen to this guy - he's talking out of his ass.

--
Apply rot13 to my e-mail address before using it.

JR

Jolly Roger

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Aug 5, 2007, 2:21:05 PM8/5/07
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On 2007-05-05 20:36:09 -0500, Mirsky <mir...@mirsky.com> said:

> when I've tried saving to Riff or PSD format, the program
> quits before finishing saving

Question: Does this happen for *any* document you save, or just one or
some of them? Try saving a test Untitled (blank) document to see if
you get the same behavior.

If it happens regardless of which document you save, I suggest taking a
look at the Paint crash log to see if we can figure out why it's
crashing.

Viewing Crash, Console, and System Logs

1. Open /Applications/Utilities/Console.

2. From the Console menu bar, select File > View System Log.

3. From the Console menu bar, select File > View Console Log.

The system log will usually give you an indication as to what is
causing startup issues.

The console log can show issues you experience after you are logged
into your user account.

If a particular application is crashing, you may find a crash log in
/Users/you/Library/Logs/CrashReporter/ for that application.

(Feel free to send the logs to jolly roger at pobox dot com if you need
help understanding them. I'll be glad to take a look and tell you what
I see. Let me know if you do this so that I can be sure your email
doesn't get eaten by pobox.com's aggressive SPAM filter.)

--
Apply rot13 to this e-mail address before using it.

JR

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