No Special Sauce, no cheese. Extra pickles.
Jan
been asked a million times. But I didn't do the asking, I didn't read
the answers, and it will take a lot longer to research ten years of
newsgroup posts than it will take to ask here again.
When I go to a MacDonalds and ask for a half dozen Big Macs with extra
pickles, no cheese, no condiments, and no special sauce, and I get at
least one fully dressed one in my order, how should I behave when I
discover the bad one?
I would overlook it if it only happened once in my thirty-five years
on the planet, but it has happened many times. It even happens at
other fast food places with other kinds of orders.
I get so tired of these misunderstandings but don't know how to
prevent them. I worked in sales once myself and maybe once or twice
I'd send a lady home with a size seven pair of saddle shoes when she
asked for a size nine, but I didn't make this mistake repeatedly when
I sold shoes and it doesn't happen to me repeatedly when I buy shoes
either. But it sure enough happens at MacDonalds, or Burger King, or
White Castles and I just want to know why. It happened again tonight.
My girlfriend's sandwich was fine and mine came back with gooey cheese
all over it and some kind of sauce that looked a little like thousand
island. And with gas at $3 per gallon we could have bought another
sack of burgers for the cost of just returning one.
So we sucked up the loss and I had a ham sandwich instead of a burger.
And what gets me hot is not the fact it happened this once, but it has
happened before and I know it will happen many more times if I'm dumb
enough to keep eating there.
What would you do too prevent getting screwed over like this? Inspect
every sandwich right at the check out? Box up the bad burger and Fed-
Ex it to the president of the corporation? Pour some "special sauce"
into envelopes and send them to the company's board of directors with
a message, "Can you identify this substance? If so then why can't your
employees when I say I don't want any of it?"
Maybe some present or former MacDonalds employees will read this
message and give me a believeable answer. And no problem if you just
want to goof on it. It's been my experience that I'll get about one
intelligent reply for every 50 jokers that respond so if you want to
joke have a blast. At least one intelligent person will give me a
great answer either here or in a personal email. Thanks for your
thoughts on this. Granted it's kind of a long message but if I had
decided to drive all the way back to that MacDonalds and then home
again I am sure the total time invested would have been much greater
than the time it took to write this message,
Stefano
>Maybe some present or former MacDonalds employees will read this
>message and give me a believeable answer. And no problem if you just
>want to goof on it. It's been my experience that I'll get about one
>intelligent reply for every 50 jokers that respond so if you want to
>joke have a blast. At least one intelligent person will give me a
>great answer either here or in a personal email. Thanks for your
>thoughts on this. Granted it's kind of a long message but if I had
>decided to drive all the way back to that MacDonalds and then home
>again I am sure the total time invested would have been much greater
>than the time it took to write this message,
You are so right.. it happens often. I think it's because they are so
fast that they can make mistakes often.
BUT!!! But... sometimes I thought also that they had some left burgers
to give to someone... you know... like "hey I've got this one with
this sauce etc etc, give it to some idiot"...
I REALLY HOPE it is not this way...
--
Now working at http://www.newonlineshopping.net
Books, Clothing and Accessories, Computers,
Electronics, Gifts, Jewelry and Watches.
Jan
> On Sun, 10 Jun 2007 23:56:19 -0000, Jan <c3derp...@gmail.com> wrote:
> >Maybe some present or former MacDonalds employees will read this
> >message and give me a believeable answer. And no problem if you just
> >want to goof on it. It's been my experience that I'll get about one
> >intelligent reply for every 50 jokers that respond so if you want to
> >joke have a blast. At least one intelligent person will give me a
> >great answer either here or in a personal email. Thanks for your
> >thoughts on this. Granted it's kind of a long message but if I had
> >decided to drive all the way back to that MacDonalds and then home
> >again I am sure the total time invested would have been much greater
> >than the time it took to write this message,
>
> You are so right.. it happens often. I think it's because they are so
> fast that they can make mistakes often.
>
> BUT!!! But... sometimes I thought also that they had some left burgers
> to give to someone... you know... like "hey I've got this one with
> this sauce etc etc, give it to some idiot"...
>
> I REALLY HOPE it is not this way...
>
Yeah, me too, but I suspect it is exactly that way. The high price of
gas was only one consideration. Of yet more consideration is
remembrances of those "60 Minutes" type of show that do these hidden
camera segments where some turd-face behind the fast food counter
spits on some of the sandwiches remade for complainers. I'd rather
just give McDonald's $300 worth of negative publicity in Usenet than
worry about recouping my loss on a $3 sandwich. If the franchise
owners hired people with half a brain, or maybe if they required a
high school diploma before hiring, this kind of crap wouldn't happen
and people wouldn't be afraid to return a wrong order.
Bottom line is by speaking my mind in Usenet I now consider us even.
If the bigwigs at McD's and other to-go places want to stop this kind
of action by people like me all they have to do is the right thing --
serve what people order and if mistakes are made put an end to the
stories being circulated about how complainers occasionally get
treated. Maybe only 1 complainer in 1,000 gets poor treatment but when
it gets reported on the news again and again it makes you wonder. So
if they want to sue somebody for something that looks like possible
slander, don't come after your customers, go after the people on TV
that start these rumors if rumor is all that they are. I have my
doubts though so I prefer to toss a bad order than bring it back
unless I'm right at the counter and have an unobstructed view of the
people in the back so I can make sure they're only putting on my
sandwich what I asked to be put there.
Jan
bob wald
called up the burger place. after i got home n was mad. n told them i
was returning this.n shoving down thier thout when i get there.lol
by the time i got there. it was surrounded by police.. i just fed them
to my dogs.lol
how hard is it NOT to put things on a burger?
Dan
I think you are a bad ass but your spelling and punctuation makes it
difficult to determine.
Jan
A bad ass? Why? Because he was upset with wrong orders that can be
EXPECTED at least 1 out of 5 visits ... and pity the person with a
soft voice, it probably happens 1 out of 3 times to them. As for his
spelling he is probably using one of the new operating systems that
have voice recognition built in. They haven't perfected voice
recognition to compensate for things like the voice differences in
families where everyone uses the same pc and nobody says the same
words with the same pitch and other aural characteristics, so don't
blame Bob if his os fooks up his dictation. Anybody would want to
shove burgers down repeat offenders throats, but saying something and
doing something are two different things.
Jan
Dan
Voice recognition software? That's a new one! Maybe he talks like a
complete moron, too. And maybe he should go inside and point at what he
wants if he can't speak into a drive thru speaker.
Jan
Even pointers get their orders fooked up. About the only way you won't
get a fooked up order is ask for the manager, stress the number of
fook-ups that are typical, and request a dine-in order so you can
inspect it at the counter. When I do all that by some amazing
coincidence they usually get the orders right.
Jan
Wojo
"Jan" <c3de...@gmail.com> wrote in message
news:1184895623.3...@r34g2000hsd.googlegroups.com...
BS
Nothing more needs to be said to this comment.
-Wojo
Dan
According to...YOU?
Sorry, Mr. Moderator!
Bobo Bonobo®
Freeze the burger in a ziplock with the grill slip taped to the
outside. Then, when you know you're going there in two days, take it
out and put it in a warm place and let it fester. Take it back to the
McD's at noon, and hold your breath as you take it out of the bag. It
will stink up the place while you explain the "problem." Make THEM
throw out the stinking mess. They'll need to take it out to the
dumpster right away.
Call the Big Mac sauce, "Jizzy."
--Bryan
Wojo
"Dan" <intrc...@gmail.xxxcom> wrote in message
news:rcvqi.12638$zA4....@newsread3.news.pas.earthlink.net...
According to anybody that wants to actually use logic and common sense.
If it were true that "About the only way you won't get a fooked up order is
ask for the manager" then why and how would McDonald's still be running,
still be profitable, and still be #1 in the fast food industry?
Like I said common sense.
-Wojo
Bobo Bonobo®
> "Dan" <intrcep...@gmail.xxxcom> wrote in message
>
> news:rcvqi.12638$zA4....@newsread3.news.pas.earthlink.net...
>
>
>
> > Wojo wrote:
>
> >> "Jan" <c3derp...@gmail.com> wrote in message
Somehow, McD's has gotten much more dependable on getting "grill"
orders right.
15-20 years ago, they used to screw up a lot. I think it's more
common these days for customers to, say, not want BM Sauce or tartar
sauce. BK has always advertised "Have it your way."
The reasons I patronize McD's:
1. Good dollar menu choices (in this market, the B&T is on the dollar
menu), as are medium fries
2. Playplaces
3. My 5YO likes it (B&T w/ cheese, med fries, hot fudge sundae)
>
> -Wojo
--Bryan
Wojo
"Bobo Bonobo®" <CLAS...@BRICK.NET> wrote in message
news:1187011701.7...@x35g2000prf.googlegroups.com...
>
We definitely still need work in this area particularly, for some reason,
sandwiches grilled w/o cheese. The biggest problem is communication from the
1st person to the 2nd in the grill area.
We have gotten better at it for a couple reasons IMO.
1. Technology - When you order your food it not only prints a slip for
grills but it shows up on the monitor in back. In the old days we actually
had to hand write slips and give them to the grill team and even after
getting printers we didn't have the advantage of having it on the monitors
in back.
2. "Made for you" which is the name of the system we currently use. It is by
far the best yet as far as giving you a higher quality product. It isn't
quite as fast as we were when we made sandwiches bulk and kept them in an
air bin but the quality is 200x better. It also allows for us to make
special orders with no problem at all since we don't make your food until
you order it.
Yes the $1 menu definitely varies from market to market and even from one
Owner/Operator to the next. In my market the BNT was on the $1 menu for a
short time before being replaced by the double cheese. Economically it
didn't make much sense to have the BNT on their because we made almost
nothing on the sandwich then hence the reason that when everybody had it
that way it was the first time the corporation ever showed a quarterly loss.
Play places are a reason many people come to McDonald's. My store doesn't
have one because it is in a huge tourist area so the entire town is a big
play place, most of my customers and their children want to eat and get back
to a water park or other such activity. But I have had people ask about a
play place and I have sent them to another McDonald's a few miles away and
they went there so yes the play place is definitely a big deal for many
customers.
-Wojo
Mike Burch
Mike Burch
> Wojo!! I'm back.. Do you recall me? Be nice. :-)
It was something about big mac's being being around 66% over priced.
Its only worth about $1.00.
It's just a hamburger not a gallon of gas. I am watching a show on the
"McDonalds Empire" on CNBC.
and I just couldn't stand it anymore.
JC Burgess
Wojo only posts intermittently now. Maybe his WebTV account was
suspended. Or he changed vocations.
--
JC Burgess
Wojo
JC is right I only come here occasionally but that's because this group
rarely has anything to respond to and I am a busy guy. No I don't have WebTV
and I still work for McDonald's but in a different capacity now.
-Wojo
"JC Burgess" <j.c.b...@comcrass.net> wrote in message
news:t6-dncXeg5q2oEPb...@comcast.com...
Wojo
"Not me" <nob...@anywhere.com> wrote in message
news:lh9ej3d6ab6ak61cn...@4ax.com...
> On Tue, 14 Aug 2007 20:14:50 GMT, "Wojo" <wojo...@verizon.net>
> wrote:
>
>>2. "Made for you" which is the name of the system we currently use. It is
>>by
>>far the best yet as far as giving you a higher quality product. It isn't
>>quite as fast as we were when we made sandwiches bulk and kept them in an
>>air bin but the quality is 200x better. It also allows for us to make
>>special orders with no problem at all since we don't make your food until
>>you order it.
>
> Wojo, how long have you worked for McDs?
> I worked there before and during the time the q-ing ovens were
> implemented, and I definitely noticed a difference in the taste of
> burgers made from scratch, then from burgers assembled and q-ed.
> Old style burgers have more defined tastes; you could taste the bun,
> it was bun, the meat was meat and the condiment/toppings crisp and
> defined. Assembling them and nuking them seems to blend the flavours
> together. Yeah, you get a hotter burger, but there was a very
> noticeable change, and not for the better, in taste, IMHO.
>
> It's been 10+ years since I've worked there, and one thing I've
> noticed is the service is really freakin' slow across the board no
> matter which McDs you go to. At least with the old bin system, during
> peak times 'stock' orders could be on your tray as fast as the window
> person could move. Now it's always alot of yelling and excess effort
> to get one order from the back.
>
As you can see I don't post here often anymore but I'll answer anyway.
I have close to 25 years with McDonald's.
When I started we still cooked on flat grills and really did "flip burgers"
that, of course ended years ago with the introduction of clamshell grills
allowing to cook both sides at once and eliminating the dry overcooked
burgers of the past.
Then came the era you were speaking of with making sandwiches and "Qing"
them. This was by far the worst mistake McDonald's ever made. Sure we were
fast and we didn't have sandwiches stacked up and drying out in the air bins
anymore but the quality suffered greatly. Most people don't realize that a
sandwich was only good for 10 minutes in the air bins and generally we
wouldn't keep a sandwich with lettuce on it even that long.
Now with "Made for You" your right you do wait a little longer but if a
restaurant is run correctly it isn't much longer and the quality is better
than any other system has ever been. We make your sandwich when you order it
instead of having them stacked up waiting for you to order them. The service
standard when you worked with McDonald's was 60 seconds from the time you
finished ordering until you received your meal. That standard is now 90
seconds. 30 seconds more for a much higher quality sandwich is a great
trade-off IMHO.
-Wojo