Domain transfer problem
Per Johansson
May. The process seems easy: first I get an authorisation code from the
old registrar and then I use it to start the transfer from my account at
the new registrar. No success so far.
The new registrar writes: "The time can vary between 1 and 10 days, even
more in the event of a mishap. It is composed of two parts: - First
phase: authentication of the request: it depends on the speed with
which transfer contacts answer our e-mail requests for confirmation.
Duration of this phase: from 0 to 5 days."
In this case, they send the transfer request to support@(oldregistrar)
and then they get no answer. To me they say: "If nobody answer, the
transfert will not be done."
When I ask the old registrar they say "I am not seeing this domain in a
pending transfer status. I do not see that we would have denied any
transfer request." and "We would not be in the position to not respond
unless this was already in a pending transfer status. I can assure you
that we don't do anything to stop outgoing transfers and that we haven't
done anything to either not respond to, or block any transfer requests."
Who of them is wrong? Is there anything else I have to do? There is no
blocking or anything like that on the domain as far as I know.
--
Per Johansson
Zob
whois record.
I assume your current registrar is the admin contact, so they got the
mail. Either call them and ask them to approve the transfer on your behalf.
Or better yet, do it yourself. Log in to your registrar account and put
your details in the admin-contact section. Then ask the new registrar to
resend the auth E-mail so YOU will receive it, and you will be able to
approve the transfer.
PS: it can take a while before the whois information updates.
Per Johansson
> Per Johansson wrote:
>> I am trying to movee my domain from one registrar to another since 9
>> May. The process seems easy: first I get an authorisation code from
>> the old registrar and then I use it to start the transfer from my
>> account at the new registrar. No success so far.
>>
>> The new registrar writes: "The time can vary between 1 and 10 days,
>> even more in the event of a mishap. It is composed of two parts: -
>> First phase: authentication of the request: it depends on the speed
>> with which transfer contacts answer our e-mail requests for
>> confirmation. Duration of this phase: from 0 to 5 days."
>>
>> In this case, they send the transfer request to support@(oldregistrar)
>> and then they get no answer. To me they say: "If nobody answer, the
>> transfert will not be done."
>>
>> When I ask the old registrar they say "I am not seeing this domain in
>> a pending transfer status. I do not see that we would have denied any
>> transfer request." and "We would not be in the position to not respond
>> unless this was already in a pending transfer status. I can assure you
>> that we don't do anything to stop outgoing transfers and that we
>> haven't done anything to either not respond to, or block any transfer
>> requests."
>>
>>
>> Who of them is wrong? Is there anything else I have to do? There is no
>> blocking or anything like that on the domain as far as I know.
>>
Zob wrote:
> The authorization transfer E-mail will be sent to the admin contact in
> whois record.
> I assume your current registrar is the admin contact, so they got the
> mail. Either call them and ask them to approve the transfer on your
behalf.
> Or better yet, do it yourself. Log in to your registrar account and put
> your details in the admin-contact section. Then ask the new registrar to
> resend the auth E-mail so YOU will receive it, and you will be able to
> approve the transfer.
>
> PS: it can take a while before the whois information updates.
Hello!
Well, I am the "Administrative, Technical Contact" in the whois. For
some reason, they sent the mail to support@(registrar) instead. I sent
them a mail suggesting that they send the request to the Administrative,
Technical Contact (me) instead, which they did, so finally the process
is started.
I thought they knew what they were doing, but it does not seem so.
Meanwhile, I had to pay one year more to the old registrar :-(
--
Per Johansson
Zob
E-mail.
Problem is, whois records are not harmonized and the format varies from
one registrar to another. It can make parsing the records more
difficult. For example, if the Administrative Contact, Technical Contact
& Registrant are the same, some registrars will combine them into 1
record while other registrars will display 3 distinct entries...
Per Johansson
> Maybe it's the gaining registrar that sent the auth E-mail to the wrong
> E-mail.
> Problem is, whois records are not harmonized and the format varies from
> one registrar to another. It can make parsing the records more
> difficult. For example, if the Administrative Contact, Technical Contact
> & Registrant are the same, some registrars will combine them into 1
> record while other registrars will display 3 distinct entries...
It turned out that they sent the auth mail to the old registrar instead
of me, although my address was in the whois. Perhaps the old registrar's
address were in there somewhere too, I don't know. I thought they knew
what they were doing, after all they are professionals.
I suspected something was wrong and when I asked them why they were
sending the auth mail to the old registrar instead of me, I finally got
the mail to my address.
This means that I had to pay the old registrar for one year more to
avoid having the domain expired.
--
Per Johansson