Disney Auctions doesn't know how to pack books..
xganon
Harv Laser wrote:
> In light of recent happenings, this little tale is trivial in the grand
> cosmic scheme of things.. however, having put it aside for a day,
> I decided to post it anyway.. because it really pissed me off..
>
> Consider this a heads up if you intend to bid on something sold by
> Disneyauctionears on eBay..
>
> They do NOT know how to pack things well, to survive a trip through
> different carriers. At least not expensive books.. From my experience,
> they simply do not care, once they have your money..
>
> A week ago I won an expensive art book they were selling in a Dutch auction.
> Shipping fees added to the winning bid were over $12.00. This is an
> expensive, autographed, limited edition, numbered, hardbound, slipcased, 500
> page book.
>
> I was told that the book would be shipped by Airborne (they didn't say from
> where) to my local Post Office who would deliver it. It arrived yesterday.
> Damaged. Damage was 100% due to the poor packing job they did.
>
> Have you ever bought a book from Amazon or Barnes and Noble? If so, then
> you've seen what a proper book carton looks like. It is oversized and has
> wings, which provide inches of crush space on all four corners, as well as
> multiple layers of corrugated cardboard on both front and back. Have you
> ever had a print matted or framed at a shop and had it returned to you with
> corner guards on it? Then you know what corner guards are and what they do.
> Ever seen bubblepack? Of course you have.. Companies who have half a brain
> use these protective devices to ship expensive, fragile items because they
> need
> to be protected. This concept apparently escapes Disney Auctionears.
>
> Disney used a simple, cheap, single-wall corrugated carton the same size as
> the book. The book was not protected or cushioned in ANY way. The sides and
> corners of the book were flush with the interior of the box. No crush
> space. No corner protection. No bubblepack. Nothing.
>
> When I was handed the box by my mailman, I noticed one corner of the box
> was crushed. Upon opening the box and removing the slipcased book, I found
> that the lower left corner had been smashed. Since the book was in a hard
> slipcase, this caused a compression of the entire book against the closed
> side of the slipcase, which in turn, caused a crease on the bottom of every
> single one of the more than 500 pages of the book.
>
> http://www.amigazone.com/images/smashed.jpg
>
> The book and slipcase came wrapped in original plastic wrap, which was
> pretty dirty, as you can see.
>
> So now, instead of having a beautiful book to enjoy, I have to waste my
> time hassling with Disney Auctions to get a replacement, or get a refund,
> for an auction item in whose description they said that there would be no
> replacements or refunds but that the books would be shipped insured.
> Well I've dealt with plenty of insurance adjusters over the years, and they
> would laugh any claim for damage in this case to the moon, since the book
> was obviously insufficiently packaged for transport.
>
> Simply using some bubblepack around the book and an oversized box would've
> prevented it. Using a proper book carton would've prevented it. Using
> triangular edge guards (as framing shops use) would've prevented it. The
> logic of this apparently escaped Disney's warehouse gorillas.
>
> Disney proved its incompetance to me at last year's Pirates of the Caribbean
> event at Disneyland, which was utterly mis-managed. They proved it again
> with this book.
>
> We shall see what comes of this.. I will post again if/when I get
> satisfaction from Disney on this.
>
> If anyone else reading this recently bought one of the 24 autographed copies
> of "The Illusion Of Life" from Disney Auctions on eBay, I would appreciate
> hearing from you in email.
>
> Harv
>
> --
> Founder of AmigaZone. Supporting Amiga owners since 1985!
> Go here for info or to join: http://www.amigazone.com
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> reading fee per incident. By sending me UCE, you agree to pay this fee.
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