I canceled my DirecTV Wednesday

[Lynn McGuire]

AT&T is dead to me. I killed the DirecTV yesterday, I will kill the DSL
line after we move to the new used house in a couple of weeks after we
pack our precious stuff up into 200 boxes.

Somebody cloned my Mastercard over the weekend and used it at an Exxon
30 miles away from here. Fraud detection called me for validation, it
was not me. So they killed the card and are sending me another. I do not
have any more credit cards, I cannot keep track of them.

So AT&T decided to stop sending me paper bills in November. Funny, I
don’t remember being asked. But all of sudden I start getting emails
from them that I am late paying my bill. What bill ??? I never got a
bill. Turns out I am suppose to log into AT&T website and download my
bill. Screw that. And I tried it today and the PDF print feature does
not work, says under construction.

So I went by a AT&T store today at lunch time to pay my bill. They spent
ten minutes clustered around a cash register trying to figure out bill
pay. Then the head dude says, “we don’t take checks”. I left. I will
take the late charge as a learning experience to never ever do business
with AT&T again.

Dead to me.

And I have five business phone lines and two DSL lines from AT&T at the
office. I will figure out how to to kill them off now.

We have moved to streaming on Netflix, Hulu, Disney+, and Amazon Prime.
And rabbit ears.

I have to take my equipment to Kinkos Fedex for them to box up and
return. Not horrible.

Lynn

[do...@40.usenet.us.com]

Lynn McGuire <lynnmc...@gmail.com> wrote:
> AT&T is dead to me. I killed the DirecTV yesterday, I will kill the DSL

AT&T ruined the DirecTV customer experience.
Online is abominable, both the streaming and web billing and examination.

I have had DirecTV since 1985, and will continue. It was handy in the most
recent power outage to still be able to watch TV when the local cable and
Internet were down.

--
Clarence A Dold - Santa Rosa, CA, USA GPS: 38.47,-122.65

[Lynn McGuire]

On 1/25/2020 11:00 AM, do...@40.usenet.us.com wrote:
> Lynn McGuire <lynnmc...@gmail.com> wrote:
>> AT&T is dead to me. I killed the DirecTV yesterday, I will kill the DSL
>
> AT&T ruined the DirecTV customer experience.
> Online is abominable, both the streaming and web billing and examination.
>
> I have had DirecTV since 1985, and will continue. It was handy in the most
> recent power outage to still be able to watch TV when the local cable and
> Internet were down.

I've had DirecTV since 1998, maybe earlier. The customer experience
over the last year has been horrible.

Lynn

[Ed Pawlowski]

I moved in Dec 2018 and cancelled service as of 12/31 but they billed
and expected me to pay for January. Eventually went to a collection
agency but they figured out cancel means cancel.

Of course, they mailed me boxes to send the equipment back and USPS
forwarded them to me 1400 miles away.

[nob...@nada.com]

Since 1995 here. AT&T can turn anything into shit. I'll likely keep it
as long as I can beat then up on price when they raise it or my
discounts expire.

[Lynn McGuire]

They did not offer me any discounts to renew.

Lynn

[nob...@nada.com]

On Wed, 29 Jan 2020 15:16:13 -0600, Lynn McGuire

Try this. Call their CS number. When they ask the reason for the call,
say "cancel service". They then ask if it's because you are moving.
Say "no". You will then get a person in the US who can help with any
DirecTV issue, technical, billing, and always seems to have some
promotion to offer. I tell them I want a package that has my
channels (not the every channel) and HBO plus Showtime and am not
willing to pay over $100 a month including all the DVR and whole home
fees.

So far, it's worked. You bill shows your promos and when they expire.
When thsi method fails, I'm gone, after 25 years.
.

[Lynn McGuire]

What a horrible way of doing business ! Of course you have to go
through 30 minutes of phone tree hell to get to the person who can do that.

Lynn

[nob...@nada.com]

No, takes about a minute to get to a live person. Remeber- reason for
call, cancel servvice; then "no" to are you moving. Then you go
directly to live US-located person who really can do what you need.