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Software Update 0x6d8
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bheat
Jul 14, 2013, 2:27:09 PM7/14/13
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I have two HR24-100s. One has an external hard drive attached with an eSata cable. The external HD is a 2TB model and has worked flawlessly for 15 months. Suddenly, a few weeks ago, the HR24 rebooted itself and my external hard drive is no longer recognized by the HR24-100.
I assumed that the external hard drive was at fault so I removed it and used the USB connector to check the external hard drive on my computer. It worked fine with my computer. That made me believe the problem was with the eSata cable. I bought a new eSata cable and reattached the external hard drive to the HR24-100. After rebooting the receiver, the external hard drive was still not recognized by the receiver.
I had another 1TB external hard drive (that I used with my DirecTV receiver before buying the larger 2TB replacement) that I connected to the HR24-100. It also was not recognized by the HR24. I thought that the connection on the receiver must have gone bad so I attached the external hard drive to my other HR24-100. Neither external hard drive was recognized on that receiver either.
I noticed that my problems began soon after a software update. Both receivers were updated on June 18 with version 0x6d8.
Is this a problem for anyone else? Are there any suggestions for things that may help?
I assumed that the external hard drive was at fault so I removed it and used the USB connector to check the external hard drive on my computer. It worked fine with my computer. That made me believe the problem was with the eSata cable. I bought a new eSata cable and reattached the external hard drive to the HR24-100. After rebooting the receiver, the external hard drive was still not recognized by the receiver.
I had another 1TB external hard drive (that I used with my DirecTV receiver before buying the larger 2TB replacement) that I connected to the HR24-100. It also was not recognized by the HR24. I thought that the connection on the receiver must have gone bad so I attached the external hard drive to my other HR24-100. Neither external hard drive was recognized on that receiver either.
I noticed that my problems began soon after a software update. Both receivers were updated on June 18 with version 0x6d8.
Is this a problem for anyone else? Are there any suggestions for things that may help?
Percival P. Cassidy
Jul 15, 2013, 10:18:13 AM7/15/13
to
inaccessible on our HR21. IIRC, external drives are not "officially
supported" by DirecTV, so your only option may be to see if you can
install the previous version of the software -- but I have no idea how
you would do that.
Perce
Charlie Hoffpauir
Jul 15, 2013, 11:04:35 AM7/15/13
to
HR-20's that accept an external drive without any complaining. So I
opened the HR-21 (it's well out of warranty) and replaced the internal
drive with the drive I was trying to use as an external (had to open
the external drive case and remove the drive). It worked just fine in
that arrangement, so I've left the HR-21 using an internal 1 TB drive
that was formerly inside an external case. I've kept the original
drive, just for whenever I return the HR-21 to DirecTV.
bheat
Jul 15, 2013, 2:04:03 PM7/15/13
to
Charlie Hoffpauir
Jul 16, 2013, 6:20:28 PM7/16/13
to
On Mon, 15 Jul 2013 11:04:03 -0700 (PDT), bheat <grh...@gmail.com>
wrote:
<snipped>
linux because I had used it as an externally connected eSATA drive for
that DVR. However, I've since used other large hard drives with both
the HR-21 and HR-20, and it doesn't seem to matter what they were used
for previously to being used with DirecTV. I've taken drives that were
in Windows service, and without changing anything, connected them
eternally to a DirecTV DVR, and the DVR simply did whatever formatting
was needed. The thing to remember tho, is that when you do that, you
besically start with an "empty" drive. By using the drive that was
earlier used as an externally connected drive, I was able to keep all
the recorded material intact. I thought that was appropriate because
the OP said he had "lost" the ability to connect an external drive. My
situation was similar, only I'd not completely lost it. I was simply
having a very hard time getting the external drive recognized.....
sometimes having to reset the DVR 5 to 10 times before it recognized
it. It was so much a PITA that I just installed in internally.
wrote:
<snipped>
>>
>> I've had problems with an external drive on my HR-21, but have two
>>
>> HR-20's that accept an external drive without any complaining. So I
>>
>> opened the HR-21 (it's well out of warranty) and replaced the internal
>>
>> drive with the drive I was trying to use as an external (had to open
>>
>> the external drive case and remove the drive). It worked just fine in
>>
>> that arrangement, so I've left the HR-21 using an internal 1 TB drive
>>
>> that was formerly inside an external case. I've kept the original
>>
>> drive, just for whenever I return the HR-21 to DirecTV.
>
>Good suggestion. I think that DirecTV's hard drives are formatted in Linux. Did you format it before you put the new hard drive in the receiver or did your receiver format it for you?
Actually, the drive was already formatted for directv's version of
>> I've had problems with an external drive on my HR-21, but have two
>>
>> HR-20's that accept an external drive without any complaining. So I
>>
>> opened the HR-21 (it's well out of warranty) and replaced the internal
>>
>> drive with the drive I was trying to use as an external (had to open
>>
>> the external drive case and remove the drive). It worked just fine in
>>
>> that arrangement, so I've left the HR-21 using an internal 1 TB drive
>>
>> that was formerly inside an external case. I've kept the original
>>
>> drive, just for whenever I return the HR-21 to DirecTV.
>
>Good suggestion. I think that DirecTV's hard drives are formatted in Linux. Did you format it before you put the new hard drive in the receiver or did your receiver format it for you?
linux because I had used it as an externally connected eSATA drive for
that DVR. However, I've since used other large hard drives with both
the HR-21 and HR-20, and it doesn't seem to matter what they were used
for previously to being used with DirecTV. I've taken drives that were
in Windows service, and without changing anything, connected them
eternally to a DirecTV DVR, and the DVR simply did whatever formatting
was needed. The thing to remember tho, is that when you do that, you
besically start with an "empty" drive. By using the drive that was
earlier used as an externally connected drive, I was able to keep all
the recorded material intact. I thought that was appropriate because
the OP said he had "lost" the ability to connect an external drive. My
situation was similar, only I'd not completely lost it. I was simply
having a very hard time getting the external drive recognized.....
sometimes having to reset the DVR 5 to 10 times before it recognized
it. It was so much a PITA that I just installed in internally.
bheat
Aug 23, 2013, 3:30:59 PM8/23/13
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