plumbworld - website ordering & customer service problems
John Stumbles
Beginning of last week I ordered several items from plumbworld
(http://www.plumbworld.co.uk/). I got a confirmation email with an order
number on it (and loads of boilerplate about delivery arrangements and
returns etc) and sat back to wait for my goods - or rather, for the next
email saying either that they'd been dispatched or held up because some
items weren't in stock.
Several days later still nothing so checked the email and saw that it said I
should receive everything in 3-4 working days. Also "If there are any issues
with your order we will notify you." 4 working days took me (arguably) to
this Monday so when still nowt I emailed them (they don't advertise a phone
number - anyone have one?) to ask what's happening. Got an automated reply
promising a proper reply within 24 hours max. Over a day later still
nothing.
Composing a stroppy email and about to threaten to take it up with the
credit card company I thought I'd check when they'd debited my card and
there was no transaction! I looked again at the order confirmation email and
noticed that where it lists Order Contents it has a blank line, and it says
order total £ 0.00 !! So it looks as if their system has lost ny order
contents, but still processed an order for no goods.
The fact that they haven't responded to my query suggests that either
they're terminally dozy or they've had a major snafu on their system and are
inundated with queries from other irate customers (or possibly both :-)
Anyone else had problems?
</rant>
Dean Lambert
news:2j91oaF...@uni-berlin.de...
If your goodds turn up and you don't pay from them don't worry
Hywel
> > The fact that they haven't responded to my query suggests that either
> > they're terminally dozy or they've had a major snafu on their system and
> are
> > inundated with queries from other irate customers (or possibly both :-)
>
> If your goodds turn up and you don't pay from them don't worry
The OP will still be liable to pay for them.
--
Hywel I do not eat quiche
http://kibo.org.uk/
http://kibo.org.uk/mfaq.php
Dean Lambert
news:MPG.1b3969a8f...@news.individual.net...
> The OP will still be liable to pay for them.
True. Personally I can't understand why someone ordered something from a
site, with no telephone number or address.
If you roughly know where they are based (i.e London) then try using
Directory Enquires on www.bt.com to get the number.
Chances are that this is a cowboy firm and they are nicking the boiler out
of a empty council house as we speak.
Bob Minchin
John Stumbles wrote in message <2j91oaF...@uni-berlin.de>...
Do you guys look furhter than the ends of your noses?
Yell.com shows them
Grosvenor Business Park
Enterprise Way
Vale Park
Evesham
Worcestershire
WR11 1GA
Tel: 01386 768498
Incidentally I placed an order with them in the same time frame as the OP
and have got the goods with no probs. So I may lucky or the OP unlucky?
Bob
TTT
cheaper.
John Stumbles
news:bUJzc.590$h44...@newsfe1-gui.server.ntli.net...
Thanks, didn't think of yell. I'll try to raise them on the dog.
I'd ordered from them a couple of weeks earlier and apart from them
originally proposing to hold up the whole order for a couple of weeks
because a couple of cheap items weren't in stock I had no problems.
However they're a bit slow (certainly don't even claim next-day delivery
like screwfix, toolstation &c) and it's galling if I have to re-place the
order & wait another week for delivery. I'm also concerned that their system
could be as broken as to lose my 'basket' and continue blithely with a
no-items zero-cost order (did anyone test the system on obvious limit
conditions? And what's their security likely to be like?) and that they were
dumb enough not to pick up such an error. And I'm pissed off that they can't
be arsed to reply to my enquiry in the (pretty relaxed) timeframe they
promised to do so in.
Hywel
> "Hywel" <hywelj...@hotmail.com> wrote in message
> news:MPG.1b3969a8f...@news.individual.net...
>
> > The OP will still be liable to pay for them.
>
> True. Personally I can't understand why someone ordered something from a
> site, with no telephone number or address.
From their site:
www.plumbworld.co.uk Ltd
Watts Building
Grosvenor Business Park
Enterprise Way
Evesham
Worcs
WR11 1GA
> Chances are that this is a cowboy firm and they are nicking the boiler out
> of a empty council house as we speak.
You're wrong. I've used them and have been most impressed.
John Stumbles
Tried their phone number. It invites you to key in the extension number for
whoever you're after, and 0 takes you to a 'there is no operator: piss off'
message. 100 gets you a communal voicemailbox - I tried leaving a message
but I'm not holding my breath waiting for a reply.
Eventually I reordered the main thing I wanted (Honeywell CM67 progstat) but
in future I (a) won't be recommending them to any of my clients (b) will
only be using them myself as a last resort.
Anyone know where to get Honeywell CM67s at anything like their price
(£50-ish for the basic, non-optimum-start, model)?
Geoff Beale
It's easy to assume the order has been accepted, but if you miss
clicking on the link, you'll end up just as you found yourself. I
know. I've done it myself - although I was not quite so quick to
publicly criticise the firm for my own error.
I do agree with you about their customer service arrangements. There is
room for a lot of improvement their, but my experience is that once you
manage to make contact they are very helpful.
--
Geoff Beale
Extract digit to email.
"Hywel" <hywelj...@hotmail.com> wrote in message
news:MPG.1b39f5a68...@news.individual.net...
John Stumbles
news:10d08tm...@corp.supernews.com...
> Are you really sure you confirmed the original order??
>
> It's easy to assume the order has been accepted, but if you miss
> clicking on the link, you'll end up just as you found yourself. I
> know. I've done it myself - although I was not quite so quick to
> publicly criticise the firm for my own error.
They sent me an email acknowledging the order so I must have confirmed the
order. The fact that they blithely acknowledged an order which seems to have
been received by them as for no goods at zero price suggests that their
order processing system is pants.
> I do agree with you about their customer service arrangements. There is
> room for a lot of improvement their, but my experience is that once you
> manage to make contact they are very helpful.
On the basis of my first (and only previous order) I'd agree with you, but
this time they seem to have completely lost the plot. Today I received 2
emails from 'Lorraine' at plumbworld. The first email quoted my order number
in the subject line and informed my that my order had been despatched and
delivered a few weeks ago. Unfortunately that was my first/previous order
(which if she'd been arsed to look she could have seen had a different order
number). That email however was a model of accuracy and relevance compared
to her second email to me which says:
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
Dear Sir
I am sorry that you have received an incorrect tray. I have requested
that the correct tray be sent to you immediately and that the
incorrect tray collected from you on delivery of your correct tray.
Please accept our apologies for any inconvenience caused as a result
of this error.
Regards
Lorraine
With regards to your new order, it was despatched with the rest of
your order. Please confirm if you need me to cancel the second order.
Lorraine
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
I have never ever ordered a tray of any variety from them. However one of my
clients ordered a shower tray from them which arrived today - broken, so we
refused to accept the delivery. Since both my client and I live in Reading
and have a first name beginning with 'J' I wonder if Plumbworld/Lorraine
simply assumed that we must be the same person?
Dean Lambert
> I have never ever ordered a tray of any variety from them. However one of
my
> clients ordered a shower tray from them which arrived today - broken, so
we
> refused to accept the delivery. Since both my client and I live in Reading
> and have a first name beginning with 'J' I wonder if Plumbworld/Lorraine
> simply assumed that we must be the same person?
Or maybe the only peson that goes out, buys the stuff then sends it to you
is called Lorraine
Alec
> "John Stumbles" <john.s...@ntlworld.com> wrote in message
> news:2j99shF...@uni-berlin.de...
>> "Bob Minchin" <bob.m...@OEnewsreader.com> wrote in message
>> news:bUJzc.590$h44...@newsfe1-gui.server.ntli.net...
>>>
>>> John Stumbles wrote in message <2j91oaF...@uni-berlin.de>...
>>>> A warning ...
>>>>
> (£50-ish for the basic, non-optimum-start, model)?
Try these guys :
http://www.rkm-heating-controls.co.uk/shop/index.html
Rgds
Alec
---
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John Stumbles
news:40d0c330$0$20515$cc9e...@news-text.dial.pipex.com...
> John Stumbles wrote:
> > "John Stumbles" <john.s...@ntlworld.com> wrote in message
> > news:2j99shF...@uni-berlin.de...
> >> "Bob Minchin" <bob.m...@OEnewsreader.com> wrote in message
> >> news:bUJzc.590$h44...@newsfe1-gui.server.ntli.net...
> >>>
> >>> John Stumbles wrote in message <2j91oaF...@uni-berlin.de>...
> >>>> A warning ...
> >>>>
> > Anyone know where to get Honeywell CM67s at anything like their price
> > (£50-ish for the basic, non-optimum-start, model)?
>
> Try these guys :
> http://www.rkm-heating-controls.co.uk/shop/index.html
Thanks, that's a good price.
Have you had any dealings with them? Are they OK? (mind, they'd have to be
pretty bad to be worse than Plumbworld :-)
John Powell
>
> Anyone else had problems?
>
> </rant>
I've ordered stuff from them - very prompt and efficient.
hopefully your experience just a blip
John
John Stumbles
news:d8bd896a.0406...@posting.google.com...
Today I (a) received the CM67 which I reordered yesterday (pretty good, and
unexpected as they hadn't sent me the email they said they'd send once it
was on its way). I also got a phone call from Lorraine who'd lost the plot
in her 2 emails to me yesterday: she said (a) their system had been down the
day before hence the lack of the promised reply to email within 24 hours (b)
she had no trace of the order I placed where the items I'd selected to order
had been lost but the system had still sent me an acknowlegement email. She
said she'd get someone to look into the latter problem.
All looked like a result until I tried to fit the progstat tonight when I
found it's duff! (Just as well I was fitting it for myself not for a client
I suppose.) Now I'm wondering how much hassle I'm in for getting it
replaced.
Teresa
--
For full context, visit https://www.homeownershub.com/uk-diy/plumbworld-website-ordering-customer-service-problems-86400-.htm
Rod Speed
> Why can't I get through to customer service today needs to speak to
> someone the machine just keeps repeating the same thing on the phone
> when I ring
have gone bust, stupid.
Peeler
Speed, the auto-contradicting senile sociopath, blabbered, again:
<FLUSH the abnormal trolling senile cretin's latest trollshit unread>
--
FredXX to Rodent Speed:
"You are still an idiot and an embarrassment to your country. No wonder
we shipped the likes of you out of the British Isles. Perhaps stupidity
and criminality is inherited after all?"
Message-ID: <plbf76$gfl$1...@dont-email.me>
Brian Gaff (Sofa)
of the post its their stupid web site and its layout. It actually works
better inf you are blind as I can see the date and year, but so may posts
seem to be in answer to dead threads, I can only assume sighted people do
not see this information.
Brian
--
This newsgroup posting comes to you directly from...
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Blind user, so no pictures please
Note this Signature is meaningless.!
"Rod Speed" <rod.sp...@gmail.com> wrote in message
news:op.1h7yg...@pvr2.lan...
Rod Speed
> Or been taken over, not sure. Its not people who have not noticed the
> date
> of the post its their stupid web site and its layout. It actually works
> better inf you are blind as I can see the date and year, but so may posts
> seem to be in answer to dead threads, I can only assume sighted people do
> not see this information.
They just ignore it.