Bed Bath and Beyond:They take your return and run away with it!
JohnCM
Bed Bath and Beyond in Manhasset,LI with a recept. They gave me a
store credit which I would use later in the day, at their Huntington
store. So later I visit the Huntington store to get some stuff.
So I go to the register to get my stuff, and they say the credit is
"no good" and they wont let me use it, even though I just returned the
stuff earlier in the day in Manhasset.
The managers at the Huntington store was just awfully snotty, rude,
and quite unfriendly. So they called Manhasset which also denied that
a credit was issued to me!
So they took my merchandise and never gave me an exchange!
This store has some of the worst attitudes you'd find in retail, and
the doubletalk is just confusing. What's to be confused about? They
issued me a store credit, then I use it toward a payment and deny me
that I can use it because it's not showing up in their computer.
Now I want my merchandise back, and they better give it back to me.
This store is a SCAM, stay away from them, at least the Long Island
locations.
Me
Qtrai...@aol.com (JohnCM) wrote:
> This is for their retail stores. I recently had to return an item at
> Bed Bath and Beyond in Manhasset,LI with a recept. They gave me a
> store credit which I would use later in the day, at their Huntington
> store. So later I visit the Huntington store to get some stuff.
> So I go to the register to get my stuff, and they say the credit is
> "no good" and they wont let me use it, even though I just returned the
> stuff earlier in the day in Manhasset.
This sounds like fraud to me. Do you have any written proof that shows
you were issued a store credit? Does that written proof indicate the
credit can be used at any Bed Bath and Beyond store or just the one
where it was issued. If you have something in writing, which I suspect
you do, make a copy of it and send it and a complaint letter to the CEO
of Bed Bath and Beyond and cc a copy to your state's Attorney General.
ap...@apone.com
>
>This sounds like fraud to me. Do you have any written proof that shows
>you were issued a store credit? Does that written proof indicate the
>credit can be used at any Bed Bath and Beyond store or just the one
>where it was issued. If you have something in writing, which I suspect
>you do, make a copy of it and send it and a complaint letter to the CEO
>of Bed Bath and Beyond and cc a copy to your state's Attorney General.
If anything good comes out of the bad economy, it is that the demise
of such scummy businesses will be hastened. Sounds like they might be
having money problems.
peanutjake
"JohnCM" <Qtrai...@aol.com> wrote in message
news:48f6c43f.02122...@posting.google.com...
What a wonderful case for Small Claims Court.
PJ
JohnCM
Well they did give my stuff back at Manhasset, but now me and my
friend that was with me are banned at all BBB stores on LI because
they think Im a criminal (I have no record,whatsoever).
Apparently they were suspicious because I returned items that they
stopped selling recently, thinking Im up to no good. Gimme a break! At
least I got my items back.
The Better business B will hear about this, as well as the CEO of Bed
Bath and Beyond. I hope they go out of business.
dbt...@earthlink.net.invalid
Before everyone jumps to conclusions, why did the store not want to
honor the credit? I assume you asked why??
** remove .invalid from my email address to reply by email **
ap...@apone.com
>
>Money problems?! I don't think you even know the store you are
>talking about. BBBY is one of the best run retailers out there.
>During the "bad economy" (since 2000), their sales numbers are growing
>at a 25% annual rate, and their net earnings at a 30% annual rate.
>Their number of stores is also growing at a similar rate--about 100
>stores added this past year, and they have zero debt. If anything
>they have too much money on hand.
>
Is it a franchise? Perhaps that individual outlet had bad
owners/management? The original posters imply that other stores were
better.
Bill Rubin
No, BBB is not a franchise. I think there is more to this story
than we are being told here. The OP should have received a
refund for their return if they had a receipt, as the previous
poster said. If not that, then a gift card. What is this "store
credit" they are talking about?
Bob Ward
wrote:
>-:No, BBB is not a franchise. I think there is more to this story
>-:than we are being told here. The OP should have received a
>-:refund for their return if they had a receipt, as the previous
>-:poster said. If not that, then a gift card. What is this "store
>-:credit" they are talking about?
I believe that the key was the mention of "clearance merchandise" -
they would be lucky to get even a store credit for that, in many
stores - those items are usually marked "All Sales Final".
--
This space left intentionally blank.
JohnCM
Because the item returned was no longer carried at their store, as it
was clearance. Fortunately, they were kind enough in Manhasset (or so
I thought) to issue me a store credit instead of doing nothing. But
the credit was invalid, or as they say "missing in their computer".
I returned the item because the size was wrong for a particular room
and I needed to get a different item. What is the big deal here? I
have many friends who have had similar experiences at Bed,Bath,and
Beyond stores on Long Island.
Bed Bath and Beyond more or less treats anybody who returns an item
they no longer carry as thief and a criminal. Not a place I will do
business with ever again. Trust, in my opinion, goes a long way to
creating happy customers. Even if a few take wrongful advantage of
this, it's still better than angering customers with doubletalk and
"police state" like treatment.
Bill Rubin
The issue here seems to be, if the item was on clearance, was it
an "all sales final", or were returns allowed? I've never
encountered a no returns policy on stuff at BBB, even seasonal
stuff that was 75% off.
Bill
Bob Ward
>-:Bill Rubin <bill...@prodigy.net> wrote in message news:<3E0F985B...@prodigy.net>...
>-:> "ap...@apone.com" wrote:
>-:> >
>-:> > >
>-:> > >Money problems?! I don't think you even know the store you are
>-:> > >talking about. BBBY is one of the best run retailers out there.
>-:> > >During the "bad economy" (since 2000), their sales numbers are growing
>-:> > >at a 25% annual rate, and their net earnings at a 30% annual rate.
>-:> > >Their number of stores is also growing at a similar rate--about 100
>-:> > >stores added this past year, and they have zero debt. If anything
>-:> > >they have too much money on hand.
>-:> > >
>-:> >
>-:> > Is it a franchise? Perhaps that individual outlet had bad
>-:> > owners/management? The original posters imply that other stores were
>-:> > better.
>-:>
>-:> No, BBB is not a franchise. I think there is more to this story
>-:> than we are being told here. The OP should have received a
>-:> refund for their return if they had a receipt, as the previous
>-:> poster said. If not that, then a gift card. What is this "store
>-:> credit" they are talking about?
>-:
>-:Because the item returned was no longer carried at their store, as it
>-:was clearance. Fortunately, they were kind enough in Manhasset (or so
>-:I thought) to issue me a store credit instead of doing nothing. But
>-:the credit was invalid, or as they say "missing in their computer".
>-:I returned the item because the size was wrong for a particular room
>-:and I needed to get a different item. What is the big deal here? I
>-:have many friends who have had similar experiences at Bed,Bath,and
>-:Beyond stores on Long Island.
>-:Bed Bath and Beyond more or less treats anybody who returns an item
>-:they no longer carry as thief and a criminal. Not a place I will do
>-:business with ever again. Trust, in my opinion, goes a long way to
>-:creating happy customers. Even if a few take wrongful advantage of
>-:this, it's still better than angering customers with doubletalk and
>-:"police state" like treatment.
Apparently you failed to learn from your friends whom you say had a
similar experience. What makes you believe that we would lear from
your exerience as a total stranger?