Norton Antivirus 2001 not automatically updating
The Z Man
definitions. I'm running it on three machines network with a permanent DSL
connection. It has not auto-updated. Instead, after a few days it advises me
to run LiveUpdate. Anyone else having this problem? Any suggestions? Does
this feature work?
Lee Higdon
this feature may not work as advertised. I guess I could check it myself,
however, I don't run NAV as my primary AV program, so it's really not
something that's important to me. One must choose one's battles, wisely:-).
Even running LU manually, there are often problems with d/l definition
files. I suspect this is due to Symantec's annoying habit of releasing their
software after only marginal beta testing.
My suggestion would be to go to the Symantec web-site. Navigate through
customer support to technical support and check through their "ask Symantec
BB". The sheer volume of questions about features that don't work right is
frightening at first, but you'll get used to it :-).
"The Z Man" <z...@hotmail.com> wrote in message
news:sur72jl...@corp.supernews.com...
The Z Man
"Lee Higdon" <lhigd...@mindspring.com> wrote in message
news:8sk8f2$v3b$1...@slb7.atl.mindspring.net...
>
> Even running LU manually, there are often problems with d/l definition
> files. I suspect this is due to Symantec's annoying habit of releasing
their
> software after only marginal beta testing.
I've had generally good results with Live Update, but the auto-update
feature doesn't seem to work. I considered this one of the most valuable
features of 2001. Thanks for the response.
Lord Hamster
issue, except that I use ISDN (always on).
If I find out what the problem is, I'll let you and the group know. If you
do, could you do the same?
Lord Hamster
they can't be trusted to handle their own updates, AutoUpdate was the
perfect solution. I hope someone will have some ideas.
"The Z Man" <z...@hotmail.com> wrote in message
news:sus6je7...@corp.supernews.com...
Charles Johnston
WinMe. I noticed the small animated Live Update in the system tray. It ran
for a few seconds then disappeared. I then checked my defs and they had
been successfully updated from the former 10/10/2000 to the now current
10/16/2000. This was all accomplished with no interruption in my work at
all and without any reboot required in order to make effective the newer
defs.
Ah yes.........you gotta love that Automatic Live Update.....
--
Charles Johnston - AB7SL
cha...@ab7sl.com
AB7SL - Ham Radio Pages
http://www.ab7sl.com
"Lord Hamster" <lordh...@hotmail.com> wrote in message
news:39ee251d$0$34969$53a6...@news.erinet.com...
> I had an almost identical post earlier this week. I have the exact same
> issue, except that I use ISDN (always on).
> If I find out what the problem is, I'll let you and the group know. If you
> do, could you do the same?
>
>
>
> "The Z Man" <z...@hotmail.com> wrote in message
The Z Man
"Lord Hamster" <lordh...@hotmail.com> wrote in message
news:39ee251d$0$34969$53a6...@news.erinet.com...
> I had an almost identical post earlier this week. I have the exact same
> issue, except that I use ISDN (always on).
> If I find out what the problem is, I'll let you and the group know. If you
> do, could you do the same?
Yup, no problem.
Lord Hamster
"Charles Johnston" <cha...@ab7sl.com> wrote in message
news:8slqr4$5ii$1...@nnrp1.phx.gblx.net...
> Just enjoyed a very successful Automatic Live Update running NAV 2001
/
> WinMe. I noticed the small animated Live Update in the system tray. It
ran
> for a few seconds then disappeared. I then checked my defs and they had
> been successfully updated from the former 10/10/2000 to the now current
> 10/16/2000. This was all accomplished with no interruption in my work
at
> all and without any reboot required in order to make effective the newer
> defs.
>
> Ah yes.........you gotta love that Automatic Live Update.....
> --
>
> Charles Johnston - AB7SL
> cha...@ab7sl.com
> AB7SL - Ham Radio Pages
> http://www.ab7sl.com
>
>
Martin
another story).
I had the same problem, in that I couldn't get LiveUpdate to work at all, let
alone automatically.
What worked for me was to reinstall with a minimal install approach, ie answer
"no" to every option other than installation of the program; in particular I did
not run LiveUpdate after install (did it manually) and did not run the scanner.
I found this worked such that on subsequent installations I just installed once,
then if LiveUpdate did not work (which usually it didn't) installed again.
Don't know why this worked but when I ran through it with Symantec's support
staff they seemed pretty well familiar with the update not working and a
two-install procedure seemed to be something they would have recommended if I
had not anyway been doing it.
HTH
Maritn
Singapore
In article <sur72jl...@corp.supernews.com>, "The says...
The Z Man
"Martin" <Martin...@newsguy.com> wrote in message
news:8sogk...@edrn.newsguy.com...
>
> Don't know why this worked but when I ran through it with Symantec's
support
> staff they seemed pretty well familiar with the update not working and a
> two-install procedure seemed to be something they would have recommended
if I
> had not anyway been doing it.
Let me make sure I understand what your suggesting...I've installed NAV 2001
on three machines, and have no major problems except the lack of
auto-update. Regular Live Update works just fine. Do I need to do another
fresh installation right on top of my current installation? Is that said to
fix the problem of NAV not automatically updating its virus definitions?
Lee Higdon
Here is another example. There were so many problems installing previous
versions of Norton SystemWorks, that Symantec had to recommend copying the
entire CD to your HD and then installing from that "copy" in safe mode.
I just had a problem on three systems myself in updating Norton Rescue Disk
via LiveUpdate. Seems the Rescue.dll file doesn't register properly in every
case, so one has to perform this goofy fix < well...maybe goofy is a bad
choice of words> in order to be able to make rescue disks. This problem,
BTW, is documented on their web-site. Now, you'd think they'd at least
supply a text with the update that describes the problem you're going to run
into, and explain the fix at that time. You'd think...
"The Z Man" <z...@hotmail.com> wrote in message
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Lord Hamster
auto-update problem, or for people who can't update at all?
"Lee Higdon" <lhigd...@mindspring.com> wrote in message
news:8spt1p$i22$1...@slb7.atl.mindspring.net...
Lee Higdon
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1999092413135506
I don't know of any fix for auto-update. Again, I don't use it, so I'm not
really motivated to find out.
Would suggest you do navigate to http://service1.symantec.com/support and
SEARCH their knowledge base for "LiveUpdate" or "AutoUpdate" documents. If
there is a fix yet, you should find it there.
"Lord Hamster" <lordh...@hotmail.com> wrote in message
news:39f0c88e$0$35391$53a6...@news.erinet.com...
The Z Man
>
> I don't know of any fix for auto-update. Again, I don't use it, so I'm not
> really motivated to find out.
It never ceases to amaze me that reputable companies will release software
with obvious bugs. The single most significant buying point for 2000->2001
is the auto update, and it fails to work for a significant number of users.
I don't mind updating periodically, but others never update. I work on other
folk's systems, and I can't tell you how many times I've seen OEM installed
virus software that has never been updated, even though the system was
bought months or years ago. This may not be much of a problem for us, but
for the average end-user it's a major problem.
Lee Higdon
find Symantec particularly guilty of releasing software well in advance of
what one would expect, to insure the product is stable. In fact, based on
the flavor of NSW 2001 <bitter>, I've purchased my last upgrade of this
product. For every step taken in resolving a previous issue, they
consistently seem to take 2 steps backward.
"The Z Man" <z...@hotmail.com> wrote in message
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Calvin Crumrine
> "Lee Higdon" <lhigd...@mindspring.com> wrote in message
> news:8ss5et$p3v$1...@nntp9.atl.mindspring.net...
> >
> > I don't know of any fix for auto-update. Again, I don't use it, so I'm not
> > really motivated to find out.
>
> It never ceases to amaze me that reputable companies will release software
> with obvious bugs. The single most significant buying point for 2000->2001
> is the auto update, and it fails to work for a significant number of users.
> I don't mind updating periodically, but others never update. I work on other
> folk's systems, and I can't tell you how many times I've seen OEM installed
> virus software that has never been updated, even though the system was
> bought months or years ago. This may not be much of a problem for us, but
> for the average end-user it's a major problem.
If you work on other folk's systems then I think you should recognize the
near-impossibility of performing more than minimal testing (say a couple of
hundred configurations) for each minor upgrade. As for the number of times that
OEM virus software isn't upgraded, how many times is it purchased? IME
evaluation software is *rarely* upgraded unless the user is the one interested
enough to download & install it. IMO the blame should be put on OEMs who don't
install fully functional AV software, including licenses & upgrade notification.
Maybe not autoupdate, but both Norton & McAfee do a pretty good job with a popup
window asking you to update the defs. If you're not licensed/registered
however...