McAfee Clinic problems
Judy Keiner
Personal Firewall (I'm on a fast ADSL connection). I was really happy with
it, particularly the way it always notified me as soon as an upgrade for the
AVP was available, all I had to do was click on the update button.
Then last week they switched to their (hahaha) improved desktop/interface.
Now when a screen appears telling me that an update is available, and I
Click Here, it brings me to pesky desktop with no obvious links as to how
to set the update in motion. Far worse, it no longer seems to recognise me
as a Clinic subscriber, as every time I try to access a choice, it simply
offers me the option to subscribe. When I click on My applications/account
history, it shows nothing.
I've now sent mcafee five increasingly angry emails over the last three
days. So far, no response....
Anyone got any ideas how to get them to respond...or activate my account?
This is such a shame, because with the package as it was, I was much better
able to keep my AVP up to date than ever before. Plus one of their online
utilities finally solved the problem of a bootup sequence which asked for a
file I didn't have, no longer needed and couldn't get...
Judy
»Q«
"Judy Keiner" <judy....@btinternet.com> wrote in message news:8ftfil$t30$1...@plutonium.btinternet.com...
> I subscribed to McAfee Clinic in March for their whole package including
> Personal Firewall (I'm on a fast ADSL connection). I was really happy with
> it, particularly the way it always notified me as soon as an upgrade for the
> AVP was available, all I had to do was click on the update button.
>
> Then last week they switched to their (hahaha) improved desktop/interface.
> Now when a screen appears telling me that an update is available, and I
> Click Here, it brings me to pesky desktop with no obvious links as to how
> to set the update in motion. Far worse, it no longer seems to recognise me
> as a Clinic subscriber, as every time I try to access a choice, it simply
> offers me the option to subscribe. When I click on My applications/account
> history, it shows nothing.
>
> I've now sent mcafee five increasingly angry emails over the last three
> days. So far, no response....
>
> Anyone got any ideas how to get them to respond...or activate my account?
I gave up on McAfee Clinic (before the site redesign) because of such problems and because of unresponsive tech support. They had web forums where you can get answers, but even that tooks a few days. The forums seem to be gone. I just looked at their site and could only get to customer service, but not to tech support. In my experience, tech support never responds to queries, and customer service sends unhelpful replies which are barely literate (I got one that consisted of long run-on sentence, unpunctuated, with several subject-verb agreement problems).
The standard McAfee employee response in the old forums to your type of problem would be for you to delete all of your cookies, your internet cache(s), and all your DLed McAfee applets. Deleting all of your cookies will make surfing lots of sites a headache for you, unless you have all of your passwords, etc., memorized and don't mind typing them in again.
To delete IE cookies from in Win98, it's Start » Run » type 'cookies' without the quotes » Enter, then select all and delete (or try to figure out which ones are McAfee's and just select and delete those).
I cannot remember their instructions for clearing the internet caches. Probably, you could just click the Tools drop down menu in IE, select Internet options, and click 'delete files.'
The applets live in the mcbin folder in the root directory of your hard drive. You could delete the whole thing. Note that if you do that, you will have no virus protection, and probably no firewall (I didn't use their firewall). Everything would have to be re-DLed from them.
I certainly cannot promise that following these steps will work. Probably your best bet is to call customer service (408.572.1584) and demand that they give you a number to call tech support. If they won't, I'd demand my money back.
Good luck!
»Q«
--
If you're not part of the solution, then you're part of the precipitate.
- S. Wright